Day 29 − Hearing Block 3, 1 February 2023 You are here Home Day 29 − Hearing Block 3, 1 February 2023 Day 29 Date 1 February 2023 Location Brisbane Hearing Hearing Block 3 Exhibits Exhibit 3-4621 - ATU.9999.0001.0001_R - NTG-0034 Exhibit 3-4622 - ATU.9999.0001.0048_R - The Hon Alan Tudge MP - Statement of Hon Alan Tudge MP (20 January 2023 - Replacement) [REDACTED] Exhibit 3-4623 - CTH.2009.0006.2319_R2 - MB16-000051 Minister Signed Exhibit 3-4624 - CTH.2004.0005.7122_R2 - 26022016161751-0001 Exhibit 3-4625 - ATO.001.695.6291_R - Heads Up [DLM=For-Official-Use-Only] Exhibit 3-4626 - RBD.9999.0001.0372_R - ATU.9999.0001.0018 - pages .0007 to .0008 Exhibit 3-4627 - CTH.3061.0005.3510_R - FW- Urgent [DLM=For-Official-Use-Only] Exhibit 3-4628 - CTH.3000.0012.7824 - 030316 Early Edition Top Stories Exhibit 3-4629 - CTH.3001.0017.1156_R - 2016-03-11 Minister for Human Services - Media Release - Welfare compliance measures ahead of schedule Exhibit 3-4630 - RBD.9999.0001.0374 - CTH.3001.0016.1236 - page .1248 Exhibit 3-4631 - CTH.3001.0034.8636_R2 - MS16-000226 notation Exhibit 3-4632 - CTH.3001.0034.8666_R2 - MS16-000418 Exhibit 3-4633 - RBD.9999.0001.0375 - Media Release- Strong new leadership for Taskforce Integrity (pages 0057 to 0058 of ATU.9999.0001.0018) Exhibit 3-4634 - CTH.3001.0015.8974_R - FW- PRINTED HEADS-UP- Minister's Office request for Taskforce Integrity materials today [DLM=For-Official-Use-Only] Exhibit 3-4635 - RBD.9999.0001.0373 - CTH.3001.0015.8978 - Pages .8983 to .8984 Exhibit 3-4636 - RBD.9999.0001.0371 - CTH.2000.0001.1558 - pages .1594 to .1596 and page.1606 Exhibit 3-4637 - CTH.0009.0001.0144_R - MB16-000483 MO Exhibit 3-4638 - CTH.3001.0030.3987_R - 2016-11-23 New technology helps raise $4.5 million in welfare debts a day_FINAL Exhibit 3-4639 - CTH.3001.0030.6443 - Transcript Exhibit 3-4640 - CTH.3001.0030.7077_R - FW- ---PRINTED---..... brief from DSS [DLM=For-Official-Use-Only] Exhibit 3-4641 - CTH.3001.0030.6877_R - BREAKING NEWS ALERT- Guilty until proven innocent - Centrelink gone rogue - Andrew Wilkie media call [SEC=UNCLASSIFIED] Exhibit 3-4642 - DSS.6000.0001.1608_R - MB16-000545- Dept cleared brief Exhibit 3-4643 - DSS.6000.0001.1600 - MB16-000545- Attachment A Exhibit 3-4644 - DSS.6000.0001.1611 - MB16-000545-Attchment B - Customer Contact Letter Exhibit 3-4645 - DSS.6000.0001.1591 - MB16-000545- Attachement C - Customer Contact Letter Staff Assisted Exhibit 3-4646 - DSS.6000.0001.1595 - MB16-000545- Attachement D - Reminder Letter Exhibit 3-4647 - DSS.6000.0001.1598 - MB16-000545- Attachement E - Finalisation Debt Letter Exhibit 3-4648 - CTH.3004.0002.4939_R - MB16-000533 Exhibit 3-4649 - CTH.3001.0038.4984_R - TUDGE, Alan 21 December 2016 Exhibit 3-4651 - CTH.3008.0016.3659_R - Fwd- ADDENDUM- Top Stories - Friday, 23 December 2016 [SEC=UNCLASSIFIED] Exhibit 3-4652 - CTH.3007.0027.3923_R - Fwd- BREAKING NEWS ALERT- The Guardian [SEC=UNCLASSIFIED] Exhibit 3-4653 - CTH.3001.0032.0480_R - ATODataMatchin rF.281216 Exhibit 3-4654 - SUB.0000.0001.0082_R - question-2021-07-01-8334411265-filesubquestion Exhibit 3-4655 - CTH.3000.0023.6660 - Top Stories - Tuesday 3 January 2017 Exhibit 3-4656 - CTH.3000.0023.6773 - Top Stories - Wednesday 4 January 2017 Exhibit 3-4657 - CTH.3001.0032.1486_R - FW- Averaging Income [DLM=For-Official-Use-Only] Exhibit 3-4658 - CTH.3000.0023.7200_R - Top Stories - Friday 6 January 2017 Exhibit 3-4659 - CTH.3001.0032.5592_R - FW- URGENT- Enquiry from the Australian's Rick Morton via Minister's office [DLM=For-Official-Use-Only] Exhibit 3-4660 - CTH.3001.0032.6218_R - Questions Exhibit 3-4661 - CTH.3001.0032.6581_R - Fwd- UPDATE- FINAL- OCI Talking Points [SEC=UNCLASSIFIED] Exhibit 3-4662 - CTH.3001.0032.6582 - 2017-01-07 - OCI Ministerial TPs - draft 1 Exhibit 3-4663 - CTH.3001.0032.6615_R - Fwd- Old Interim and online processes [DLM=For-Official-Use-Only] Exhibit 3-4664 - CTH.3001.0032.6216_R - Phone call from Minister Tudge Exhibit 3-4665 - CTH.3001.0032.6616 - Process Map -Old Interim and OCI Exhibit 3-4666 - CTH.3001.0032.6617 - Attachment A - Process Map Supporting Point Exhibit 3-4667 - CTH.3001.0032.6619 - Debt Recovery Process v1 Exhibit 3-4669 - CTH.3007.0027.3920_R - Fwd- MB17-000023 - Online compliance and debt letters [DLM=For-Official-Use-Only] Exhibit 3-4670 - CTH.0035.0003.0228_R - Re- MB17-000023 - Online compliance and debt letters [DLM=For-Official-Use-Only] Exhibit 3-4671 - CTH.3001.0032.7133_R - Fwd- MB17-000023 - Online compliance and debt letters [DLM=For-Official-Use-Only] Exhibit 3-4672 - CTH.3001.0032.8131_R - Questions arising from Minister meeting on OCI [DLM=For-Official-Use-Only] Exhibit 3-4673 - CTH.3001.0032.8374_R - Further request from Minister Exhibit 3-4674 - CTH.3001.0032.8926_R - Key Facts # 2 - OCI - January 2017 [DLM=For-Official-Use-Only] Exhibit 3-4675 - CTH.3001.0032.8927 - Key Facts # 2 - OCI - January 2017 Exhibit 3-4676 - CTH.3001.0033.2184_R - Information for 1pm meeting with the Minister [DLM=For-Official-Use-Only] Exhibit 3-4677 - CTH.3001.0033.2187 - Key facts - OCI - 12 January 2017 Exhibit 3-4678 - CTH.3001.0033.2109_R - OCI Key Facts - consolidated latest version - 12 January 2017 [DLM=For-Official-Use-Only] Exhibit 3-4679 - CTH.3023.0006.7525_R2 - RE- Questions arising from Minister meeting on OCI [DLM=For-Official-Use-Only] Exhibit 3-4680 - CTH.3000.0024.0863 - Guardian_Internal Centrelink records reveal flaws behind debt recovery s Exhibit 3-4681 - CTH.3004.0002.5216_R - Correspondence to Minister Tudge from CPSU Acting National Secretary 13 Exhibit 3-4682 - CTH.0009.0001.0333_R - MB17-000069 MO Exhibit 3-4683 - CTH.0009.0001.0372_R - MB17-000079 MO Exhibit 3-4684 - CTH.3001.0035.2383_R - Averaging info [DLM=For-Official-Use-Only] Exhibit 3-4685 - CTH.3051.0016.7935_R - MB17-000192 - Meeting Ms Rebekha Sharkie MP [DLM=For-Official-Use-Only] Exhibit 3-4686 - CTH.3001.0038.5710 - Transcript_Minister Tudge_RN with Fran Kelly_ 170309 Exhibit 3-4687 - CTH.3001.0040.1919_R - MB17-000192 - Meeting Ms Rebekha Sharkie MP - PDMS Exhibit 3-4688 - CTH.3043.0067.3174_R - Urgent information request [SEC=OFFICIAL-Sensitive] Exhibit 3-4689 - CTH.3043.0066.4708_R - Minister's office request- return from leave [SEC=UNCLASSIFIED] Exhibit 3-4690 - CTH.3001.0032.8335_R - FW- List of Cases from Media, MP and Min Corro updated with media cases 09 Jan 2017 [DLM=Sensitive-Legal] Exhibit 3-4691 - CTH.3001.0032.8336_R - List of Cases from Media, MP and Min Corro updated with media cases 09 Jan 2017 Exhibit 3-4692 - CTH.0035.0003.0218_R - RE- DRAFT Op Ed - Centrelink automated debt recovery system [SEC=UNCLASSIFIED] Exhibit 3-4693 - CTH.3001.0033.1063 - 2017.01.11 - Transcript - Radio National Breakfast - Interview with Minister for Human Services Alan Tudge Exhibit 3-4694 - CTH.3001.0033.1148 - 2017-01-11 Transcript_2GB_Alan Tudge Exhibit 3-4695 - CTH.3001.0033.1528 - 2017.01.11 - Transcript - Sky News News Day - Interview with Minister for Human Services Alan Tudge Exhibit 3-4696 - CTH.3023.0006.7487_R - Customer Compliance Enquiries in Service Centres [DLM=For-Official-Use-Only] Exhibit 3-4698 - CTH.3001.0033.3675_R - URGENT ADVISER INFORMATION REQUEST- OCI Case studies - Due 2pm [DLM=For-Official-Use-Only] Exhibit 3-4699 - CTH.3051.0015.6301_R - RE- Process for constit inquires - IMPORTANT [SEC=UNCLASSIFIED] Exhibit 3-4700 - CTH.3001.0034.0967_R - Re- Further context, as discussed [DLM=For-Official-Use-Only] Exhibit 3-4701 - CTH.3094.0003.0072_R - DTA work on compliance project [DLM=For-Official-Use-Only] Exhibit 3-4702 - CTH.3001.0033.0001_R - Cameo Cases in Media [DLM=Sensitive-Personal] Exhibit 3-4703 - CTH.3001.0033.0848_R - Cameo Cases Brief and Public Interest Certificate [DLM=Sensitive] Exhibit 3-4704 - CTH.3001.0033.0849_R - Brief and PIC to Minister Tudge - PIC P184001WKTDMW - 10 January 2017 Exhibit 3-4705 - CTH.3007.0004.4110_R - RE- draft note of advice re disclosure of customer info to MO [DLM=Sensitive-Legal] Exhibit 3-4706 - CTH.3007.0004.2796_R - FW- URGENT- Case study to air on ABC 7.30 tonight [DLM=Sensitive-Personal] Exhibit 3-4707 - CTH.3007.0004.2799_R - RE- URGENT- Case study to air on ABC 7.30 tonight [DLM=Sensitive-Personal] Exhibit 3-4708 - RBD.9999.0001.0370_R - ATU.9999.0001.0019 - page .0057 Exhibit 3-4709 - CTH.2002.0005.5446_R - FW- Cameo Cases in Media [DLM=For-Official-Use-Only] Exhibit 3-4712 - CTH.3051.0015.5628_2_R - 170117 - Legitimate OCI debts Case studies Exhibit 3-4713 - CTH.3007.0004.3833_R - Fwd- MB17-000055 Adviser Information Request - OCI Fact check [DLM=Sensitive] Exhibit 3-4714 - CTH.3007.0004.3835_R - ATT00001 htm Exhibit 3-4715 - CTH.3007.0004.3839_R - OCI debts Case studies 23 Jan 2017 PART A Exhibit 3-4716 - CTH.3001.0034.1975_R - INFORMATION- MS17-000076 Information Request OCI Cases [DLM=Sensitive-Personal] Exhibit 3-4717 - CTH.3007.0004.6224_R - Sufficiently anonymised [DLM=Sensitive-Personal] Exhibit 3-4718 - CTH.3007.0004.6226_R - MB17-000093 GM Signed Brief Exhibit 3-4719 - CTH.3007.0004.6228 - Att A - Largest debt case studies identified through OCI Exhibit 3-4720 - CTH.3001.0036.8735_R - URGENT- ACTION- Details for Olivia [DLM=Sensitive] Exhibit 3-4721 - CTH.3796.0001.0001_R - FW- Re Letter for Ms Jennifer Miller - MC17-005127 - Minister has requested brief and redraft [DLM=Sensitive] Exhibit 3-4722 - CTH.3009.0008.0589_R - MB17-000300 Letter at the end of the brief was signed by the Minister Exhibit 3-4723 - CTH.3001.0048.8449_R - RE- URG - MO request - Extremely sensitive- a DHS recipient took their own life, allegedly in response to an Employment Income Confirmation Letter [DLM=Sensitive] Exhibit 3-4724 - CTH.3001.0049.0924_R - RE- Phone Call outcome for sensitive case [DLM=Sensitive-Personal] Exhibit 3-4725 - CTH.3004.0005.4685_R - Detailed History of sensitive case [DLM=Sensitive-Personal] Exhibit 3-4726 - CTH.3001.0033.5094_R - OCI process refinements Jan 2017 version 2 (002) [DLM=For-Official-Use-Only] Exhibit 3-4727 - CTH.3001.0034.2793_R - The list [DLM=For-Official-Use-Only] Exhibit 3-4728 - CTH.3001.0034.2794 - OCI process refinements Jan 2017 version 4 Exhibit 3-4729 - CTH.3001.0034.3725_R - reprint this for the minister please [DLM=For-Official-Use-Only] Exhibit 3-4730 - CTH.3001.0034.3726 - OCI process refinements Jan 2017 version 4 Exhibit 3-4731 - CTH.0009.0001.0278_R - MB17-000043 MO Exhibit 3-4732 - CTH.3005.0004.6431_R - 20170118L Minister Tudge Exhibit 3-4733 - CTH.3108.0003.8749_R - Dr Goldie letter Exhibit 3-4734 - CTH.3001.0045.6164_R - 20170529L Minister Tudge Centrelink recommendations Exhibit 3-4735 - CTH.3005.0006.1617_R - MB17-000572 Ag Dep Sec signed brief with attachments for progression to the Minister Exhibit 3-4736 - CTH.3004.0002.5438_R - Please call to discuss Exhibit 3-4737 - CTH.3004.0002.5439 - Whistleblower Document Plain English Summary Exhibit 3-4738 - CTH.3001.0033.6790 - compliance officer letter Exhibit 3-4739 - CTH.3018.0131.6081_R - img-119163115-0001 Exhibit 3-4740 - CTH.3043.0173.9782 - calculating of income for income support payments Exhibit 3-4741 - CTH.3051.0017.4967_R - MS17-000288 - External Collection Agency Fee Arrangements [DLM=For-Official-Use-Only] Exhibit 3-4742 - CTH.3051.0017.4968_R - MS17-000288 External Collection Agency Fee Arrangements Exhibit 3-4743 - CTH.3005.0006.0069_R - MS17-000341 Returned from the MO as overtaken by events and dated 4 August 2017 Exhibit 3-4744 - CTH.3044.0003.7539 - 4.3 Ombudsman Report-Centrelinks automated debt raising and recovery system April 2017 Exhibit 3-4745 - CTH.0009.0001.2090_R - MS17-000528 MSB Exhibit 3-4746 - CTH.3504.0001.3450_R - 39. Deep dive on compliance implementation occuring in July 2017 Exhibit 3-4747 - CTH.3058.0024.3346 - Risks re Ministerial Changes scheduled 10Feb2017 v1.0 Exhibit 3-4748 - CTH.3005.0002.8084_R - MB17-000083 signed by the Minister Exhibit 3-4749 - CTH.3005.0003.7891_R - MS17-000266 Minister signed brief Exhibit 3-4750 - CTH.3005.0003.7472_R - MB17-000252 - Minister signed brief Exhibit 3-4751 - CTH.3005.0004.0143_R - MS17-000277- Minister signed brief Exhibit 3-4752 - CTH.3005.0004.1428_R - MS17-000262- Minister signed Brief Exhibit 3-4753 - CTH.0009.0001.2043_R - MS17-000506 MSB Exhibit 3-4754 - CTH.0009.0001.1995_R - MS17-000504 MSB Exhibit 3-4755 - RBD.9999.0001.0334_R - 2017 06 21 Robodebt And Denial The Protocols Of Centrelink (Ben Eltham New Matilda) Exhibit 3-4756 - CTH.3001.0047.0854_R - MB17-000361 Minister signed and noted brief on 6 June 2017 Exhibit 3-4757 - CTH.3004.0002.6305_R - Re- FYI OCI Daily briefing - Requested briefing [DLM=For-Official-Use-Only] Exhibit 3-4758 - CTH.3004.0002.6974_R - RE- Data 61 feedback on selection methodologies [SEC=UNCLASSIFIED] Exhibit 3-4759 - CTH.3001.0051.1320 - OCI 27-01-17 V4.03 20170210(V2) Exhibit 3-4760 - CTH.3051.0016.4464_R - Data61 [DLM=For-Official-Use-Only] Exhibit 3-4761 - CTH.3001.0037.5724_R - CLEARANCE- Action item from Minister - Secretary meeting [DLM=For-Official-Use-Only] Exhibit 3-4762 - CTH.3004.0003.4471_R - FW- Data61 Observations [DLM=Sensitive] Exhibit 3-4763 - CTH.3004.0003.5015_R - Draft Data61 pack. [DLM=For-Official-Use-Only] Exhibit 3-4764 - CTH.3004.0003.5016_R - DRAFT EIC Selection Approach Exhibit 3-4765 - CTH.3004.0003.5326_R - FW- Minister meeting [DLM=For-Official-Use-Only] Exhibit 3-4766 - CTH.3005.0003.8299_R - RE- Minister meeting [DLM=For-Official-Use-Only] Exhibit 3-4767 - CTH.3000.0031.0170_R - RE- Data61 - Workplan for Modelling compliance debt [SEC=UNCLASSIFIED] Exhibit 3-4768 - CTH.3000.0031.0171 - 05062017_Overview of PwC, Data61 and Capgemini Exhibit 3-4769 - PWC.1007.0016.0005_R - Fwd- Business process improvement [SEC=UNCLASSIFIED] Exhibit 3-4770 - PWC.1007.0015.0001 - 170217 Meeting 1 Notes - Project Kick Off Meeting, Kristen Foster and Jason McNamara Exhibit 3-4771 - PWC.1007.0015.0007 - 170310 Meeting 22 Notes - Project Sponsor Update Meeting, Jason McNamara Exhibit 3-4772 - PWC.1007.1003.5330_R - Re- Robo Debt - executive slide deck Exhibit 3-4773 - PWC.1007.1003.5348 - 170509 Presentation on Implementation Strategy - DRAFT - v1.41 Exhibit 3-4774 - PWC.1007.1003.5089_R - For review- DHS Implementation Strategy Exhibit 3-4775 - PWC.1007.1003.5090_R - 170530 DHS Integrity Modernisation Implementation Strategy - DRAFT - v1.0 Exhibit 3-4776 - PWC.1007.1004.2406_R - DHS Productivity Portfolio project Exhibit 3-4777 - PWC.1007.1003.5890_R - Re- Amendment to PWC (Phase 2) contract - Integrity Modernisation support [SEC=UNCLASSIFIED] Exhibit 3-4778 - PWC.1007.1001.1842_R - FW- Amendment to PWC (Phase 2) contract - Integrity Modernisation support [SEC=UNCLASSIFIED] Exhibit 3-4779 - CTH.3001.0033.4062_R - FW- Additional Information on Compliance and Debts [DLM=For-Official-Use-Only] Exhibit 3-4780 - CTH.3001.0033.4063 - PMC Brief Jan 17 Attachment A final Exhibit 3-4781 - CTH.3001.0033.4074 - Attachment B.1 Current and Announced Compliance and Debt Measures Exhibit 3-4782 - CTH.3001.0033.4073 - Attachment B.2 Roadmap for Compliance Measures Exhibit 3-4783 - CTH.3001.0033.4075 - Attachment B.3 Roadmap for Debt Measures Exhibit 3-4784 - CTH.4700.0001.2311_R2 - MS17-000141 and MB17-000156 - Minister signed brief Exhibit 3-4785 - CTH.3061.0007.2125_R - FW-Urgent Adviser Information Request-Escalation Advice-Letters issue- some interest charge and tax garnishee letters on hold were incorrectly issued on 6 Jan 2017-due 2pm Exhibit 3-4786 - CTH.3001.0034.2613_R - Request for DHS legal advice to be included in the response to the DSS request for a briefing for Minister Porter re the tax garnishee letters sent in error [SEC=UNCLASSIFIED] Exhibit 3-4787 - CTH.3001.0034.2624_R - MB17-000052 Dep Sec Cleared Exhibit 3-4788 - CTH.3001.0034.2631_R - PRINTED..... fW- Legal Analysis - 66 cases [DLM=Sensitive-Legal] Exhibit 3-4789 - CTH.3001.0034.2905_R - RE- Request for DHS legal advice to be included in the response to the DSS request for a briefing for Minister Porter re the tax garnishee letters sent in error Exhibit 3-4790 - DSS.5087.0001.1834_R2 - MS17-000073 signed submission Exhibit 3-4791 - CTH.0009.0001.1939_R - MS17-000348 MSB Exhibit 3-4792 - CTH.3043.0043.7608_R - MB17-000146 MSB Exhibit 3-4793 - CTH.3813.0001.0526_R - MS17-000290 Minister signed brief Exhibit 3-4794 - CTH.3005.0004.1433_R - MS17-000392- Ministers Office Package Exhibit 3-4795 - CTH.3005.0006.0326_R - MB17-000464 Dep Sec cleared brief Exhibit 3-4796 - CTH.3004.0006.6281_R - MB17-000610 Ag Dep Sec cleared brief Exhibit 3-4797 - CTH.3004.0006.6282 - MB17-000610 Attachment A - August Debt - Compliance Report Exhibit 3-4798 - CTH.3004.0007.6139_R - MB17-000785 Exhibit 3-4799 - CTH.3004.0007.6140 - MB17-000785 Attachment A Exhibit 3-4800 - CTH.3005.0006.0826_R - MB17-000553 GM signed brief with attachment for progression to the Minister Exhibit 3-4801 - CTH.0009.0001.2661_R - MS17-000740 MSB Exhibit 3-4802 - CTH.0009.0001.0829_R - MB17-000635 MSB Exhibit 3-4803 - CTH.0009.0001.2688_R - MS17-000826 MSB Exhibit 3-4804 - CTH.3005.0007.0397_R - MB17-000617 Minister signed and annotated brief on 19 September 2017 Exhibit 3-4805 - CTH.3004.0006.4646_R - RE- For approval - forward initiations schedule [DLM=For-Official-Use-Only] Exhibit 3-4806 - CTH.9999.0001.0060 - [Final] Services Australia - Response to NTG-0103 Exhibit 3-4807 - CTH.3018.0124.2590_R - FW- documentation [SEC=OFFICIAL] Exhibit 3-4808 - CTH.3018.0124.2592 - Clarification for Waived, Permanent and Temporary Write-off Debts Exhibit 3-4809 - CTH.3018.0124.2595 - 1. How to locate the Review Activity within the Integrated Review System V1.10 Exhibit 3-4810 - CTH.3018.0124.2597_R - 2. Check assessment method V1.10 Exhibit 3-4811 - CTH.3018.0124.2609 - 3. Commence the IRS Review and add Keyword V1.10 Exhibit 3-4812 - CTH.3018.0124.2614 - 4. Quality Assurance Check for keywords A and C V1.10 Exhibit 3-4813 - CTH.3018.0124.2620 - 5. QOL Check of Freeze on CRNs with Keyword S or P V1.10 Exhibit 3-4814 - CTH.3018.0124.2627 - 6. Applying freeze on Online Compliance Debts - Income Averaging Strategy V1.10 Exhibit 3-4815 - CTH.3018.0124.2632 - 7. Proficient CO Process V1.10 Exhibit 3-4816 - CTH.3018.0124.2638 - 1. PAYG Manual - How to locate the Review Activity within the Integrated Review System v1.1 Exhibit 3-4817 - CTH.3018.0124.2641_R - 2. PAYG Manual - Check assessment method v1.1 Exhibit 3-4818 - CTH.3018.0124.2651 - 3. PAYG Manual - Commence the IRS Review and add Keyword v1.1 Exhibit 3-4819 - CTH.3018.0124.2656 - 4. PAYG Manual - QDO check for keywords A, C & Z v1.1 Exhibit 3-4820 - CTH.3018.0124.2662 - 5. PAYG Manual - QOL Check of Freeze on CRNs with Keyword S or P v1.1 Exhibit 3-4821 - CTH.3018.0124.2668 - 6. PAYG Manual - Applying freeze on earned income Compliance Debts v1.1 Exhibit 3-4822 - CTH.3018.0124.2673 - 7. PAYG Manual - Proficient Compliance Officer v1.1 Exhibit 3-4823 - CTH.3018.0124.2679_R - Unlinked PAYG Debts - Check assessment method v1.0 Exhibit 3-4824 - CTH.3748.0001.0007 - 04.01.2017 - Transcript - ABC News 24 - Kumi Taguchi