Exhibit 10182 - CTH.3001.0003.7563_R - Between 14 and 17 June 2015 the claims for Youth Allowance (Student) and Austudy incorrectly activated questions for the SSL 12 July 2023 Exhibit
Exhibit 10185 - CTH.3001.0011.7485_R - IT issue An ICT issue has been identified where 'request to contact' letters are not being sent to job seekers 12 July 2023 Exhibit
Exhibit 10186 - CTH.3129.0029.6655_R - UPDATE IT issue Some customers have been incorrectly assessed as owing a debt of the Family Tax Benefit (FTB) Part A Supplement payment 12 July 2023 Exhibit
Exhibit 10189 - CTH.3001.0024.0391_R - Privacy Issue A DHS staff member emailed a spreadsheet with some employee information to what appears to be their personal email 12 July 2023 Exhibit
Exhibit 10192;Exhibit 1-1242 - CTH.3001.0028.2360_R - Between 21 and 24 October 2016, interventions completed via the Online Compliance Intervention system resulted in incorrect outcomes for a 12 July 2023 Exhibit
Exhibit 10167 - CTH.3920.0001.0001_R - Privacy issue- The appointment list for the Townsville Service Centre for 10 July 2014 is no longer in the Service Centre. [DLM=For-Official-Use-Only] 12 July 2023 Exhibit
Exhibit 10193 - CTH.3001.0031.8469_R - Debt reminder letters are not currently being issued for people who have not repaid their online compliance intervention debt. [DLM=For-Official-Use-Only] 12 July 2023 Exhibit
Exhibit 10191 - CTH.3001.0027.6244_R - Issues occurred across multiple applications and systems on 20 October 2016 [DLM=For-Official-Use-Only] 12 July 2023 Exhibit
Exhibit 10180 - CTH.3001.0001.3760_R - Telephone issue- On 4 May 2015, up to 15 000 customer calls to Centrelink Program call lines may have been routed to untrained staff members or been disconnected 12 July 2023 Exhibit
Exhibit 10126 - CTH.3024.0005.1400 - NM Approved_SIWP ICT EIMPCR016 - Staff Assisted Notification Rules V0.2 12 July 2023 Exhibit
