Day 23 − Hearing Block 3, 23 January 2023

Day
23
Date
Location
Brisbane
Hearing
Hearing Block 3

Exhibits

Exhibit 3-3244 - RGA.9999.0001.0001_R - Statement of Rosemary Gay
Exhibit 3-3245 - CTH.9999.0001.0099_R - 3469-1318-0960_2_2022.11.23 NTG-0121 (Services Australia - GAY Rosemary Gail)
Exhibit 3-3246 - CTH.9999.0001.0093_R - Final Services Australia - Response to NTG-0121
Exhibit 3-3248 - CTH.3801.0001.0103_R - Attachment 5 - Initial Accounts Payable Letter 12102016
Exhibit 3-3249 - CTH.3801.0001.0049_R - Attachment 2 - OCI Initial Letter 29092016
Exhibit 3-3250 - CTH.3801.0001.0128_R - Attachment 10 - Payment Rate 10112016
Exhibit 3-3252 - CTH.3801.0001.0105_R - Attachment 9 - Recalculation Outcome letter 07122016
Exhibit 3-3253 - CTH.3801.0001.0107_R - Attachment 13 - Opt-out Notice Letter 20052020
Exhibit 3-3254 - CTH.3801.0001.0055_R - Attachment 14 - Refund Notification Letter 17072020
Exhibit 3-3255 - CTH.3801.0001.0114_R - Attachment 15 - Refund Paid 31072020
Exhibit 3-3256 - CTH.3801.0001.0116_R - Attachment 16 - Proposed Robodebt Class Action Letter - 19012021
Exhibit 3-3257 - CTH.3801.0001.0054_R - Attachment 18 - Robodebt Outcome 10112021
Exhibit 3-3258 - CTH.3801.0001.0048_R - Attachment 19 - Class Action Settlement Payment Letter - 12092022
Exhibit 3-3259 - CTH.3801.0001.0056_R - Attachment 8 - Multical 8122016
Exhibit 3-3260 - CTH.3801.0001.0025_R - Attachment 7 - Archived File Notes
Exhibit 3-3261 - CTH.3834.0001.8808_R - NTG-0121 Declared v Updated Earnings
Exhibit 3-3262 - CTH.3834.0001.8809_R - Recalculation ADEX 14 October 2016
Exhibit 3-3263 - CTH.3834.0001.8790 - NTG-0121 - Debt Calculation Summary
Exhibit 3-3264 - CTH.3834.0001.8791_R - Managed Investment - Host Plus Super Fund
Exhibit 3-3265 - NMD.9999.0001.0003_R - Statement of Lyndsey Jackson (NotMyDebt)
Exhibit 3-3266 - NMD.9999.0001.0004_R - Statement of 'K'
Exhibit 3-3266A - NMD.9999.0001.0005_R - 2022.11.28 - NTG-0104
Exhibit 3-3267 - NMD.0001.0001.0008 - Tweet - 161 likes, 136 retweets
Exhibit 3-3268 - NMD.0001.0001.0010 - Tweet - 123 likes, 19 retweets
Exhibit 3-3269 - NMD.0001.0002.0001 - Tweet - FOI form
Exhibit 3-3270 - NMD.0001.0003.0001 - Twitter AAT ruling
Exhibit 3-3271 - NMD.0001.0003.0004 - Twitter AAT ruling
Exhibit 3-3272 - NMD.0001.0004.0003 - Twitter legal aid advice
Exhibit 3-3273 - NMD.0001.0004.0004 - Twitter responding
Exhibit 3-3274 - NMD.0001.0004.0005 - Twitter advice
Exhibit 3-3275 - NMD.0001.0004.0006 - Twitter - debt calculation
Exhibit 3-3276 - NMD.0001.0005.0001 - Twitter Jacquie Lambie
Exhibit 3-3277 - NMD.0002.0001.0002 - Facebook - FOI advice
Exhibit 3-3278 - NMD.0002.0001.0003 - Facebook - FOI advice
Exhibit 3-3279 - NMD.0002.0001.0004 - Facebook - FOI advice
Exhibit 3-3280 - NMD.0002.0001.0005 - Facebook - FOI advice
Exhibit 3-3281 - NMD.0002.0001.0007 - Facebook - FOI advice
Exhibit 3-3282 - NMD.0002.0001.0008 - Facebook - FOI advice
Exhibit 3-3283 - NMD.0002.0001.0009 - Facebook - FOI advice
Exhibit 3-3284 - NMD.0002.0002.0001 - Facebook - AAT advice
Exhibit 3-3285 - NMD.0002.0002.0002 - Facebook - AAT advice
Exhibit 3-3286 - NMD.0002.0003.0001 - Facebook - Advice
Exhibit 3-3287 - NMD.0002.0003.0002 - Facebook - Advice
Exhibit 3-3288 - NMD.0002.0003.0003 - Facebook - Advice
Exhibit 3-3289 - NMD.0002.0003.0004 - Facebook - Advice
Exhibit 3-3290 - NMD.0002.0004.0001 - Facebook - Help
Exhibit 3-3291 - NMD.0002.0004.0005 - Facebook - Help
Exhibit 3-3292 - NMD.0002.0004.0006 - Facebook - Help
Exhibit 3-3293 - NMD.0002.0004.0009 - Facebook - Help with Centrelink call
Exhibit 3-3294 - NMD.0002.0005.0001 - Facebook - Resource
Exhibit 3-3295 - NMD.0002.0005.0002 - Facebook - Resource
Exhibit 3-3296 - NMD.0002.0005.0003 - Facebook - Resource recommendation
Exhibit 3-3297 - NMD.0002.0006.0001 - Facebook - Update
Exhibit 3-3298 - NMD.0002.0006.0003 - Facebook - Update
Exhibit 3-3299 - NMD.0002.0007.0001 - Senate submission
Exhibit 3-3300 - NMD.0002.0007.0002 - Facebook - Call for stories
Exhibit 3-3301 - NMD.0002.0007.0004 - Facebook - Senate submission
Exhibit 3-3302 - NMD.0003.0003.0001 - Help! - FOI Resources
Exhibit 3-3303 - NMD.0003.0003.0005 - Help! - FOI Resources
Exhibit 3-3304 - NMD.0003.0003.0011 - Help! - FOI Resources
Exhibit 3-3305 - NMD.0003.0003.0014 - Help! - FOI Resources
Exhibit 3-3306 - NMD.0003.0003.0016 - Help! - FOI Resources
Exhibit 3-3307 - NMD.0003.0004.0001 - About this website _ Not My Debt
Exhibit 3-3308 - NMD.0003.0004.0003 - About this website _ Not My Debt
Exhibit 3-3309 - NMD.0003.0004.0005 - About this website _ Not My Debt
Exhibit 3-3310 - NMD.0004.0001.0112_0002 - Attachment A to letter outlining requested documents
Exhibit 3-3311 - NMD.0004.0001.0112_0001 - Debt ID Schedule
Exhibit 3-3312 - NMD.0004.0001.0112 - Letter from Department (June 2020) with attached Debt ID Schedule
Exhibit 3-3313 - NMD.0004.0001.0111 - Graph of active members of Facebook Group - 2022
Exhibit 3-3314 - NMD.0004.0001.0106 - Submission of Lyndsey Jackson to the 2017 Senate Inquiry
Exhibit 3-3315 - NMD.0004.0001.0089 - 5-step Guide to writing a Senate Submission
Exhibit 3-3316 - NMD.0004.0001.0082 - 2019 Senate Submission
Exhibit 3-3317 - NMD.0004.0001.0049 - 2017 Supplementary 2017 Submission
Exhibit 3-3318 - NMD.0004.0001.0002 - 2017 Senate Submission
Exhibit 3-3319 - CTH.3001.0036.8094_R - 2017-02-20 - Transcript - Q&A ABC
Exhibit 3-3320 - RBD.9999.0001.0361_R - Pages from CTH.3052.0011.0003 (CTH.3052.0011.0468 to CTH.3052.0011.0533)
Exhibit 3-3321 - RCW.0006.0001.0001_R - Statement of Ricky Aik
Exhibit 3-3322 - CTH.3774.0001.0022_R - Attachment 2 - OCI Initial Letter 25112016
Exhibit 3-3323 - CTH.3774.0001.0028_R - Attachment 6 - EIC Initial Letter 12062017
Exhibit 3-3324 - CTH.3774.0001.0020_R - Attachment 3 - OCI Review Reminder 08122016
Exhibit 3-3325 - CTH.3774.0001.0026_R - Attachment 8 - EIC Review Reminder 20062017
Exhibit 3-3326 - CTH.3774.0001.0018_R - Attachment 11 - EIC Review Outcome Letter 15112018
Exhibit 3-3327 - CTH.3774.0001.0315_R - Attachment 12 - Interest Charge Letter 14122018
Exhibit 3-3328 - CTH.3774.0001.0318_R - Attachment 13 - Debt Recovery Letter 27122018
Exhibit 3-3329 - ARL.9999.0001.0033_R - 105940561_14857285_17587250_1006415185_20230105_095832
Exhibit 3-3330 - ARL.9999.0001.0022_R - 105940561_14976930_17767470_1006415185_20230105_095827
Exhibit 3-3331 - CTH.3774.0001.0421_R - Attachment 25 - Call Recording 14012019
Exhibit 3-3332 - ARL.9999.0001.0021_R - 105940561_15017973_17841575_1006415185_20230105_095821
Exhibit 3-3333 - ARL.9999.0001.0031_R - Phone Call 10 May 2019
Exhibit 3-3334 - ARL.9999.0001.0032_R - Payment Receipt 10 May 2019
Exhibit 3-3335 - ARL.9999.0001.0028_R - Payment Receipt 18 May 2019
Exhibit 3-3336 - ARL.9999.0001.0024_R - Payment Receipt 22 May 2019
Exhibit 3-3337 - CTH.3774.0001.0010_R - Attachment 15 - Complaint 8033416102 11072019
Exhibit 3-3338 - CTH.3774.0001.0008_R - Attachment 16 - Complaint 8033424288 12072019
Exhibit 3-3339 - CTH.3774.0001.0420_R - Attachment 26 - Call Recording 15072019
Exhibit 3-3340 - CTH.3774.0001.0006_R - Attachment 17 - Complaint 8033443521 16072019
Exhibit 3-3341 - CTH.3774.0001.0419_R - Attachment 27 - Call Recording 16072019
Exhibit 3-3342 - CTH.3774.0001.0418_R - Attachment 28 - Call Recording 18072019
Exhibit 3-3343 - CTH.3774.0001.0320_R - Attachment 18 - Payment Arrangement Letter 01082019
Exhibit 3-3344 - CTH.3774.0001.0322_R - Attachment 19 - Interest Charge Letter 15082019
Exhibit 3-3345 - CTH.3774.0001.0299_R - Attachment 21 - Refund Notification 31072021
Exhibit 3-3346 - CTH.3774.0001.0292_R - Attachment 20 - Class Action Letter 20052020
Exhibit 3-3347 - CTH.3774.0001.0301_R - Attachment 22 - Proposed Class Action Settlement 19012021
Exhibit 3-3348 - CTH.3774.0001.0032_R - Attachment 23 - Class Action Settlement Categorisation Letter 12112021
Exhibit 3-3349 - CTH.3774.0001.0012_R - Attachment 24 - Class Action Settlement Payment 09092022
Exhibit 3-3350 - CTH.9999.0001.0096_R - 2022.11.15 NTG-0101 (Services Australia - AIK, Ricky)
Exhibit 3-3351 - CTH.9999.0001.0097_R - Services Australia - Response to NTG-0101 - 25 November 2022
Exhibit 3-3352 - ARL.9999.0001.0034_R - 2023 01 03 NTG-0153 to ARL Collect re R Aik
Exhibit 3-3353 - ARL.9999.0001.0026_R - Rob Whelan Statement Royal Commission 9 Jan 2023
Exhibit 3-3354 - ARL.9999.0001.0030_R - Ricky Aik Chronology
Exhibit 3-3355 - CTH.9999.0001.0103_R - 2022 12 23 - Notice to Give - NTG-0128 (Services Australia - Complaints)
Exhibit 3-3356 - CTH.9999.0001.0102 - [Final] Services Australia - Response to NTG-0128 - Revised
Exhibit 3-3357 - CTH.3828.0001.0055_R - RE- LEX 24850 - Molloy, Brendan (Right to Know) - New Significant Request [DLM=For-Official-Use-Only]
Exhibit 3-3358 - CTH.3828.0001.0069_R - FW- REQUEST for ad hoc report - Ombudsman Issue of Interest - ONLINE COMPLIANCE PLATFORM AND CENTRELINK DEBT RECOVERY [DLM=Sensitive]
Exhibit 3-3359 - CTH.3828.0001.0075_R - Attachment A - IOI request template - ONLINE COMPLIANCE PLATFORM AND CENTRELINK DEBT RECOVERY
Exhibit 3-3360 - CTH.2007.0004.3282_R - FW- Additional TPs for Minister Porter [DLM=For-Official-Use-Only]
Exhibit 3-3361 - CTH.2007.0004.3293_R - FOR INFORMATION- Online Compliance Intervention Meeting 3 February 2017 - Action Item 11 response [DLM=Sensitive]
Exhibit 3-3362 - CTH.3828.0001.0365 - Agenda item 5 - Q4 July-Sept 2017 - Comparison
Exhibit 3-3363 - CTH.3824.0001.0347 - 6. Customer Committee July 2014 CC item 4.3 - Att B - Customer Feedback Tool and Escalated Complaints Statistics
Exhibit 3-3364 - CTH.3101.0048.0454 - 101-17021301
Exhibit 3-3365 - CTH.3101.0048.0465 - centrelink-personalised-services-referral-guidelines-hatt
Exhibit 3-3367 - CTH.3828.0001.0302 - Centrelink and Medicare Letters and Forms Issues 100517
Exhibit 3-3368 - CTH.3828.0001.0313_R - RE- OCI specific Complaints - ASSISTANCE NEEDED ASAP --URGENT-- [DLM=For-Official-Use-Only]
Exhibit 3-3369 - CTH.3828.0001.0380 - Attachment B - Complaint Reduction Opportunities
Exhibit 3-3370 - CTH.3824.0001.1835 - 4. SDC April 2018 Item 5_Cust Comp_Paper_SDC_24 April 2018
Exhibit 3-3371 - CTH.3824.0001.1857 - 4. SDC April 2018 Item 5_Cust Comp_Att B_SDC_24 April 2018
Exhibit 3-3372 - CTH.3828.0001.0435 - SDC_Agenda_Item_5 - Talking Points v5
Exhibit 3-3373 - CTH.3004.0009.3962 - Attachment AA - Complaints Handling Process Overview
Exhibit 3-3374 - CTH.3828.0001.0466 - Centrelink Complaints and Satisfaction 2019-20 FYTD (February 2020)_Trust
Exhibit 3-3375 - CTH.3828.0001.0631 - Complaints - v3 (14 aug)
Exhibit 3-3376 - CTH.3053.0138.5046 - Outstanding Online Compliance Complaints
Exhibit 3-3377 - CTH.3828.0001.0731 - Centrelink Complaints and Satisfaction 2020-21 FYTD (Sep 2020)_v0.2
Exhibit 3-3378 - CTH.3828.0001.0913 - EC21-003479_20210906_For DCEO approval
Exhibit 3-3379 - CTH.3828.0001.0917 - Attachment A-Adverse Customer Events Overview_20210906
Exhibit 3-3380 - CTH.3091.0154.6362 - Escalated Complaints Process for Compliance Dec 2021
Exhibit 3-3381 - CTH.3828.0001.1080 - DPCR Frontdoor 2022 Ombudsman SOP
Exhibit 3-3382 - CTH.3828.0001.0023_R - 9. CSB SIRG Meeting Minutes__19 October 2016
Exhibit 3-3383 - CTH.3828.0001.0026_R - FW- Online Compliance Interventions Trends [DLM=For-Official-Use-Only]
Exhibit 3-3384 - CTH.3828.0001.0027 - Online Compliance Interventions Trends
Exhibit 3-3385 - CTH.3828.0001.0029_R - Fwd- Online Compliance Interventions Trends [DLM=For-Official-Use-Only]
Exhibit 3-3386 - CTH.3828.0001.0037 - Systemic Issues Report - CSB staff - October 2016
Exhibit 3-3387 - CTH.3828.0001.0453 - Centrelink Debt Complaints Analysis v1.0
Exhibit 3-3388 - CTH.3828.0001.0059_R - Online Compliance Interventions Trends
Exhibit 3-3389 - CTH.3828.0001.1055 - ECLRG Terms of Reference (v 3 August 2022)
Exhibit 3-3391 - CTH.3824.0001.0346 - 6. Customer Committee July 2014 CC item 4.2 - Att A - Escalation Reasons
Exhibit 3-3392 - CTH.3101.0069.1908 - Op B 104-02040000 - Level 2 complaints
Exhibit 3-3393 - CTH.3500.0008.5185 - 78 104-02000000 as at 29072022
Exhibit 3-3394 - CTH.3500.0008.7879 - 34 104-02020000 as at 9082022
Exhibit 3-3395 - CTH.3500.0009.1351 - 63 104-03070000 02082022 - Current
Exhibit 3-3396 - CTH.3500.0008.8349 - 32 104-02040020 as at 17112021 - Current
Exhibit 3-3397 - CTH.3500.0008.7681 - 42 104-02040010 17112021 - Current
Exhibit 3-3398 - CTH.3500.0009.0959 - 60 104-02040030 as at 19072021
Exhibit 3-3399 - CTH.3004.0009.3955_R - Attachment Z - Complaints Handling Overview
Exhibit 3-3400 - CTH.3735.0001.0656_R - 19.12.2016 - Transcript -Triple J - Hack - Sarah McVeigh
Exhibit 3-3401 - CTH.3051.0014.9234 - TripleJ Hack 20.12.16
Exhibit 3-3402 - CTH.3051.0014.9233_R - FW- Employment income review- U1248061
Exhibit 3-3403 - CTH.3836.0001.0112_R - Hank Mailbox [SEC=OFFICIAL-Sensitive]
Exhibit 3-3404 - CTH.3836.0001.0164 - 11.01.2023 Current list of Hank mailbox users
Exhibit 3-3406 - RBD.9999.0001.0362 - CFT Analysis
Exhibit 3-3406A - RBD.9999.0001.0362_B - CFT Data Analysis (Updated)
Exhibit 3-3407 - RBD.9999.0001.0363 - Complaints Data Guide (CFT Analysis)
Exhibit 3-3407A - RBD.9999.0001.0363_A - Complaints Data Guide (CFT Analysis) (Updated)