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Exhibit 2-3148 - POP.0001.0001.0013_R - SOP - DHS Payment Negotiation

Exhibit 2-3149 - POP.0001.0001.0016_R - SOP - DHS Unique Conditions

Exhibit 2-3150 - POP.0001.0001.0001_R - Department of Human Services - Overview

Exhibit 2-3151 - POP.0001.0001.0002_R - SOP - DHS Standard Call Flow

Exhibit 2-3152 - POP.0001.0001.0003_R - SOP - Call Opening-Customer Welcome

Exhibit 2-3153 - POP.0001.0001.0004_R - DHS Scripting

Exhibit 2-3154 - POP.0001.0001.0006_R - SOP - DHS Debt Reason Codes

Exhibit 2-3155 - POP.0001.0001.0009_R - SOP - DHS Customer Motivation and Consequences

Exhibit 2-3156 - POP.0001.0001.0010_R - SOP - DHS Unwelcome Calls

Exhibit 2-3168 - POP.0001.0004.0002_R - DHS Monthly Performance Report