Exhibit 1-0813 - CTH.3720.0001.0001_R - Complaint Tracking of OCI issue between 21 and 24 October 2016 [DLM=For-Official-Use-Only] 4 November 2022 Exhibit
Exhibit 1-0814 - CTH.3720.0001.0061 - 9.DMB Escalation or Supervisor Referral 4 November 2022 Exhibit
Exhibit 1-0815 - CTH.3720.0001.0064 - 9.DMB Level 1 Procedure for Customer Complaints Feedback 4 November 2022 Exhibit
Exhibit 1-0816 - CTH.3720.0001.0068 - 9.DMB Level 2 Procedure for Operational Assistant Directors 4 November 2022 Exhibit
Exhibit 1-0818 - CTH.3720.0001.0075 - 9.Guide to answering calls in the Ministers Office May 2019 4 November 2022 Exhibit
Exhibit 1-0822 - CTH.3720.0001.0128 - 10.Complaints Operational Blueprint - Response to NTG5 Para 10 4 November 2022 Exhibit
