Post Hearing Exhibits – 12 July 2023 You are here Home Post Hearing Exhibits – 12 July 2023 Date 12 July 2023 Hearing Post Hearing Exhibits Exhibits Exhibit 10000 - CTH.3004.0013.1416_R - RE- FOR YOUR ACTION- Discussion with Integrity and Information - Online Compliance [SEC=OFFICIAL-Sensitive] Exhibit 10001 - CTH.4000.0005.1011_R - RE- MS19-000365 - Minute - Income Compliance Programme Redesign_V3 (Annettes Markup) [SH=CABINET] Exhibit 10002 - CTH.4000.0005.1012_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V5_clean Exhibit 10003 - CTH.4000.0005.1016_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V5 Exhibit 10004 - CTH.4000.0005.0846_R - MS19-000365 - Minute - Income Compliance Programme [SH=CABINET] Exhibit 10005 - CTH.4000.0005.0847_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V8 Exhibit 10006 - CTH.4000.0005.0657_R - FW- MS19-000365 - Minute - Income Compliance Programme [SH=CABINET] Exhibit 10007 - CTH.4000.0005.0658_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V8 Exhibit 10008 - CTH.4000.0005.0748_R - Income Compliance alternatives [SH=CABINET] Exhibit 10009 - CTH.4000.0005.0749_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V13 Exhibit 10010 - CTH.4000.0005.0755 - MS19-000365 - Ministerial Letter Minister Robert to PM_V2 Exhibit 10011 - CTH.3000.0031.5111_R - RE- COB 20 JUNE 2017 Additional Evidence required - Ombudsman Report ---Assistance Required--- [DLM=For-Official-Use-Only] Exhibit 10012 - CTH.3000.0031.5113 - Employment Income Confirmation Case Selection Strategy v0 5 Exhibit 10013 - CTH.3000.0031.5125 - 170602 Current State Filters v0.11 Exhibit 10014 - CTH.3500.0003.3804 - 29 - 110-13090010 as at 29092017 - 03102017 Exhibit 10015 - CTH.3792.0001.0375_R - OCI-WRICEF-03 - Notification - Customer Advice v2.2 Exhibit 10016 - CTH.3833.0001.0908_R - Fraud Management - PAYG Risk Assessment Detection Strategy v0.2 Exhibit 10017 - CTH.3027.0017.8707_R - CMPDecision170526-2-1_Final BVT Closure Report_EIC Feb Release V1.0 Exhibit 10018 - MPA.0001.0002.0085 - 20150120 Exhibit 10019 - CTH.2004.0002.0316_R - FW- DSS comments on DHS Welfare integrity options (2) [DLM=Sensitive] Exhibit 10020 - CTH.2004.0002.0317 - DSS comments on DHS Welfare integrity options (2) Exhibit 10021 - DPS.0001.0033.0046_R - Re- For OK- The Guardian (Christopher Knaus) - incorrect debt notices [SEC=UNCLASSIFIED] Exhibit 10022 - DPS.0001.0034.7221_R - Minister for Human Services - Key Transcript - Interview with Warren Moore 2GB Exhibit 10023 - CTH.3007.0008.5899_R - OCI - issues in response to Carney article [DLM=For-Official-Use-Only] Exhibit 10024 - CTH.3007.0008.5900 - Employment income matching under OCI - issues arising from Professor Carney article Exhibit 10025 - CTH.4750.0003.3228_R - Re- BREAKING NEWS ALERT- The Guardian reports Centrelink robo-debt program accused of enforcing 'illegal' debts [DLM=For-Official-Use-Only] Exhibit 10026 - DSS.9999.0001.0060 - Attachment A NTG-0232 Exhibit 10029 - DSS.5151.0001.0016_R - 2015-16 MYEFO (employment income matching) - 12095 DSS Agreement Nov15 Exhibit 10036 - CTH.3043.0054.6794 - 001-10050000_20150806 Exhibit 10037 - DSS.8500.0001.1809_R - FW- For your action please- Finalisation of NPPs in the 2015-16 Portfolio Budget Submission + ERC one-page briefs on each NPP for the ERC on 18 March 2015 Exhibit 10038 - DSS.8500.0001.1258_R - RE- recovery [DLM=Sensitive-Cabinet] Exhibit 10039 - CTH.3000.0030.0380_R - Program Protocol Documents [DLM=For-Official-Use-Only] Exhibit 10040 - CTH.3000.0030.0381 - OAIC Protocol Requests - GM Brief v0.2 Exhibit 10041 - CTH.3000.0030.0382_R - Attachment A - Request from the Office of the Australian Information Com Exhibit 10042 - CTH.3000.0030.0384 - Attachment B Table of current Data matching Programs and Protocols Exhibit 10043 - CTH.3000.0030.0408 - 2014 Department of Human Services Commonwealth Seniors Health Card Data Matching with the Australian Taxation Office v2.1 Exhibit 10044 - CTH.3000.0030.0419 - 2014 Department of Human Services New Compliance Data Sources Data Matching between Centrelink and the Department of Education FDC v1.0 Exhibit 10045 - CTH.3000.0030.0432 - 2016 Data Matching between Department of Human Services - Non Employment Income Data Matching NEIDM v1.1 Exhibit 10046 - CTH.3000.0030.0453 - 2017 Data Matching with the State and Territory Offices of the Registrars of Births, Deaths and Marriages RGO May 2017 v0.4 Exhibit 10047 - CTH.3000.0030.0472 - 2017 Data-matching between Department of Human Services and the Australian Taxation Office - Data-matching Program - DMP v0.1 Exhibit 10048 - CTH.3000.0030.0480 - 2017 Data-matching between Department of Human Services and the Australian Taxation Office Tax File Number Declaration (TDF) Data Matching v0.3 Exhibit 10049 - CTH.3000.0030.0502 - 2017 Data-matching between Department of Human Services and the Department of Employment - May 2017 v0.2 Exhibit 10050 - CTH.3000.0030.0515_R - 2017 Defence Housing Authority (DHA) and Department of Defence (DoD) Data Matching May 2017 - v2.2 Exhibit 10051 - CTH.3000.0030.0528 - 2017 Department of Immigration and Border Protection (DIBP) Data Matching v2.3 Exhibit 10052 - CTH.3000.0030.0542 - 2017 Matching Australian Securities & Investment Commission (ASIC) & Australian Taxation Office (ATO) data with Department of Human Services records v0.2 Exhibit 10053 - CTH.3000.0030.0557 - 2017 Matching between Australian Taxation Office data & Department of Human Services records - Investment Properties v0.2 Exhibit 10054 - CTH.3000.0030.0570 - 2017 Matching between Australian Taxation Office data & Department of Human Services records - Trust Beneficiary v0.2 Exhibit 10055 - CTH.3000.0030.0584 - 2017 Matching between Australian Taxation Office data and Department of Human Services records - Annual Investment Income Report (AIIR) v0.3 Exhibit 10056 - CTH.3000.0030.0602 - 2017 Matching Commonwealth Superannuation Corporation data with Department of Human Services records - ComSuper v0.2 Exhibit 10057 - CTH.3000.0030.0615 - 2017 Matching Land Titles data with Department of Human Services records v0.2 Exhibit 10058 - CTH.3000.0030.0626 - 2017 Scholarship - Data matching with Department of Education v0.7 Exhibit 10059 - CTH.3000.0030.0636 - 2017 State and Territory Departments of Corrective Services with Department of Human Services -Corrective Services Matching v3.1 Exhibit 10060 - CTH.3000.0030.0647 - 2017 Student Assistance - Data-matching with Educational Institution Records v0.6 Exhibit 10061 - CTH.3917.0001.0938 - 2011_12 Example Q308 Exhibit 10062 - CTH.3917.0001.0943 - 2010_11 Example Q308 Exhibit 10063 - CTH.3917.0001.0950 - 2009_10 Example Q308 Exhibit 10064 - CTH.3917.0001.0953 - 2009_10 Example Q299 Exhibit 10065 - CTH.3917.0001.0955 - 2008_09 Example Q308 Exhibit 10066 - CTH.3917.0001.0960 - 2007_08 Example Q308 Exhibit 10067 - CTH.3917.0001.0963 - 2006_07 Example Q299 Exhibit 10068 - CTH.3917.0001.0965 - 2007_08 Example Q299 Exhibit 10069 - CTH.3917.0001.0970 - 2004_05 Example Q299 Exhibit 10070 - CTH.3917.0001.0972 - 2005_06 Example Q299 Exhibit 10071 - CTH.3917.0001.0977 - 2006_07 Example Q308 Exhibit 10072 - CTH.3918.0001.0001 - 2013_14 Example Q062 Exhibit 10073 - CTH.3918.0001.0003 - 2004_05 Example Q308 Exhibit 10074 - CTH.3918.0001.0006 - 2011_12 Example Q299 Exhibit 10075 - CTH.3918.0001.0008 - 2010_11 Example Q299 Exhibit 10076 - CTH.3918.0001.0010 - 2008_09 Example Q299 Exhibit 10077 - CTH.3918.0001.0012 - 2005_06 Example Q308 Exhibit 10078 - CTH.3918.0001.0015 - 2012_13 Example Q062 Exhibit 10079 - CDF.0001.0004.1674_R - Costing Agreement 11779 Strengthen Integrity PAYG updated Exhibit 10080 - CTH.4700.0002.0599_R - 002359 Strengthening the Integrity of Welfare Payments Exhibit 10081 - CTH.3034.0041.3140_R - FW- DUE- ASAP please [REDACTED] OCI complaint-Privacy breach allegation [DLM=Sensitive-Personal] Exhibit 10082 - CTH.3003.0001.0389 - Robodebt and Vulnerable 2.0 (004) Exhibit 10083 - CTH.3004.0008.4784 - Item 7.2 CMP Case selection PAYG Filters Exhibit 10084 - ATU.9999.0001.0043_R - F. Summary of analysis into past debts assessed by averaging (9 June 2020) Exhibit 10085 - DSS.5006.0002.3936_R2 - DHS NPP potential legislative change and operations checklist Exhibit 10086 - DSS.5081.0001.7599_R2 - FW- update DHS NPP legislative change checklist [DLM=Sensitive-Cabinet] Exhibit 10087 - CTH.3164.0001.8973_R - img-117173451-0001 Exhibit 10088 - CTH.3007.0008.3964_R - RE For urgent approval Media response - The Canberra Times (Doug Dingwall) and The Guardian (Paul Karp and Christopher Knaus) Exhibit 10089 - ATO.002.601.9127_R - RE- DHS DMP - Backlog [DLM=For-Official-Use-Only] Exhibit 10090 - ATO.001.924.2437_R - RE- DHS Data Exchanges [DLM=For-Official-Use-Only] Exhibit 10091 - CTH.3000.0016.2966_R - RE- ATO-DHS DMP extracts [SEC=UNCLASSIFIED] Exhibit 10092 - ATO.005.442.0001_R - ATO_DHS PAYG AdHoc Extract 2011 - 2015 v0.7 Exhibit 10093 - CTH.3908.0001.0001_R - 001-10050010-V09-03052016 Exhibit 10094 - CTH.3043.0054.6801 - 001-10050000_20160919 Exhibit 10095 - CTH.3043.0054.6854 - 001-10050000_20180703 Exhibit 10096 - CTH.3908.0001.0017 - 001-10050010-V10-19092016 Exhibit 10097 - CTH.3908.0001.0030 - 001-10050010-V11-06102016 Exhibit 10098 - CTH.3908.0001.0043 - 001-10050010-V12-05122017 Exhibit 10099 - CTH.3908.0001.0056 - 001-10050010-V13-07022018 Exhibit 10100 - CTH.3908.0001.0094 - 001-10050010-V14-23022018 Exhibit 10101 - AJH.9999.0001.0002_R - 2023 03 22 - NTG-0233 Exhibit 10102 - AJH.9999.0001.0003_R - NTG-0233 - Statement of Ms Alana-Jane Hempenstall (31.03.2023)-3 Exhibit 10103 - AJH.9999.0001.0008_R - 2023 04 03 - Letter to R Prince re NTG-0233 (Notice to A-J Hempenstall) Exhibit 10104 - AJH.9999.0001.0009_R - NTG-0233 - Supplementary Statement A Hempenstall (Amended Doc IDs)(48029663.1) Exhibit 10105 - AJH.9999.0001.0005 - A. Minister Calendar Entries spreadsheet(47650389.1) (002)(47876700.1) Exhibit 10106 - AJH.9999.0001.0007 - B. Occupancy and Leave Report - Alana Hempenstall(47864063.1) Exhibit 10107 - CPO.9999.0001.0028_R - Supplementary Statement Exhibit 10108 - DTE.9999.0001.0003_R - 2022.12.07 - NTG-0113 Exhibit 10109 - DTE.9999.0001.0001_R - Statement of the The Hon Dan Tehan MP - 23 December 2022 (Signed)_18682983_1 Exhibit 10110 - DTE.001.001.0001 - Document 1 - DTE.001.001.0001_18682039_1 Exhibit 10111 - DTE.001.001.0004 - Document 2 - DTE.001.001.0004_18682040_1 Exhibit 10112 - DTE.001.002.0001 - Document 3 - DTE.001.002.0001_18682041_1 Exhibit 10113 - DTE.001.003.0001 - Document 4 - DTE.001.003.0001_18682043_1 Exhibit 10114 - DTE.001.004.0001_R - Document 5 - DTE.001.004.0001_18682045_1 Exhibit 10115 - DTE.001.005.0001_R - Document 6 - DTE.001.005.0001_18682046_1 Exhibit 10116 - DSS.5006.0001.0337_R - Attachment C - Guidance Note - preparing a response to the Ombudsman Exhibit 10117 - CTH.9999.0001.0092_R - NTG-0111 Exhibit 10118 - CTH.9999.0001.0091_ER - [FINAL] Services Australia - Response to NTG-0111 Exhibit 10119 - KGR.9999.0001.0002_R - 2023 06 21 - 0267 Exhibit 10120 - KGR.9999.0001.0001_R - 20230623 NTG-0267 Statement of Kathryn Graham(48388871.1) Exhibit 10121 - KGR.0001.0001.0026_R - STRENGTHENING THE INTEGRITY OF WELFARE PAYMENTS Exhibit 10122 - KGR.0001.0001.0032_R - DSS CabSub [DLM=Sensitive-Cabinet] Exhibit 10123 - KGR.0001.0001.0034_R - Comments on Exposure Draft Cabinet Submission 2015-16 Budget DSS(12843127.8) Exhibit 10124 - KGR.0001.0001.0001_R - Comments on Exposure Draft Cabinet Submission 2015-16 Budget DSS - 16.3.15(12886523.6) Exhibit 10125 - KGR.0001.0001.0014_R - Comments on Exposure Draft Cabinet Submission 2015-16 Budget DSS - 20.3 15(12912066.9) Exhibit 10126 - CTH.3024.0005.1400 - NM Approved_SIWP ICT EIMPCR016 - Staff Assisted Notification Rules V0.2 Exhibit 10127 - CTH.3030.0023.2821 - Microsoft_Word_Document3 Exhibit 10128 - AES.9999.0001.0003_R - Statement - Allyson Essex - FINAL(62433751.5) copy Exhibit 10129 - CTH.1000.0009.9703_R - Due date processing pool. [SEC=UNCLASSIFIED] Exhibit 10130 - CTH.3004.0007.4968_R - Agenda Item 2 CMP Board - Previous Meeting Minutes Exhibit 10131 - CTH.3000.0039.6566_R - Item 2 CMP Board - Previous Minutes 25 Jan 2018 Exhibit 10132 - CTH.3004.0012.4844 - Agenda Item 8 - CMP Board Paper - OCI Debt Strategy Update - GM cleared Exhibit 10133 - CTH.3793.0001.1158_R4 - FW- DHS - constitutional risk assessment of 6 NPPs [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege] Exhibit 10134 - PMC.001.0002.015_R - Cabinet Submission TA15-0154 Exhibit 10135 - PMC.001.0002.017_R2 - PMC-001-0002-017_Redacted Exhibit 10136 - PMC.001.0002.010_R - Finance Green Brief - Social Services Portfolio Budget Submission Exhibit 10137 - PMC.001.0003.011_R - Protected Cabinet Submission Exhibit 10138 - PMC.001.0003.008_R - Finance Green Brief - Social Services Portfolio - MYEFO Comebacks Exhibit 10139 - PMC.001.0025.005_R - Attachment A2 to Background information on the Income Compliance Programme Exhibit 10140 - PMC.001.0027.003_R2 - SHORT FORM CABINET PAPER Welfare Integrity- Income Compliance Programme Exhibit 10141 - MRO.9999.0001.0004_R - Matthew Roser Second Supplementary Statement 02.05.2023 Exhibit 10142 - CHA.9999.0001.0005_R - RRC - Supplementary statement (Catherine Halbert) Exhibit 10143 - PMM.9999.0001.0004_R - Second Supplementary Statement of Paul Menzies-McVey Exhibit 10144 - JRY.9999.0001.0009_R - In the matter of the Royal Commission into the Robodebt Scheme Exhibit 10145 - JRY.9999.0001.0008_R - Further Supplementary Statement of Jason Peter Ryman - 2 June 2023 Exhibit 10146 - KCA.9999.0001.0053_R - Robodebt Royal Commission - Supplementary statement of Kathryn Campbell dated 14 June 2023 Exhibit 10147 - DSS.5160.0001.0024_R - Re- Critical incident [DLM=For-Official-Use-Only] Exhibit 10148 - DSS.5160.0001.0017_R - historically incorrect incentives - NRAS [SEC=UNCLASSIFIED] Exhibit 10149 - DSS.5160.0001.0047_R - RE- Letter regarding the NRAS - Private & Confidential [SEC=UNCLASSIFIED] Exhibit 10150 - DSS.5160.0001.0038_R - RE- [BI31999] Investor application to transfer dwelling 1-H59-2718 to another approved participant - Request for further information [SEC=UNCLASSIFIED] Exhibit 10151 - DSS.5160.0001.0028_R - Re- FYI - media contact- Financial Wellbeing and Capability - Emergency Relief grants (NT radio station) [SEC=UNOFFICIAL] Exhibit 10152 - DSS.5160.0001.0013_R - RE- Multicultural Development Australia data breach [DLM=Sensitive-Legal] Exhibit 10153 - DSS.5160.0001.0042_R - RE- Fraud [DLM=Sensitive] Exhibit 10154 - DSS.5160.0001.0052_R - Re- Family Tax Benefit - Broadening debt repayment [DLM=For-Official-Use-Only] Exhibit 10155 - DSS.5160.0001.0040_R - Re- Update on Child Support Inquiry - Overpayments measure [DLM=For-Official-Use-Only] Exhibit 10156 - DSS.5160.0001.0009_R - 2017-18 Payments Processing Delivery Performance [DLM=For-Official-Use-Only] Exhibit 10157 - DSS.5160.0001.0021_R - Re- For information- DHS Claims Processing and Service Delivery brief [DLM=For-Official-Use-Only] Exhibit 10158 - DSS.5160.0001.0020_R - Re- Geelong Orphanage Asylum [SEC=UNCLASSIFIED] Exhibit 10159 - DSS.5160.0001.0030_R - Re- Family Tax Benefit 2017-18 Exhibit 10160 - DSS.5160.0001.0018_R - RE- FTB debt recovery measure- inability of DSS to implement [DLM=For-Official-Use-Only] Exhibit 10161 - DSS.5160.0001.0036_R - RE- For information - MO has sought changes to the CDC expansion legislation due to be considered at 6pm tonight [DLM=For-Official-Use-Only] Exhibit 10162 - DSS.5160.0001.0006_R - RE- Anglicare concerns over timing of Financial Wellbeing selection round [SEC=UNCLASSIFIED] Exhibit 10163 - DSS.5160.0001.0007_R - Protective Security Report [DLM=For-Official-Use-Only] Exhibit 10164 - DSS.5160.0001.0031_R - FW- DSS Media Briefing [SEC=UNCLASSIFIED] Exhibit 10165 - DSS.5160.0001.0001_R - Redress- complaint letter and C'th response [SEC=UNCLASSIFIED] Exhibit 10166 - DSS.5160.0001.0010_R - Reserve Bank Payment Status [DLM=For-Official-Use-Only] Exhibit 10167 - CTH.3920.0001.0001_R - Privacy issue- The appointment list for the Townsville Service Centre for 10 July 2014 is no longer in the Service Centre. [DLM=For-Official-Use-Only] Exhibit 10168 - CTH.3920.0001.0003_R - Customer Issue- System unavailability may have been a factor in the death of a customer [DLM=For-Official-Use-Only] Exhibit 10169 - CTH.3920.0001.0006_R - IT issue- An issue has been identified with the SAP payment system that is resulting in overpayments to some Status Resolution Support Services (SRSS) customers Exhibit 10170 - CTH.3920.0001.0008_R - Child Support assessments are incorrect as a result of Carer payment information from Centrelink systems being incorrectly applied Exhibit 10171 - CTH.3920.0001.0010_R - Privacy Issue- A DHS staff member's vehicle was broken into overnight on 4 August 2014 and a case carrying personal information about 36 customers was stolen Exhibit 10172 - CTH.3920.0001.0012_R - Some customers have not been paid their Student Start-Up Scholarship payment which was due to be paid with their primary payment Exhibit 10173 - CTH.3920.0001.0015_R - UPDATE- Privacy issue- Customers have received letters dated 7 August 2014 with information about other irrelevant customers. [DLM=For-Official-Use-Only] Exhibit 10174 - CTH.3920.0001.0018_R - Very sensitive- A privacy breach occurred on 8 September 2014 because of an intertwined Medicare record [DLM=Sensitive] Exhibit 10175 - CTH.3920.0001.0020_R - UPDATE Customer Impact Approximately 13 700 customers are potentially affected by a Reporting Statement error Exhibit 10176 - CTH.3095.0001.1200_R - Customer impact 24,618 Medicare cheques to the value of 2,855,471.35 and 7,104 statements were duplicated by the contractor Exhibit 10177 - CTH.3095.0002.4196_R - Payment Issue- A DHS ICT system issue has identified that the Energy Supplement has incorrectly been paid to DHS customers [DLM=For-Official-Use-Only] Exhibit 10178 - CTH.3095.0002.7893_R - Changes in care arrangements submitted through Child Support Online Accounts or the Express Plus Child Support mobile app Exhibit 10179 - CTH.3095.0002.9428_R - UPDATE Payment Issue A number of DHS ABSTUDY customers have not had their payments suspended when they left Australia Exhibit 10180 - CTH.3001.0001.3760_R - Telephone issue- On 4 May 2015, up to 15 000 customer calls to Centrelink Program call lines may have been routed to untrained staff members or been disconnected Exhibit 10181 - CTH.3129.0010.4287_R - Customer records have incorrectly received an Identity Confirmation Indicator as an exclusion list process did not run Exhibit 10182 - CTH.3001.0003.7563_R - Between 14 and 17 June 2015 the claims for Youth Allowance (Student) and Austudy incorrectly activated questions for the SSL Exhibit 10183 - CTH.3001.0007.3229_R - System issue- Duplicate Schoolkids Bonus payments are being issued resulting in incorrect payment or incorrect reduction of debt balances for customers Exhibit 10184 - CTH.3001.0008.7698_R - IT issue- An ICT system issue is causing some job seeker compliance activities to generate incorrectly [DLM=For-Official-Use-Only] Exhibit 10185 - CTH.3001.0011.7485_R - IT issue An ICT issue has been identified where 'request to contact' letters are not being sent to job seekers Exhibit 10186 - CTH.3129.0029.6655_R - UPDATE IT issue Some customers have been incorrectly assessed as owing a debt of the Family Tax Benefit (FTB) Part A Supplement payment Exhibit 10187 - CTH.3001.0016.5964_R - ICT issue- DHS customers have been unable to access their Centrelink online account during periods of complete outage of the service on 21 and 22 March 2016 Exhibit 10188 - CTH.3001.0017.6762_R - ICT issue- Service Centre staff across the network are unable to access Customer First on 15 April 2016 [DLM=For-Official-Use-Only] Exhibit 10189 - CTH.3001.0024.0391_R - Privacy Issue A DHS staff member emailed a spreadsheet with some employee information to what appears to be their personal email Exhibit 10190 - CTH.3129.0049.8806_R - Incorrect ACIR immunisation status information is causing payment impacts for Child Care Benefit (CCB) and Family Tax Benefit (FTB) [DLM=For-Official-Use-Only] Exhibit 10191 - CTH.3001.0027.6244_R - Issues occurred across multiple applications and systems on 20 October 2016 [DLM=For-Official-Use-Only] Exhibit 10192;Exhibit 1-1242 - CTH.3001.0028.2360_R - Between 21 and 24 October 2016, interventions completed via the Online Compliance Intervention system resulted in incorrect outcomes for a Exhibit 10193 - CTH.3001.0031.8469_R - Debt reminder letters are not currently being issued for people who have not repaid their online compliance intervention debt. [DLM=For-Official-Use-Only] Exhibit 10194 - CTH.3001.0048.4059_R - IT issue- a number of incorrect digital letters and SMS were issued to recipients on 5 July 2017 [DLM=For-Official-Use-Only] Exhibit 10195 - DSS.5160.0001.0005_R - Re- AAT2 Appeal [DLM=Sensitive-Legal] Exhibit 10196 - DSS.5160.0001.0022_R - RE- Disability Support Pension Audit - updated s19 - with approved edits 18 Oct 2018 [DLM=Sensitive] Exhibit 9134;Exhibit 9996 - PWC.1007.1012.7190 - 170316 DHS BPI Final Report v0.01_JP Exhibit 9893 - CTH.9999.0001.0218_R - 2023 05 19 - NTP-0173 Exhibit 9894 - CTH.9999.0001.0217_R - [FINAL] NTP-0173 Services Australia Response (Garnishee Button) Exhibit 9895 - CTH.3500.0004.5981 - 11 107-05020040 as at 30052019 - 05072019 Exhibit 9896 - ARL.9999.0001.0045_R - 2023 05 29 - NTG-0263 Exhibit 9897 - ARL.9999.0001.0044_R - 31.05.2023 - Response to notice dated 29.05.2023 Exhibit 9898 - CTH.3004.0015.5497_R - RE- HEADS UP-- Robodebt case-chronology [SEC=OFFICIAL-Sensitive, ACCESS=Personal-Privacy] Exhibit 9899 - CTH.3004.0015.5482_R - Individual Escalation Template v0.2 MO_21112019 Exhibit 9900 - CTH.3004.0009.6409_R - RE- 3 September 2018 PLEXID 24477 & 24478 - privacy complaint to the OAIC [DLM=Sensitive-Personal] Exhibit 9901 - CTH.3000.0030.1018_R - IMPORTANT OIC ADVICE- Privacy Assessment of the Non-Employment Data Matching Program and PAYG Data Matching Program [SEC=UNCLASSIFIED] Exhibit 9902 - CTH.3000.0030.1019_R - Privacy Assessment of the Non-Employment Data Matching Program and PAYG Data Matching Program Exhibit 9903 - CTH.3001.0047.7961_R - Letter to A Falk from DHS Exhibit 9904 - CTH.3004.0010.3741 - Draft DHS PAYG program report (All DSA Comments) CLEAN Exhibit 9905 - CTH.4000.0075.1048_R - DSS Costing Agreement 11779 Strengthen Integrity PAYG updated Exhibit 9906 - CTH.3023.0018.2130_R - CP15 02003 [REDACTED] s40 letter to DHS Exhibit 9907 - ATO.002.077.3568_R - 2016.06.06- [REDACTED] - Letter from ATO to OAIC - Final Exhibit 9908 - ATO.002.077.3570_R - ATO Response - RE Privacy complaint by [REDACTED] about the ATO- Our ref- [REDACTED] [SEC=UNCLASSIFIED] Exhibit 9909 - ATO.002.077.3575_R - Privacy complaint by [REDACTED]- Our ref- [SEC=UNCLASSIFIED] Exhibit 9910 - CTH.3030.0018.8382_R - RE- For urgent review please - For action- Escalated Privacy Complaint - LEXID 12079 [DLM=Sensitive] Exhibit 9911 - CTH.4000.0005.0567_R - Summary approach to options [SEC=OFFICIAL-Sensitive] Exhibit 9912 - CTH.4000.0005.0568 - 191001_Options v0.1 Exhibit 9913 - CTH.4000.0005.0739_R - Income Compliance - alternative options [SH=CABINET] Exhibit 9914 - CTH.4000.0005.0740_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V3 Exhibit 9915 - CTH.4000.0005.0744 - MS19-000365 -Attachment A_V1 Exhibit 9916 - CTH.4000.0005.0554_R - FW- Income Compliance - alternative options [SH=CABINET] Exhibit 9917 - CTH.4000.0005.0580_R - FOR CLEARANCE- MS19-000365 - Minute - Income Compliance Programme Redesign_V14 Exhibit 9918 - CTH.4000.0005.0581_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V14 Exhibit 9919 - CTH.4000.0005.0587 - MS19-000365 - Ministerial Letter Minister Robert to PM_V3 Exhibit 9920 - CTH.4000.0005.0590_R - FOR GM REVIEW- Income compliance brief and PM letter Exhibit 9921 - CTH.4000.0005.0591_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V15 Exhibit 9922 - CTH.4000.0005.0597 - MS19-000365 - Ministerial Letter Minister Robert to PM_V4 Exhibit 9923 - CTH.4000.0005.0600_R - FW- Draft brief for comment [SH=CABINET] Exhibit 9924 - CTH.4000.0005.0601 - MS19-000365 - Ministerial Letter Minister Robert to PM_V5 Exhibit 9925 - CTH.4000.0005.0604_R - MS19-000365 - Minute - Income Compliance Programme Redesign_V16 Exhibit 9926 - CTH.4000.0006.0626_R - Discussion with Paul Menzies McVey - Solicitor General Opinion - Proper conduct of Amato [ACCESS=Legal-Privilege] Exhibit 9927 - CTH.0030.0006.0121_R - EIM - UAT v1.0 (NM and GM signed) Exhibit 9928 - CTH.3003.0001.0388_R - For Information- Talking Points in Response to Media on Employment Income Confirmation (or 'robo-debt') about reviews for customers with vulnerability indicators Exhibit 9929 - CTH.0033.0001.0559_R - RE- UPDATE- Media and Social Media Commentary re- online compliance system [DLM=For-Official-Use-Only] Exhibit 9930 - CTH.3023.0004.6233 - Test Summary Report SIWP_EIM 11 June 2016 Release_v1.0 Exhibit 9931 - CTH.3000.0016.8394_R - OCI - Our future is here Exhibit 9932 - CTH.2002.0002.6730_R - FW- BVT - Testing Outcomes 01-08 + Weekly Report - Week 2 [DLM=For-Official-Use-Only] Exhibit 9933 - CTH.2002.0002.6731 - Week 2 - BVT Reporting Dashboard Exhibit 9934 - CTH.2002.0002.8244_R - FW- BVT - Testing Outcomes 05-08 + Week 3 Report [DLM=Sensitive] Exhibit 9935 - CTH.2002.0002.8245 - Week 3 - BVT Reporting Dashboard Exhibit 9936 - CTH.3000.0019.0356_R - SIP Weekly Report Package - Week 7 [DLM=Sensitive] Exhibit 9937 - CTH.3000.0019.0368 - Week 7 - SIP Reporting Dashboard Exhibit 9938 - CTH.2002.0003.3359_R - FW- SIP Weekly Report Package - Week 8 [DLM=Sensitive] Exhibit 9939 - CTH.2002.0003.3060_R - RE- ACTION- Request for Participation, Aged Care and Integrity Group August 2016 Status Reports and Closure Report Updates [DLM=For-Official-Use-Only] Exhibit 9940 - CTH.2002.0003.3064_R - 153266 - PN2016.6005 - MG comments Exhibit 9941 - CTH.3729.0001.1678 - 2014 New Work and Changed Business Protocol Exhibit 9942 - CTH.3023.0018.9921_R - letters Exhibit 9943 - CTH.3072.0012.4980_R - PN2015 5075 EIM PAYG July 2016 v0.7m Exhibit 9944 - CTH.3091.0060.6735_R - Employment Income Matching Project BVT Plan Exhibit 9945 - CTH.3018.0019.4582_R - SIP (BVT) - Testing Outcomes Week 4 Report [DLM=Sensitive] Exhibit 9946 - CTH.3018.0019.4583 - Week 4 - SIP Reporting Dashboard Exhibit 9947 - CTH.3018.0020.1284_R - SIP Weekly Report Package - Week 6 [DLM=Sensitive] Exhibit 9948 - CTH.3018.0020.1288 - Week 6 - SIP Reporting Dashboard Exhibit 9949 - CTH.3715.0002.0064_R - FW- UAT testers [DLM=For-Official-Use-Only] Exhibit 9950 - CTH.3715.0002.7111_R - PN2015 5075 EIM PAYG October 2016 v0 8 GM clearedm Exhibit 9951 - CTH.3715.0002.4220 - Post SIP EIM OCI Implementation Plan v0.6 Exhibit 9952 - CTH.3023.0006.1593_R - FW- Delivery Plan for Online Compliance Interventions - Removal of System Switch- Signed Brief [DLM=For-Official-Use-Only] Exhibit 9953 - CTH.3023.0006.1594_R - 06102016150317-0001 Exhibit 9954 - CTH.3018.0021.3043_R - SIP Weekly Report Package - Week 10 [DLM=Sensitive] Exhibit 9955 - CTH.3018.0021.3051_R - 230916 SIP1 Reporting Dashboard + Issues Exhibit 9956 - CTH.3091.0246.8395_R - RE- ARO reviews of EIM intervention debts - offsetting and date of effect provisions [DLM=Sensitive] Exhibit 9957 - CTH.3031.0004.5125_R - FYI- PAYG OCI - Volume Overview [DLM=For-Official-Use-Only] Exhibit 9958 - CTH.3031.0004.5127 - PAYG Customer Volume Overview v0 1 Exhibit 9959 - CTH.2002.0003.3145_R - FW- URGENT - ACTION- Request for Participation, Aged Care and Integrity Group August 2016 Status Reports and Closure Report Updates [DLM=For-Official-Use-Only] Exhibit 9960 - CTH.3034.0031.8582_R - Fwd- Escalation brief- Rejection of customer payments [DLM=Sensitive] Exhibit 9961 - CTH.3034.0031.8583_R - escalation brief 071216 Exhibit 9962 - CTH.3004.0002.4891_R - Fwd- Escalation Brief - Employment Income Matching Service Not available [DLM=For-Official-Use-Only] Exhibit 9963 - CTH.3004.0002.4895_R - Escalation Brief - Employment Income Matching Service Not available 1.0 Exhibit 9964 - CTH.2002.0006.0208_R - Escalation Template - Customers incorrectly impacted by OCI V2 Exhibit 9965 - CTH.2002.0002.1995_R - SIWP ICT Program Board Meeting - Friday 15th July 2016 [DLM=For-Official-Use-Only] Exhibit 9966 - CTH.2002.0002.2019 - 05 ICT Programme Update 20160715 Exhibit 9967 - CTH.3034.0032.3454_R - Debt reminder letters are not currently being issued for people who have not repaid their online compliance intervention debt. [DLM=For-Official-Use-Only] Exhibit 9968 - CTH.3024.0007.1927_R - FW- ASAP 19 September 2016 Combined OCI brief [DLM=For-Official-Use-Only] Exhibit 9969 - CTH.3024.0007.1930 - OCI Brief for DEP Sec OCI SIP_V0 19 Exhibit 9970 - CTH.2002.0005.4474_R - FW- Response to DSS - Employment Income Compliance Process [DLM=Sensitive] Exhibit 9971 - CTH.3001.0016.4634_R - FW- Debt & Compliance info [DLM=For-Official-Use-Only] Exhibit 9972 - CTH.3001.0032.6417_R - Fwd- BREAKING NEWS- Peter Martin in The Age- How Centrelink unleashed a weapon of math destruction [SEC=UNCLASSIFIED] Exhibit 9973 - CTH.3001.0038.7214_R - FW- For Urgent Approval- EC17-000241 Ms Taylor [DLM=Sensitive] Exhibit 9974 - CTH.3001.0038.7215 - sec-minute EC17-000241 final Exhibit 9975 - CTH.3001.0038.7217_R - Attachment A proposed response to Ms Taylor final Exhibit 9976 - CTH.3001.0038.7218 - Attachment B detailed response to Ms Taylor concerns v6 clean Exhibit 9977 - CTH.3001.0032.0139_R - Re- Top Stories - Wednesday, 28 December 2016 [SEC=UNCLASSIFIED] Exhibit 9978 - CTH.3008.0008.0217_R - [DLM=For-Official-Use-Only] Exhibit 9979 - CTH.3008.0008.0218 - Revised new draft brief to Minister Morrison Exhibit 9980 - CTH.3008.0008.1656_R - Revised draft brief to Minister Morrison 3 Feb Exhibit 9982 - CTH.3004.0009.6087_R - DUE- 28 August 2018 PLEXID 24478 - privacy complaint to the OAIC [DLM=Sensitive-Personal] Exhibit 9983 - CTH.3005.0010.4355 - Minutes CMP Board 28 March 2019 Exhibit 9984 - CTH.3009.0012.7964_R - MS18-000325 - Minister signed brief Exhibit 9985 - CTH.3108.0001.4037_R - MB16-000141 - Forecast of significant business - May to July - Version 2 [DLM=For-Official-Use-Only] Exhibit 9986 - CTH.3108.0001.4038_R - MB16-000141 - Forecast of significant business - May to July - version 2 Exhibit 9987 - CTH.3108.0001.4039_R - Updated Forecast of Significant Business or Service Delivery Events from May 2016 Exhibit 9988 - CTH.3001.0031.5316_R - Re- For urgent clearance - The Guardian (Christopher Knaus) - incorrect debt notices [DLM=For-Official-Use-Only] Exhibit 9989 - CTH.3075.0002.5290_R - FW- MC17-001263 - Goldie response [DLM=For-Official-Use-Only] Exhibit 9990 - CTH.3075.0002.5291_R - MC16-009579 Final Exhibit 9991 - CTH.3075.0002.5295_R - MC17-001263 MO words Exhibit 9992 - CTH.3075.0002.5299_R - MC17-001263 MO words updated (tracked) Exhibit 9993 - CTH.3075.0002.5300_R - MC17-001263 MO words updated (Sue Kruse updates tracked) Exhibit 9994 - PWC.1007.1003.3470_R - Re- Top article The Guardian today - Centrelink inquiry told 'income averaging' creating incorrect welfare debts Exhibit 9995 - PWC.1007.1003.2466_R - DHS Exhibit 9997 - PWC.1007.1013.4402_R - Re- Summary of actions and outputs by Sunday 2.00pm Exhibit 9998 - PWC.1007.1001.1648_R - Re- could you send me a non-pdf version of the slide deck [SEC=UNCLASSIFIED] Exhibit 9999 - PWC.1007.1001.1646_R - 10.00am Kathryn-Malisa-Jason-PwC Officials re- compliance process improvement review [SEC=UNCLASSIFIED]
