Day 24 − Hearing Block 3, 24 January 2023

Day
24
Date
Location
Brisbane
Hearing
Hearing Block 3

Exhibits

Exhibit 3-3408 - CTH.9999.0001.0105_R - 2023.01.12 - NTG-0173 (Barbara Martin - Compliants)
Exhibit 3-3409 - CTH.9999.0001.0104_R - Statement of Barbara Martin NTG-0173 (Signed)
Exhibit 3-3410 - CTH.3502.0001.0232_R - Org Chart FINAL
Exhibit 3-3411 - CTH.3502.0001.1113_R - Org Chart FINAL
Exhibit 3-3412 - CTH.3101.0047.8954 - customer-complaints-and-feedback-policy
Exhibit 3-3413 - CTH.3101.0047.8918 - Complaint Escalation Reasons
Exhibit 3-3414 - CTH.3101.0047.8915 - Guided Conversation
Exhibit 3-3415 - CTH.3500.0008.5620 - 5 104-02020000 as at 22082016 - 8112016
Exhibit 3-3416 - CTH.3101.0047.8917 - General Enquiries vs Complaints
Exhibit 3-3417 - CTH.3101.0047.8919_R - Informing+an+Integrated+Feedback+Management+Service
Exhibit 3-3418 - CTH.3101.0047.8846 - documenting-complaints-centrelink
Exhibit 3-3419 - CTH.3101.0047.8864 - documenting-complaints-centrelink-ppt-companion-guide
Exhibit 3-3420 - CTH.3101.0047.8870 - is-it-a-complaint-service-centres
Exhibit 3-3421 - CTH.3101.0047.8884 - when-to-escalate-a-complaint-centrelink KIM
Exhibit 3-3422 - CTH.3101.0047.8909 - Complaints Refresher - Staff
Exhibit 3-3423 - CTH.3101.0047.8910 - Leader Resource Doc
Exhibit 3-3424 - CTH.3500.0008.5780 - 8 104-02020000 as at 24112016 - 24022017
Exhibit 3-3425 - CTH.3500.0008.6086 - 11 104-02040010 24112016 - 08022017
Exhibit 3-3426 - CTH.3500.0008.8653 - 17 104-02040030 as at 25112016 - 15032017
Exhibit 3-3427 - CTH.3500.0009.0831 - 32 104-03070000 28112016 - 05012017
Exhibit 3-3428 - CTH.3500.0009.0887 - 33 104-03070000 05012017 - 15022017
Exhibit 3-3429 - CTH.3500.0008.6201 - 13 104-02040010 15022017 - 27032017
Exhibit 3-3430 - CTH.3500.0009.0923 - 34 104-03070000 15022017 - 17032017
Exhibit 3-3431 - CTH.3500.0008.5828 - 9 104-02020000 as at 24022017 - 14032017
Exhibit 3-3432 - CTH.3500.0009.0990 - 36 104-03070000 17032017 - 22052017
Exhibit 3-3433 - CTH.3500.0008.5992 - 12 104-02020000 as at 21032017 - 2062017
Exhibit 3-3434 - CTH.3500.0008.8746 - 20 104-02040030 as at 23032017 - 13042017
Exhibit 3-3435 - CTH.3500.0008.6286 - 15 104-02040010 07042017 - 31052017
Exhibit 3-3436 - CTH.3500.0008.8819 - 21 104-02040030 as at 13042017 - 31052017
Exhibit 3-3437 - CTH.3500.0009.1006 - 37 104-03070000 22052017 - 24082017
Exhibit 3-3438 - CTH.3500.0008.6335 - 16 104-02040010 31052017 - 24082017
Exhibit 3-3439 - CTH.3500.0008.8849 - 22 104-02040030 as at 31052017 - 15082017
Exhibit 3-3440 - CTH.3053.0050.1069_R - DMB Level 2 Presentation [Autosaved]
Exhibit 3-3441 - CTH.3053.0050.1082 - DMB Escalation or Supervisor Referral
Exhibit 3-3442 - CTH.3053.0050.1083 - DMB Level 1 Procedure for Customer Complaints & Feedback
Exhibit 3-3443 - CTH.3053.0050.1084 - DMB Level 2 Operational Assistant Directors_Procedure
Exhibit 3-3444 - CTH.3500.0009.0648 - 50 104-02040030 as at 01092020 - 16092020
Exhibit 3-3445 - CTH.3500.0008.6233 - 4 104-02040020 as at 15092017 - 26092017
Exhibit 3-3446 - CTH.3500.0009.0683 - 51 104-02040030 as at 16092020 - 29102020
Exhibit 3-3447 - CTH.3500.0008.6802 - 20 104-02020000 as at 1102020 - 27042021
Exhibit 3-3448 - CTH.3500.0008.8074 - 21 104-02040020 as at 13112020 - 25012021
Exhibit 3-3449 - CTH.3500.0008.4855 - 63 104-02000000 as at 30112020 - 22012021
Exhibit 3-3450 - CTH.3500.0008.7082 - 31 104-02040010 30112020 - 27042021
Exhibit 3-3451 - CTH.3101.0047.8751 - Issues Management - Human Services Intranet
Exhibit 3-3452 - CTH.3101.0047.8758 - CSB Systemic Issue Map
Exhibit 3-3453 - CTH.3101.0069.8557_R - CC agenda item Post Implementation review of Complaints model [DLM=For-Official-Use-Only]
Exhibit 3-3454 - CTH.3101.0069.8558 - Att A PIR Integrated Complaints and Feedback model
Exhibit 3-3455 - CTH.3101.0069.8597 - Microsoft_Word_Document1
Exhibit 3-3456 - CTH.3101.0069.8604 - Customer Committee paper Complaints and Feedback PIR
Exhibit 3-3457 - CTH.3098.0010.2031_R - ACTION- Morning conference [DLM=For-Official-Use-Only]
Exhibit 3-3458 - CTH.3010.0006.5630_R - ACTION- OCI - Branch Directors scrum 10-1 AM [SEC=UNCLASSIFIED]
Exhibit 3-3459 - RBD.9999.0001.0364 - 20221111 Letter to OSA re Birrer information incl annexures(46388325.1) (002)
Exhibit 3-3460 - CTH.3007.0006.1949_R - AAT Case Summaries LSD comments
Exhibit 3-3461 - CTH.0032.0002.0020_R - 2016 M102583
Exhibit 3-3462 - CTH.0032.0002.0135_R - 2017 B105503
Exhibit 3-3463 - CTH.0032.0002.0007_R - 2016 A104055
Exhibit 3-3464 - CTH.0032.0002.0335_R - 2017 M107418
Exhibit 3-3465 - CTH.0032.0002.0012_R - 2016 B103477
Exhibit 3-3466 - CTH.0032.0002.0095_R - 2017 A108663
Exhibit 3-3467 - CTH.0032.0002.0651_R - 2017 S106148
Exhibit 3-3468 - CTH.0032.0002.0026_R - 2016 M103550
Exhibit 3-3469 - CTH.3014.0005.1571_R - FW- Please Help [DLM=For-Official-Use-Only]
Exhibit 3-3470 - CTH.3008.0021.7814_R - RE- For urgent clearance and customer contact- ACA debt response [DLM=For-Official-Use-Only]
Exhibit 3-3471 - CTH.3056.0035.6648_R - MC18-003466- [REDACTED] (from Compliance)
Exhibit 3-3472 - CTH.0032.0002.0001_R - 2016 A103546
Exhibit 3-3473 - CTH.3039.0021.2405_R - FW- A third 'Set Aside' OCI case at AAT1 Level [DLM=Sensitive-Legal]
Exhibit 3-3474 - CTH.3036.0012.3711_R - [REDACTED] - AFAR
Exhibit 3-3475 - CTH.3036.0012.3710_R - FW- LEX30812 AFAR - DSS- nsa debt (income) - AFAR - no appeal recommended (streamlined AFAR) - instructions required - appeal deadline 17.04.17 - instructions by 14.04.17 please
Exhibit 3-3476 - CTH.3039.0021.3575_R - FW- LEX30812 AFAR - DSS- nsa debt (income) - AFAR - no appeal recommended (streamlined AFAR) - instructions required - appeal deadline 17.04.17 - instructions by 14.04.17 please
Exhibit 3-3477 - CTH.0032.0002.0053_R - 2016 S103893
Exhibit 3-3478 - CTH.3044.0003.3783_R - RE- A third 'Set Aside' OCI case at AAT1 Level (now there's a fourth!) [DLM=Sensitive]
Exhibit 3-3479 - CTH.3044.0003.5876_R - RE- SDRT [DLM=For-Official-Use-Only]
Exhibit 3-3480 - CTH.3044.0003.5877_R - 20170406 [REDACTED] - Debt
Exhibit 3-3481 - CTH.3039.0021.4520_R - FW- 30934 [REDACTED] - DSS - Sickness Allowance debt - AFAR - No Appeal - Response 18-4-2017 - Deadline 21-4-2017 [DLM=Sensitive-Legal]
Exhibit 3-3482 - CTH.3761.0001.0223_R - 1569 [REDACTED]
Exhibit 3-3483 - CTH.0010.0001.0020_R - 17.03.23-[REDACTED]-AAT1GeneralAFAR
Exhibit 3-3484 - CTH.0010.0002.0239_R - Cdocs [REDACTED]_403260394L_AAT1EVD_Part1210712146a651cf9-3d44-4d0c-b2da-dfd115fb1e5f
Exhibit 3-3485 - CTH.0010.0002.0234_R - FW- LEX 30656 [REDACTED] DSS Youth allowance debt response to AAT implementation query [SEC=UNCLASSIFIED]
Exhibit 3-3486 - CTH.2001.0009.3102_R - [REDACTED] - AAT1 decn Sept 2017 pd
Exhibit 3-3487 - CTH.0010.0002.0312_R - [REDACTED] - AFAR
Exhibit 3-3488 - TCA.9999.0001.0060_R - NTG-0084
Exhibit 3-3489 - TCA.9999.0001.0059_R - Statement of Emeritus Professor Terry Carney AO FAAL
Exhibit 3-3490 - CTH.3043.0039.6755_R - 2016-S104394
Exhibit 3-3491 - CTH.0032.0002.0517_R - 2017-M113469
Exhibit 3-3492 - CTH.0032.0002.0471_R - 2017-S112884
Exhibit 3-3493 - TCA.9999.0001.0061_R - Table of AAT1 Decisions relating to the Robodebt Scheme
Exhibit 3-3493A - TCA.9999.0001.0062_R - 20230120 Review of AAT decisions - (Carney) (without Applicant names)
Exhibit 3-3494 - TCA.9999.0001.0039 - Administrative Law and Welfare Rights - The 40-year story from Green v Daniels to 'robot debt recovery'
Exhibit 3-3495 - TCA.9999.0001.0013 - Terry Carney, The New Digital Future for Welfare- Debts Without Legal Proofs or Moral Authority (UNSW Law Journal)
Exhibit 3-3496 - TCA.9999.0001.0029 - Terry Carney, 'Vulnerability- False Hope for Vulnerable Social Security Clients-' (UNSW Law Journal)
Exhibit 3-3497 - TCA.9999.0001.0007 - Terry Carney, 'Robo-debt illegality- The seven veils of failed guarantees of the rule of law-' (Alternative Law Journal)
Exhibit 3-3498 - TCA.9999.0001.0034 - Paul Karp and Christopher Knaus, 'Centrelink robo-debt program accused of enforcing 'illegal' debts' (The Guardian Australia)
Exhibit 3-3499 - TCA.9999.0001.0035 - Doug Dingwall, 'Robo-Debt an Unlawful Exercise Former Appeals Tribunal Member Says' (Canberra Times)
Exhibit 3-3500 - TCA.9999.0001.0036 - Peter Martin, 'Extortion No Way to Fix the Budget' (SMH)
Exhibit 3-3501 - TCA.9999.0001.0058 - D O'Donovan, 'Social security appeals and access to justice - Learning from the robodebt controversy' (Precedent)
Exhibit 3-3502 - DSS.5093.0001.0015_R - FW- Request for legal advice- Department of Social Services - Income Smoothing Advice [CU-Legal fID2448483] [DLM=Sensitive-Legal]
Exhibit 3-3503 - DSS.5044.0001.0178_R - Draft advice on income averaging 7.08.18
Exhibit 3-3506 - AGD.0004.0001.0132_R - Ministerial submission MS17-2098
Exhibit 3-3508 - AGD.0004.0001.0176_R - 10. Draft media release announcing AAT appointments, incl. Prof Carney's - 11 Sept 2017
Exhibit 3-3509 - AGD.0004.0001.0069_R - Ministerial submission MS17-2123 signed
Exhibit 3-3510 - AGD.0004.0001.0004_R - Bundle of letters
Exhibit 3-3511 - ABA.9999.0001.0006_R - Robodebt Royal Commission - NTG-0117 - Anthony Barford [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege]
Exhibit 3-3512 - DSS.5051.0001.0063_R - RE- Legal Advice - Data matching- notifications and debt raising [DLM=Sensitive-Legal]
Exhibit 3-3513 - DSS.5006.0001.2533_R - FW- Legal Advice - Data matching- notifications and debt raising [DLM=Sensitive]
Exhibit 3-3514 - DSS.5018.0001.2388_R - PR29431779_20 January 2015 Cath Halbert email to DHS Dep Sec - DSS comments on DHS Welfare integrity options (2) [SEC=U
Exhibit 3-3515 - DSS.5018.0001.2389 - DSS comments on DHS Welfare integrity options (2)
Exhibit 3-3516 - DSS.5032.0001.0001_R - FW- Legal Advice - Data matching- notifications and debt raising [DLM=Sensitive-Legal]
Exhibit 3-3517 - DSS.5067.0001.0311_R - RE- New version of draft brief on fraud and compliance [DLM=Sensitive]
Exhibit 3-3518 - DSS.5067.0001.0320_R - FW- New version of draft brief on fraud and compliance [DLM=Sensitive]
Exhibit 3-3519 - DSS.5081.0002.1264_R - words for npp - lego [DLM=Sensitive]
Exhibit 3-3520 - DSS.5091.0001.0118_R - Docs for Thursday meeting - Potential legislative amends - DHS Strengthening Welfare NPP package [SEC=PROTECTED, DLM=Sensitive-Cabinet]
Exhibit 3-3521 - DSS.5091.0001.0122_R - DSS Financial Impacts
Exhibit 3-3522 - DSS.5091.0001.0119_R - Costing Agreement 11790 Strengthening the Integrity of Welfare payments (Student Payment reportin)
Exhibit 3-3523 - DSS.5091.0001.0123_R - Costing Agreement 11783 Strengthening the Integrity of Welfare Payments (Case Cleansing)
Exhibit 3-3524 - DSS.5091.0001.0136_R - Costing Agreement 11779 Strengthening the Integrity of Welfare Payments (Departmental)
Exhibit 3-3525 - DSS.5091.0001.0140_R - Costing Agreement 11779 Strengthening the Integrity of Welfare Payments (PAYG)
Exhibit 3-3526 - DSS.5091.0001.0151_R - Costing Agreement 11781 Strengthening the Integrity of Welfare Payments ([redacted])
Exhibit 3-3527 - DSS.5081.0001.7599_R - FW- update DHS NPP legislative change checklist [SEC=PROTECTED, DLM=Sensitive-Cabinet]
Exhibit 3-3528 - DSS.5087.0001.1388_R - FW- Finance Green Brief for DSS PBS TA15-0154 [SEC=PROTECTED, DLM=Sensitive-Cabinet]
Exhibit 3-3528A - DSS.5002.0001.0017 - PR25648698_2015 - February - Department Org Chart
Exhibit 3-3529 - EBU.9999.0001.0002 - 2022.11.15 - NTG-0098 (Bundy)
Exhibit 3-3530 - EBU.9999.0001.0001_R - NTG-0098 L Bundy Statement
Exhibit 3-3533 - CTH.3036.0011.2689_R - Alice Handover Notes
Exhibit 3-3534 - CTH.3004.0005.5152_R - Secretary Communique - February 2017 [DLM=For-Offidal-Use-Only]
Exhibit 3-3535 - CTH.3044.0003.3626_R - RE- A third 'Set Aside' OCI case at AAT1 Level [DLM=Sensitive]
Exhibit 3-3536 - CTH.3001.0040.2254_R - FW- A third 'Set Aside' OCI case at AAT1 Level [DLM=Sensitive]
Exhibit 3-3537 - CTH.3044.0003.3779_R - RE- A third 'Set Aside' OCI case at AAT1 Level (now there's a fourth!) [DLM=Sensitive]
Exhibit 3-3538 - CTH.3044.0003.5133 - Service Delivery Roundtable - Appeals - week ending 24 March 2017 MG comments
Exhibit 3-3539 - CTH.3044.0003.5851_R - FW- SDRT [DLM=For-Official-Use-Only]
Exhibit 3-3540 - CTH.3044.0003.5846 - Service Delivery Roundtable - Appeals - week ending 31 March 2017
Exhibit 3-3541 - CTH.3007.0005.6042_R - FW- SDRT weekending 14 April 2017 [DLM=For-Official-Use-Only]
Exhibit 3-3542 - CTH.2001.0006.1353_R - FW- SDRT weekending 14 April 2017 [DLM=For-Official-Use-Only]
Exhibit 3-3543 - CTH.2001.0006.1354 - AAT Case Summaries
Exhibit 3-3544 - CTH.2001.0006.1296_R - FW- SDRT weekending 14 April 2017 [DLM=For-Official-Use-Only]
Exhibit 3-3545 - CTH.2001.0006.1297 - Service Delivery Roundtable - Appeals - week ending 14 April 2017 mark up
Exhibit 3-3546 - CTH.3001.0042.7637_R - MS17-000288 - External Collection Agency Fee Arrangements - Minister signed brief [DLM=For-Official-Use-Only]
Exhibit 3-3547 - CTH.3001.0042.7638 - MS17-000288 - Minister signed brief
Exhibit 3-3548 - CTH.3007.0006.1285_R - Canceled- Summary of cases OCI related Debts [SEC=UNCLASSIFIED]
Exhibit 3-3549 - CTH.3001.0046.1185 - MB17-000417_Attachment A
Exhibit 3-3550 - CTH.3001.0047.2280_R - MB17-000417 - Australian Council of Social Service - Online Compliance Intervention Program signed by the Minister [DLM=For-Official-Use-Only]
Exhibit 3-3551 - CTH.3001.0047.4074_R - FW- MS17-000528 - Letter notifying how to ask for a review - Minister signed and annotated brief 19 June 2017 [DLM=For-Official-Use-Only]
Exhibit 3-3552 - CTH.3001.0047.4075 - MS17-000528 Minister signed brief
Exhibit 3-3553 - CTH.3044.0004.4452_R - FW- ACOSS meeting [DLM=For-Official-Use-Only]
Exhibit 3-3554 - CTH.3044.0004.4453 - Attachment C
Exhibit 3-3555 - CTH.3031.0016.2352_R - RE- FOR ACTION- Secretary's meeting with Ms Lin Hatfield Dodds, Deputy Secretary for Social Policy at PM&C [SEC=UNCLASSIFIED]
Exhibit 3-3556 - CTH.3031.0016.2354 - 2017-08-15 - Holding lines - Application of ATO data - NB cleared v2
Exhibit 3-3557 - CTH.2000.0005.3730_R - CMP Board Meeting pack for 07 September 2017 [DLM=For-Official-Use-Only]
Exhibit 3-3558 - CTH.2000.0005.3732 - CMP Board Pack 07 09 2017
Exhibit 3-3559 - CTH.2000.0005.3918 - 8 170907 Agenda Item 4.2 Online Filter Release Options and User Testing
Exhibit 3-3560 - CTH.3008.0019.2283_R - MS17-000798 - Budget compliance measure slides which was noted by the Minister's Office on 11 September 2017. [DLM=For-Official-Use-Only]
Exhibit 3-3561 - CTH.3008.0019.2284_R - MS17-000798 Brief was noted by the Minister's Office on 11 September 2017
Exhibit 3-3562 - CTH.2011.0013.8874_R - Slides for presentation [DLM=For-Official-Use-Only]
Exhibit 3-3563 - CTH.2011.0013.8875 - 2018 Strategy Presentation SES 22 Jan 2018
Exhibit 3-3564 - CTH.2010.0019.2322_R - Re- Secretary Question - [REDACTED] - Earned Income Intervention program debt and claim for compensation - potential media interest [DLM=Sensitive-Legal]
Exhibit 3-3565 - CTH.3041.0006.8034_R - Discussion RE- Terry Carney Article on New Future Welfare [DLM=For-Official-Use-Only]
Exhibit 3-3566 - CTH.2003.0005.2283_R - FW- OCI - issues in response to Carney article [DLM=For-Official-Use-Only]
Exhibit 3-3567 - CTH.2003.0005.2284 - Employment income matching under OCI - issues arising from Professor Carney article
Exhibit 3-3568 - CTH.3005.0008.5401_R - RE- OCI - issues in response to Carney article [DLM=For-Official-Use-Only]
Exhibit 3-3569 - CTH.3034.0049.4046_R - FW- OCI - issues in response to Carney article [DLM=For-Official-Use-Only]
Exhibit 3-3570 - CTH.3005.0008.6301_R - Meeting with Ombudsman re OCI [DLM=Sensitive-Legal]
Exhibit 3-3571 - CTH.3005.0008.6303 - EC18-000840 Sec noted brief with annot
Exhibit 3-3572 - CTH.3044.0005.5931_R - Historical files- history of averaging - email 1 of 3 [SEC=OFFICIAL]
Exhibit 3-3573 - CTH.3044.0005.5933 - D20 878763 Data Matching - Section 11 Letters - Recipient Statement Notices S11 Data Matching Program ACT 190 - 1994 0319
Exhibit 3-3574 - CTH.3044.0005.6116_R - FW- 2008 DMP Task Cards [SEC=UNOFFICIAL]
Exhibit 3-3575 - CTH.3044.0005.6117 - Attachment A PAYG and DMP consistent review procedures
Exhibit 3-3576 - CTH.3044.0005.6118 - DMP - Task Card 3 - When to End an Investigation
Exhibit 3-3577 - CTH.3044.0005.6119 - DMP - Task Card 1 - Actioning Registered PAYG Reviews
Exhibit 3-3578 - CTH.3044.0005.6120 - DMP - Task Card 2 - Scope of ReviewsInvestigation
Exhibit 3-3579 - CTH.3504.0001.0016_R - 3. Email Taskcards Pilot Process EII
Exhibit 3-3580 - CTH.3504.0001.0187_R - 5. DMP Program Reviews Overview
Exhibit 3-3581 - CTH.3044.0007.4157_R - RE- Social security debts affirmed by AAT [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege]
Exhibit 3-3582 - CTH.3504.0001.0040 - 3. EII Worflows and Detail
Exhibit 3-3583 - CTH.3504.0001.2723_R - 8. History of averaging
Exhibit 3-3587 - CTH.3004.0016.5428 - 19-110~1
Exhibit 3-3588 - CTH.0001.0001.5784 - PAYG Online Compliance Interventions 110-13090010 - 19.12.2018 1-39pm- 18.01.2019 3-52pm