Day 44 − Hearing Block 4, 8 March 2023

Day
44
Date
Location
Brisbane
Hearing
Hearing Block 4

Exhibits

Exhibit 4-7075 - RBD.9999.0001.0451_R - Use of data and automation in the Robodebt Scheme Final Report_20230303 (1)
Exhibit 4-7075A - RBD.9999.0001.0500_R - Letter of engagement to Dr Elea Wurth (Deloitte) 03022023
Exhibit 4-7075B - RBD.9999.0001.0501_R - Letter to Dr Elea Wurth (Deloitte) 22022023
Exhibit 4-7076 - CTH.9999.0001.0135 - Services Australia - Response to NTG-0201_27022023 (Q2 Response)
Exhibit 4-7077 - CTH.3000.0001.6181_R - BI Customer Extract 2014 [SEC=UNCLASSIFIED]
Exhibit 4-7078 - CTH.9999.0001.0136 - NTP-0104 Services Australia Response 24 January 2023
Exhibit 4-7079 - CTH.3000.0001.6182 - ATO Extract File Layout
Exhibit 4-7080 - ATO.9999.0001.0007_R - 20230126 NTG-0179 ATO proper officer Fawaduddin Abro(46967557.1)
Exhibit 4-7081 - CTH.3018.0012.2282_R - Business Integrity Intelligence Store - Identity Matching Specification v1.8
Exhibit 4-7082 - CTH.0012.0001.0133_R - External Data - PAYG Data Matching
Exhibit 4-7083;Exhibit 1-1131 - CTH.3000.0025.2257_R - PAYG Matched Event Rule Group
Exhibit 4-7084 - CTH.3072.0014.4606_R - Agenda Item 6.4 - UPA Board paper - V3
Exhibit 4-7085 - CTH.3008.0022.5172_R - Data Driven Completions Employment Income [DLM=For-Official-Use-Only]
Exhibit 4-7086 - CTH.3833.0002.1012_R - Fraud Management - PAYG Risk Assessment Detection Strategy v4.0 (WAPR VD)
Exhibit 4-7087 - CTH.3715.0002.0872_R - WCEM-EIM-User-Specification v1 0
Exhibit 4-7088 - CTH.3708.0001.5838_R - 11003110-December-2012
Exhibit 4-7089 - CTH.3002.0009.4465 - PAYG CT Manual Compliance Intervention v03
Exhibit 4-7090 - CTH.3508.0003.4361_R - System Requirements Specification v1.0_Updated
Exhibit 4-7091 - CTH.3500.0008.2498 - 1.0_Unable to access payslips or bank statements pilot version_17072017
Exhibit 4-7092 - CTH.3091.0094.4378_R - System Requirements Specification v1.2
Exhibit 4-7093 - CTH.3023.0002.4971_R - PAYG transition to HANA Detailed Requirements Document - Signed by All
Exhibit 4-7094 - CTH.3008.0017.0497 - DHS Enterprise Information Management - v1.0 Final
Exhibit 4-7095 - ATO.005.308.0013 - PAYG Footers
Exhibit 4-7096 - CTH.3833.0001.8735_R - Fraud Management - PAYG Risk Assessment Detection Strategy v3.0
Exhibit 4-7097 - RBD.9999.0001.0476 - 1A. Population Identification Process Map - Pre Robodebt to OCI_20230303
Exhibit 4-7098 - RBD.9999.0001.0477 - 1B. Population Identification Process Map - EIC and CUPI_20230303
Exhibit 4-7099 - RBD.9999.0001.0478 - 2A. Identity Matching Process Map - Pre Robodebt to PAYG Manual_20230303
Exhibit 4-7100 - CTH.3000.0025.1704_R - Business Integrity Intelligence Store - PAYG Data Ingest Specification v0.6 clean
Exhibit 4-7101 - RBD.9999.0001.0479 - 2B. Identity Matching Process Map - OCI and EIC_20230303
Exhibit 4-7102 - RBD.9999.0001.0480 - 2C. Identity Matching Process Map - CUPI_20230303
Exhibit 4-7103 - RBD.9999.0001.0481 - 3A. Income Matching Process Map - Pre Robodebt_20230303
Exhibit 4-7104 - CTH.3708.0001.1384 - 11003110-August-2010
Exhibit 4-7105 - RBD.9999.0001.0482 - 3B. Income Matching Process Map - OCI_20230303
Exhibit 4-7106 - CTH.3833.0001.5247_R - Fraud Management - PAYG Risk Assessment Detection Strategy v1.1
Exhibit 4-7107 - RBD.9999.0001.0483 - 3C. Income Matching Process Map - EIC and CUPI_20230303
Exhibit 4-7108 - RBD.9999.0001.0484 - 3D. Income Matching Process Map - PAYG Manual_20230303
Exhibit 4-7109 - RBD.9999.0001.0485 - 4A. Debt Calculation and Notification Process Map - Pre Robodebt_20230303
Exhibit 4-7110 - RBD.9999.0001.0486 - 4B. Debt Calculation and Notification Process Map - OCI_20230303
Exhibit 4-7111 - CTH.3715.0001.7665 - PAYG-WRICEF-03 - Notification - Customer Advice v0.1_CST
Exhibit 4-7112 - CTH.3715.0002.2827 - PAYG-WRICEF-17 - ZIRV - Complete Review v0.2
Exhibit 4-7113 - CTH.3715.0001.7425 - PAYG-WRICEF-13 - RFC - WCEM - Submit Review V0.3_CST - Payslip F u
Exhibit 4-7114 - CTH.3715.0002.0726_R - DMR67972 Employment Income Matching_ISIS Applications Support_user speci
Exhibit 4-7115 - CTH.3715.0002.2199_R - DMR67972 PAYG EIM text specification v0 6 (Business SRO sign off)
Exhibit 4-7116 - RBD.9999.0001.0487 - 4C. Debt Calculation and Notification Process Map - EIC and CUPI_20230303
Exhibit 4-7117 - CTH.3500.0003.5300 - 118 - 110-13090010 as at 20082019 - 21082019
Exhibit 4-7118 - RBD.9999.0001.0475 - 4D. Debt Calculation and Notification Process Map - PAYG_Manual_20230303
Exhibit 4-7119 - CTH.1000.0008.9221_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 6 [DLM=Sensitive]
Exhibit 4-7120 - CTH.1000.0008.9222_R - Final Response - Recommendation 6
Exhibit 4-7121 - CTH.1000.0008.9233_R - Attachment A - Recommendation 6(a)
Exhibit 4-7122 - CTH.1000.0008.9225_R - Attachment B - Recommendation 6(b)
Exhibit 4-7123 - CTH.1000.0008.9227 - Attachment C - Case Selection Filters (PAYG)
Exhibit 4-7124 - LMA.9999.0001.0007_R - 2023 02 15 - NTG-0006 (Macleod)
Exhibit 4-7125 - LMA.9999.0001.0011_R - 20230228 - NTG-0006 MacLeod First Statement with Annexure and Document IDs (AGS review) (Redaction Applied)
Exhibit 4-7126 - LMA.9999.0001.0009_R - 2023.02.20 - NTG-0216
Exhibit 4-7127 - LMA.9999.0001.0012_R - 20230223 - NTG-0216 - Signed Statement of Louise Macleod (47255634.1)
Exhibit 4-7128 - MMA.9999.0001.0002_R - 2023 02 15 - NTG-0202 (Manthorpe)
Exhibit 4-7129 - MMA.9999.0001.0001_R - 20230227 NTG-0202 - Statement of Michael Manthorpe dated 27 Febraury 2023(47265784.1)
Exhibit 4-7130 - RGL.9999.0001.0001_R - 2023 02 15 - NTG-0204 (Glenn)
Exhibit 4-7131 - RGL.9999.0001.0003_R - 20230222 NTG-0204 - Signed statement of Richard Glenn (Amended)(47241269.1)
Exhibit 4-7132 - IAN.9999.0001.0001_R - 2023 02 15 - NTG-0203 (Anderson)
Exhibit 4-7133 - IAN.9999.0001.0002_R - 20230222 _ NTG-0203 - Signed statement of Iain Anderson(47221401.1)
Exhibit 4-7134 - LMA.1000.0001.0493_R - RE- FOR APPROVAL- statement from Colin on Centrelink data matching [SEC=UNCLASSIFIED]
Exhibit 4-7135 - LMA.1000.0001.0516_R - Legal Advice - Proposed digital intervention process [DLM=Sensitive-Legal]
Exhibit 4-7136 - LMA.1000.0001.3491_R - Legal Advice - Proposed digital intervention process [DLM=Sensitive-Legal]
Exhibit 4-7137 - LMA.1000.0001.3495_R - Lex 17990 - Online mandating - data matching etc - advice
Exhibit 4-7138 - LMA.1000.0001.1257_R - RE- FOR CLEARANCE- Draft response to media inquiry re Wilkie complaint [SEC=UNCLASSIFIED]
Exhibit 4-7139 - LMA.1000.0001.1261_R - Questions concerning Online Compliance Platform - IOI-2012-500003 debt recovery [DLM=For-Official-Use-Only]
Exhibit 4-7140 - LMA.1000.0001.2561_R - RESPONSE- Ombudsman Issue of Interest - Online Compliance Platform [DLM=Sensitive]
Exhibit 4-7141 - LMA.1000.0001.2498_R - RE- S8 questions to DHS re online compliance platform and debt recovery [SEC=UNCLASSIFIED]
Exhibit 4-7142 - LMA.1000.0001.2426 - Project Management Framework - Policy copy
Exhibit 4-7143 - LMA.1000.0001.1240 - Minute to Ombudsman - meeting with DHS copy
Exhibit 4-7144 - LMA.1000.0001.0378 - AGENDA - INTERNAL copy
Exhibit 4-7145 - LMA.1000.0001.1968_R - Signed minute by Ombudsman - publication and media release copy
Exhibit 4-7146 - LMA.1000.0001.1702_R - FW- FOR INFORMATION- Online Compliance Intervention Meeting 3 February 2017 - Action Item 10 response [DLM=Sensitive]
Exhibit 4-7147 - LMA.1000.0001.2996_R - Report - Centrelink's automated debt raising and recovery system - April 2017 copy
Exhibit 4-7148 - LMA.1000.0001.3109_R - Commonwealth Ombudsman own motion investigation notice [SEC=UNCLASSIFIED]
Exhibit 4-7149 - LMA.1000.0001.3192 - Meeting with DHS User Experience Group 24 Jan
Exhibit 4-7150 - LMA.1000.0001.3193_R - Commonwealth Ombudsman own motion investigation notice [SEC=UNCLASSIFIED]
Exhibit 4-7151 - LMA.1000.0001.0074 - MINUTES - 26 October 2016 copy
Exhibit 4-7152 - LMA.1000.0001.1012_R - RE- FOR INFORMATION- Online Compliance Intervention Meeting 3 February 2017 - Action Item 11 response [DLM=Sensitive]
Exhibit 4-7153 - LMA.1000.0001.1096 - Minute to Ombudsman - AIAL paper proposal copy
Exhibit 4-7154 - LMA.1000.0001.1970 - Notes from meeting with OAIC re DHS data matching copy
Exhibit 4-7155 - LMA.1000.0001.2262 - OCP DAY 1
Exhibit 4-7156 - LMA.1000.0001.0257_R - Draft report--Track changes version for DHS-Centrelink's automated debt raising and recovery-provided 23 March 2017
Exhibit 4-7157 - LMA.1000.0001.1238_R - look at this [SEC=UNCLASSIFIED]
Exhibit 4-7158 - LMA.1000.0001.1111 - Commonwealth Ombudsman AIAL presentation July 2017 copy
Exhibit 4-7159 - LMA.1000.0001.1972_R - FW- Further s 8 questions under IOI-2016-400007 [SEC=UNCLASSIFIED]
Exhibit 4-7160 - LMA.1000.0001.2179 - Analyse Incoming Agency Response 8.8.16
Exhibit 4-7161 - LMA.1000.0001.2209_R - 0.1 DRD part 1
Exhibit 4-7162 - LMA.1000.0001.2818_R - FOR INFORMATION - Commonwealth Ombudsman Complaint Update - The Hon. Andrew Wilkie MP - Our reference- 2018-504855 [SEC=UNCLASSIFIED]
Exhibit 4-7163 - LMA.1000.0001.2830_R - 20170320 - DHS providing Tracked Changes to draft Own Motion report 20 March 2017 (003) copy
Exhibit 4-7164 - LMA.1000.0001.0477_R - RE- Request for Extension - Online Compliance Investigations [SEC=UNCLASSIFIED]
Exhibit 4-7165 - LMA.1000.0001.0380 - Minute to Ombudsman DHS online compliance platform OM copy
Exhibit 4-7166 - LMA.1000.0001.2190 - OCP Observations day 2
Exhibit 4-7167 - LMA.1000.0001.2197_R - Complaint Closure - [REDACTED] - 2018-101425 [SEC=UNCLASSIFIED]
Exhibit 4-7168 - LMA.1000.0001.2267_R - FW- Section 8 Questions under IOIs 2016-400007 and 2016-600004 [SEC=UNCLASSIFIED]
Exhibit 4-7169 - LMA.1000.0001.3191_R - Update- date typo in letter dated 19 October 2018 [SEC=UNCLASSIFIED]
Exhibit 4-7170 - LMA.1000.0001.0084_R - Outline of OCI Own Motion investigation report (A444638) [SEC=UNCLASSIFIED]
Exhibit 4-7171 - LMA.1000.0001.0476_R - FOR INFORMATION - Commonwealth Ombudsman complaint update - The Hon Andrew Wilkie - our reference 2018-504855 [SEC=UNCLASSIFIED]
Exhibit 4-7172 - LMA.1000.0001.0484_R - Outline of OCI Own Motion investigation report (A444638) [SEC=UNCLASSIFIED]
Exhibit 4-7173 - LMA.1000.0001.0081_R - FW- Request for information-documents [SEC=UNCLASSIFIED]
Exhibit 4-7174 - LMA.1000.0001.0479_R - RE- Online compliance investigation - section 8 questions [SEC=UNCLASSIFIED]
Exhibit 4-7175 - LMA.1000.0001.3237_R - Draft 12(4) letter to DHS re OCI lawfulness copy
Exhibit 4-7176 - LMA.1000.0001.1105_R - Digital readiness articles [SEC=UNCLASSIFIED]
Exhibit 4-7177 - LMA.1000.0001.1004 - DRAFT 2017 - August - Minute to Ombudsman- OCI s 12(4) letter copy
Exhibit 4-7178 - LMA.1000.0001.1679 - DHS comments on Outline of OCI Own Motion investigation report-3 February 2017 copy
Exhibit 4-7179 - LMA.1000.0001.1103 - Notes from meeting with IGOT 12 Jan 2017 copy
Exhibit 4-7180 - LMA.1000.0001.2298_R - Request for meeting and-or documents [SEC=UNCLASSIFIED]
Exhibit 4-7181 - LMA.1000.0001.2084 - Notes from 6 January 2017 meeting with DHS on Online Compliance Platform copy
Exhibit 4-7182 - LMA.1000.0001.2087 - Regarding the legal advice DHS sent us..... [SEC=UNCLASSIFIED]
Exhibit 4-7183 - LMA.1000.0001.1848_R - 0.6 Minister Brief - cabinet doc
Exhibit 4-7184 - LMA.1000.0001.1909_R - RE- Request for meeting and-or documents [SEC=UNCLASSIFIED]
Exhibit 4-7185 - LMA.1000.0001.1234_R - RE- DSS - Legal advice [SEC=UNCLASSIFIED]
Exhibit 4-7186 - LMA.1000.0001.1833 - 10 January 2017_ Centrelink complaints _ Commonwealth Ombudsman html
Exhibit 4-7187 - LMA.1000.0001.3275_R - FW- Fwd- Potential comments in media form Hon Andrew Wilkie [DLM=Sensitive]
Exhibit 4-7188 - LMA.1000.0001.0080_R - Centrelink data matching discussion [SEC=UNCLASSIFIED]
Exhibit 4-7189 - LMA.1000.0001.0422_R - RE- Draft Report Markups [DLM=For-Official-Use-Only]
Exhibit 4-7190 - LMA.1000.0001.3501_R - FW- Request for information-documents [SEC=UNCLASSIFIED]
Exhibit 4-7191 - LMA.1000.0001.3504 - Combined 2014 and 2017 advice
Exhibit 4-7192 - LMA.1000.0001.1020_R - RE- DHS-CLINK online compliance investigations [SEC=UNCLASSIFIED]
Exhibit 4-7193 - LMA.1000.0001.2929 - OCP DAY 2
Exhibit 4-7194 - LMA.1000.0001.3466 - OCI Appendix A-F copy
Exhibit 4-7195 - CTH.3023.0021.0229 - Final Minutes
Exhibit 4-7196 - LMA.1000.0001.0020_R - Ombudsman draft report - opportunity to comment [SEC=UNCLASSIFIED]
Exhibit 4-7197 - LMA.1000.0001.0036_R - 20170310 - s 8(5) letter to DSS (A480911)
Exhibit 4-7198 - LMA.1000.0001.0816 - OCP Initial comments copy
Exhibit 4-7199 - LMA.1000.0001.0821_R - Ombudsman draft report - opportunity to comment [SEC=UNCLASSIFIED]
Exhibit 4-7200 - LMA.1000.0001.0916_R - 20170310 - s 8(5) letter to DHS (A480912)
Exhibit 4-7201 - LMA.1000.0001.0400_R - 0.4 Employment Income Matching Risk Management Plan copy
Exhibit 4-7202 - LMA.1000.0001.2819 - OM guidance copy
Exhibit 4-7203 - LMA.1000.0001.2824_R - Self executing provisions [SEC=UNCLASSIFIED]
Exhibit 4-7204 - LMA.1000.0001.0090 - 0.1 DRD part 2
Exhibit 4-7205 - LMA.1000.0001.0109_R - updated draft own motion report [SEC=UNCLASSIFIED]
Exhibit 4-7206 - LMA.1000.0001.0254_R - RE- OCI Report Discussion [SEC=UNCLASSIFIED]
Exhibit 4-7207 - LMA.1000.0001.2010_R - Agenda Item 5 - Customer Compliance copy
Exhibit 4-7208 - LMA.1000.0001.2030_R - Appendix A and B [SEC=UNCLASSIFIED]
Exhibit 4-7209 - LMA.1000.0001.0151_R - Request for information-documents [SEC=UNCLASSIFIED]
Exhibit 4-7210 - LMA.1000.0001.0206_R - Draft own motion report - DHS-Centrelink's automated debt raising and recovery [DLM=For-Official-Use-Only]
Exhibit 4-7211 - LMA.1000.0001.1122_R - FW- Fwd- Potential comments in media form Hon Andrew Wilkie [DLM=Sensitive]
Exhibit 4-7212 - LMA.1000.0001.1127_R - Draft report -DHS-Centrelink's automated debt raising and recovery-28 March 2017 (A485676) [SEC=UNCLASSIFIED]
Exhibit 4-7213 - LMA.1000.0001.3116_R - FW- Raising Debts - Decision Making process - Third Party Information [DLM=Sensitive-Legal]
Exhibit 4-7214 - LMA.1000.0001.3155_R - FW- Draft own motion report - DHS-Centrelink's automated debt raising and recovery [DLM=For-Official-Use-Only]
Exhibit 4-7215 - LMA.1000.0001.1414_R - Draft report -DHS-Centrelink's automated debt raising and recovery [DLM=For-Official-Use-Only]
Exhibit 4-7216 - LMA.1000.0001.1416_R - Letter to the Ombudsman - OCI Report - 5 April 2017
Exhibit 4-7217 - LMA.1000.0001.2055_R - FW- OCI [SEC=UNCLASSIFIED]
Exhibit 4-7218 - LMA.1000.0001.2073_R - Updated DSS Response to Ombudsmans Report on DHS OCI System [DLM=For-Official-Use-Only]
Exhibit 4-7219 - LMA.1000.0001.2074_R - Updated DSS Response to Ombudsmans Report on DHS OCI System
Exhibit 4-7220 - LMA.1000.0001.0591_R - Wilkie complaint [SEC=UNCLASSIFIED]
Exhibit 4-7221 - LMA.1000.0001.0592_R - Commonwealth Ombudsman own motion investigation - Final report [DLM=For-Official-Use-Only]
Exhibit 4-7222 - LMA.1000.0001.1293_R - FW- For info - DHS media response - Guardian Australia (Paul Karp) [SEC=UNCLASSIFIED]
Exhibit 4-7223 - LMA.1000.0001.1299_R - Commonwealth Ombudsman own motion investigation - Final report [DLM=For-Official-Use-Only]
Exhibit 4-7224 - LMA.1000.0001.1464_R - OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7225 - LMA.1000.0001.1562_R - Commonwealth Ombudsman own motion investigation - Final report [DLM=For-Official-Use-Only]
Exhibit 4-7226 - LMA.1000.0001.1705_R - RE- Media interview [SEC=UNCLASSIFIED]
Exhibit 4-7227 - LMA.1000.0001.1712_R - Commonwealth Ombudsman own motion investigation - Final Report [DLM=For-Official-Use-Only]
Exhibit 4-7228 - LMA.1000.0001.1947 - AIAL OCI Speech and Paper copy
Exhibit 4-7229 - LMA.1000.0001.2975 - OCI Appendix A-F copy
Exhibit 4-7230 - LMA.1000.0001.3188 - OCP relevant legislative provisions copy
Exhibit 4-7231 - LMA.1000.0001.2090 - Centrelink [SEC=UNCLASSIFIED]
Exhibit 4-7232 - LMA.1000.0001.2148_R - AIAL Law Conference 2017
Exhibit 4-7233 - LMA.1000.0001.1106 - Amies report drafting notes copy
Exhibit 4-7234 - LMA.1000.0001.1917_R - FW- OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7235 - LMA.1000.0001.0921 - automated Assistance in Administrative Decision Making Better Practice Guide 2007 copy
Exhibit 4-7236 - LMA.1000.0001.2411_R - Case study summaries copy
Exhibit 4-7237 - LMA.1000.0001.0918 - Automated Decision Making-list of questions copy
Exhibit 4-7238 - LMA.1000.0001.1281_R - FW- CLINK issues [DLM=For-Official-Use-Only]
Exhibit 4-7239 - LMA.1000.0001.3463_R - FW- For info - DHS media response - Guardian Australia (Paul Karp) [SEC=UNCLASSIFIED]
Exhibit 4-7240 - LMA.1000.0001.3487_R - OCI - follow up advice [SEC=UNCLASSIFIED]
Exhibit 4-7241 - LMA.1000.0001.3488 - 3 Summary of OCI team views on legality and reasons not included in report
Exhibit 4-7242 - LMA.1000.0001.3490 - 4 Analysis of Professor Carney article
Exhibit 4-7243 - LMA.1000.0001.3507_R - FW- Raising Debts - Decision Making process - Third Party Information [DLM=Sensitive-Legal]
Exhibit 4-7244 - LMA.1000.0001.3510 - 1c DHS advice
Exhibit 4-7245 - LMA.1000.0001.3422_R - FW- OCI [SEC=UNCLASSIFIED]
Exhibit 4-7246 - LMA.1000.0001.3518_R - FW- OCI [SEC=UNCLASSIFIED]
Exhibit 4-7247 - LMA.1000.0001.2053_R - FW- Phone call with Jonathan Hutson - Tuesday 4.30pm [SEC=UNCLASSIFIED]
Exhibit 4-7248 - LMA.1000.0001.3436_R - FW- OCI [SEC=UNCLASSIFIED]
Exhibit 4-7249 - LMA.1000.0001.2553_R - FW- VIP Correspondence from Andrew Wilkie, MP [SEC=UNCLASSIFIED]
Exhibit 4-7250 - LMA.1000.0001.3538 - Agenda Item 4b iii - SPB Paper - OCI June 2018 copy
Exhibit 4-7251 - LMA.1000.0001.3526_R - RE- OCI [DLM=Sensitive-Legal]
Exhibit 4-7252 - LMA.1000.0001.3233_R - Centrelink complaint - our reference 2018-504855 [SEC=UNCLASSIFIED]
Exhibit 4-7253 - LMA.1000.0001.1245_R - RE- Further s 8 questions under IOI-2016-400007 [SEC=UNCLASSIFIED]
Exhibit 4-7254 - LMA.1000.0001.2504 - 2 - Minutes FINAL copy
Exhibit 4-7255 - LMA.1000.0001.2549_R - Complaint 2018-504855 - Un-redacted letter and further questions [SEC=UNCLASSIFIED]
Exhibit 4-7256 - LMA.1000.0001.2607 - Work Practices Manual - Updated December 2017 - Legal Team copy
Exhibit 4-7257 - LMA.1000.0001.0475 - AIAL OCI Issues paper copy
Exhibit 4-7258 - LMA.1000.0001.2176_R - FW- [REDACTED] contact details [SEC=UNCLASSIFIED]
Exhibit 4-7259 - LMA.1000.0001.1989 - Richard's notes copy
Exhibit 4-7260 - LMA.1000.0001.1991_R - Signed Wilkie minute [SEC=UNCLASSIFIED]
Exhibit 4-7261 - LMA.1000.0001.0531 - 0.1 DRD part 4
Exhibit 4-7262 - LMA.1000.0001.3523_R - Post 24 Sept progress meeting letter copy
Exhibit 4-7263 - LMA.1000.0001.3426 - EIC Implementation summary table 2 October 2018 copy
Exhibit 4-7264 - LMA.1000.0001.3424_R - Draft report - legality section (A1677898) [SEC=UNCLASSIFIED]
Exhibit 4-7265 - LMA.1000.0001.3425 - Draft report - legality section obr
Exhibit 4-7266 - LMA.1000.0001.3449_R - For COMMENT - BY COB THURSDAY 4 OCT - MINUTE - seeking approval for s 15 EIC report [SEC=UNCLASSIFIED]
Exhibit 4-7267 - LMA.1000.0001.3450 - 003 MINUTE - seeking s 15 approval obr
Exhibit 4-7268 - LMA.1000.0001.3541 - EIC s 15 report - Project Initiation Form copy
Exhibit 4-7269 - LMA.1000.0001.3447_R - RE- Draft report - legality section (A1677898) [SEC=UNCLASSIFIED]
Exhibit 4-7270 - LMA.1000.0001.2277_R - 1.3 Legal Advice EIM
Exhibit 4-7271 - LMA.1000.0001.2285_R - Multiple Documents - Letter Senior Assistant Ombudsman to the Hon Andrew Wilkie MP 19 October 2018' (A1658653), '2018-101425 Investigation Outcome A1665817)
Exhibit 4-7272 - LMA.1000.0001.2286_R - Letter_ Senior Assistant Ombudsman to the Hon Andrew Wilkie MP 19 October 2018
Exhibit 4-7273 - LMA.1000.0001.3545_R - Signed Minute to Ombudsman - seeking s 15 EIC report approval copy
Exhibit 4-7274 - LMA.1000.0001.1119 - OCP DRDs
Exhibit 4-7275 - LMA.1000.0001.3243 - Outline of OCI Own Motion investigation report
Exhibit 4-7276 - LMA.1000.0001.3190 - Data for OMI into OCP copy
Exhibit 4-7277 - LMA.1000.0001.2193 - 0.1 DRD part 3
Exhibit 4-7278 - LMA.1000.0001.3451_R - RE- a couple of things re the OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7279 - LMA.1000.0001.3458 - 2. Summary of DHS changes to EIC
Exhibit 4-7280 - LMA.1000.0001.3460 - 3. Draft text on legality
Exhibit 4-7281 - LMA.1000.0001.3461 - 1. DHS EIC - analysis of recent complaints data
Exhibit 4-7282 - LMA.1000.0001.3444_R - FW- For Clearance by JAALA - EIC draft report for Secretary comment. [SEC=UNCLASSIFIED]
Exhibit 4-7283 - LMA.1000.0001.3446 - Draft Report V3.0 - EIC Stage 2 Implementation - draft for Secretary Comment obr
Exhibit 4-7284 - LMA.1000.0001.3414_R - FW- a couple of things re the OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7285 - LMA.1000.0001.3421 - 3. Draft text on legality
Exhibit 4-7286 - LMA.1000.0001.2049 - Project initiation OCP draft copy
Exhibit 4-7287 - CTH.3030.0025.7062_R - FW- Ombudsman - Response to Questions- [DLM=For-Official-Use-Only]
Exhibit 4-7288 - LMA.1000.0001.2178_R - meeting with DHS [SEC=UNCLASSIFIED]
Exhibit 4-7288A - LMA.1000.0001.2575_R - Attachment J - DSS Legal Advice
Exhibit 4-7289 - CTH.3704.0002.2200_R - Ombudsman to Secretary DHS Draft EIC Report
Exhibit 4-7290 - CTH.3704.0002.2201 - 001 Draft Report V3.0 - EIC Stage 2 Implementation - draft for Secretary Comment
Exhibit 4-7291 - CTH.3003.0001.0718_R - RE- Draft Implementation Report into Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7292 - IAN.001.001.0020 - Guidelines for preparing own motion and major investigation reports for publication (A234589) (A2312174)
Exhibit 4-7293 - IAN.001.001.0232 - Formal Report Checklist (A2312247)
Exhibit 4-7294 - IAN.001.001.0252 - Formal Report Template (A189195) (A2312248)
Exhibit 4-7295 - IAN.001.001.0082 - Work Practices Manual 2019 (A2312162)
Exhibit 4-7296 - IAN.001.001.0002 - Procedure 13 - Formal reports (A1761830) (A2312154)
Exhibit 4-7297 - IAN.001.001.0057 - Systemic issues_ assessment framework (A2312158)
Exhibit 4-7298 - IAN.001.001.0080 - Fact Sheet - Ombudsman Recommendations (A2312160)
Exhibit 4-7299 - IAN.001.001.0050 - Monitoring Recommendations Policy - SPB approved 13 July 2021 (A2189055) (A2312155)
Exhibit 4-7300 - IAN.001.001.0001 - Poster - Double Smart (A2312159)
Exhibit 4-7301 - IAN.001.001.0233 - 20210401-FINAL-APPROVED-Commonwealth-Ombudsman-own-motion-investigation-factsheet-for-agencies (A2312161)
Exhibit 4-7302 - IAN.001.001.0028 - Ombudsman Act 1976 - own motion investigations - intro (1) (A2312150)
Exhibit 4-7303 - IAN.001.001.0256 - 2022 Crafting Recommendations - Final (A2312246)
Exhibit 4-7304 - IAN.001.001.0235 - 20221212 - Assessment frameworks and info gathering - Strategy Investigations team (1) (A2312149)
Exhibit 4-7305 - IAN.001.001.0058 - Attachment A - Updated Monitoring Recommendations Procedure with new templates in Appendix 1 (A2312156)
Exhibit 4-7306 - CTH.3098.0011.5024_R - 170410 Minister for Human Services - Media Release - Ombudsman's Report on OCI
Exhibit 4-7307 - CTH.1000.0008.3726_R - AIAL OCI Speech and Paper (A501267) [SEC=UNCLASSIFIED]
Exhibit 4-7308 - CTH.1000.0008.3727 - AIAL OCI Speech and Paper
Exhibit 4-7309 - CTH.3001.0049.1846_R - FW- AIAL OCI Speech and Paper (A501267) [SEC=UNCLASSIFIED]
Exhibit 4-7310 - CTH.1000.0010.0400_R - RE- Centrelink Query [SEC=UNCLASSIFIED]
Exhibit 4-7311 - CTH.1000.0010.0409 - AIAL Forum - OCO Paper re lessons learned from OCI
Exhibit 4-7312 - CTH.1000.0009.7094_R - RE- Guardian enquiry [SEC=UNCLASSIFIED]
Exhibit 4-7313 - CTH.3007.0008.8585_R - RE- OCI [SEC=UNCLASSIFIED]
Exhibit 4-7314 - CTH.3007.0009.1948_R - RE- OCI [DLM=Sensitive-Legal]
Exhibit 4-7315 - CTH.2000.0008.2928_R - RE- URGENT- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7316 - CTH.3004.0008.7885_R - RE- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7317 - CTH.1000.0010.8584_R - FOR ACTION - follow up letter from 24 Sept progress meeting [SEC=UNCLASSIFIED]
Exhibit 4-7318 - CTH.1000.0010.8585_R - Post 24 Sept progress meeting letter (A1677845)
Exhibit 4-7319 - CTH.1000.0011.1187_R - RE- Fwd- Potential comments in media form Hon Andrew Wilkie [DLM=Sensitive]
Exhibit 4-7320 - CTH.1000.0011.2828_R - Multiple Documents - 'Signed letter from DO to DHS GM with draft report' (A1701879), 'Draft Report V1.0 - EIC Stage 2 Implementation' (A1677898) [SEC=UNCLASSIFIED]
Exhibit 4-7321 - CTH.1000.0011.2829_R - Signed letter from DO to DHS GM with draft report
Exhibit 4-7322 - CTH.1000.0011.2830 - Draft Report V1.0 - EIC Stage 2 Implementation
Exhibit 4-7323 - CTH.3035.0017.0178_R - an idea and a catch up [SEC=UNCLASSIFIED]
Exhibit 4-7324 - CTH.1000.0011.6399_R - EIC implementation report [SEC=UNCLASSIFIED]
Exhibit 4-7325 - CTH.1000.0011.6400 - 001 Draft Report V5.0 - EIC Stage 2 Implementation - for sending to departments 13 March 2019 (A1740666)
Exhibit 4-7326 - CTH.1000.0011.7747_R - EC19-000255 FW- Draft Ombudsman's report for comment - Employment Income Confirmation [DLM=Sensitive]
Exhibit 4-7327 - CTH.1000.0011.7749_R - EC19-000255 Secretary signed letter
Exhibit 4-7328 - CTH.3005.0010.3076_R - Attachment A - Centrelink's Automated Debt Raising and Recovery System - Implementation Report
Exhibit 4-7329 - CTH.3001.0044.3231_R - FW- Commonwealth Ombudsman Report Recommendations - Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7330 - CTH.3001.0044.3233 - Recommendations - Centrelink Online Compliance Platform v0.4a
Exhibit 4-7331 - CTH.3005.0004.4510_R - RE- PRINTED FW- Commonwealth Ombudsman Report Recommendations - Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7332 - CTH.3001.0044.6048_R - FW- PRINTED FW- Commonwealth Ombudsman Report Recommendations - Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7333 - CTH.3001.0044.6050 - Recommendations - Centrelink Online Compliance Platform v0.4a
Exhibit 4-7334 - CTH.3004.0004.3779_R - RE- Second Review -18 May Review Right Letter [DLM=For-Official-Use-Only]
Exhibit 4-7335 - CTH.3007.0006.3781_R - RE- AIAL National Administrative Law Conference [SEC=UNCLASSIFIED]
Exhibit 4-7336 - CTH.3004.0004.6071_R - Ombudsman ECI Own Motion Report - Recommendation Implementation Progress [SEC=UNCLASSIFIED]
Exhibit 4-7337 - CTH.3004.0004.6072 - Recommendations - Centrelink Online Compliance Platform v1.1
Exhibit 4-7338 - CTH.3004.0004.6087 - Ombudsman Closure Request v0.1
Exhibit 4-7339 - CTH.3005.0004.6656_R - FW- Ombudsman ECI Own Motion Report - Recommendation Implementation Progress [SEC=UNCLASSIFIED]
Exhibit 4-7340 - CTH.3027.0046.3573_R - FW- For comment-clearance- Ombudsman's and Minister's changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7340 - CTH.3027.0046.3573_R - FW- For comment-clearance- Ombudsman's and Minister's changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7341 - CTH.3027.0046.3575 - EIC Letter A - with 1800 number on page 1 and averaging paragraph V0.1
Exhibit 4-7342 - CTH.3027.0046.3579 - EIC Letter A - with 1800 number on page 1 and link to averaging factshee
Exhibit 4-7343 - CTH.3027.0046.3583 - EIC Letter A - with 1800 number on page 1 V0.1
Exhibit 4-7344 - CTH.3027.0046.3587 - EIC Letter A2 - Initial contact for previous interventions V0.1
Exhibit 4-7345 - CTH.3005.0004.6782_R - RE- User testing request- Ombudsman's and Minister's changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7346 - CTH.3005.0004.6798_R - Re- User testing request- Ombudsman's and Minister's changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7347 - CTH.3005.0004.6812_R - RE- User testing request- Ombudsman's and Minister's changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7348 - CTH.3005.0004.6838_R - FW- Changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7349 - CTH.3005.0004.6855_R - Re- Changes to letters for June [SEC=UNCLASSIFIED]
Exhibit 4-7350 - CTH.3007.0006.4955_R - RE- FOR ACTION- ANNUAL REPORT [DLM=Sensitive-Legal]
Exhibit 4-7351 - CTH.3021.0002.0615_R - FW- AIAL National Administrative Law Conference [SEC=UNCLASSIFIED]
Exhibit 4-7351 - CTH.3021.0002.0615_R - FW- AIAL National Administrative Law Conference [SEC=UNCLASSIFIED]
Exhibit 4-7352 - CTH.2002.0007.8754_R - FW- Recommendation 8 b) Ombudsman ECI Own Motion Report - Recommendation Implementation Progress [DLM=For-Official-Use-Only]
Exhibit 4-7353 - CTH.2002.0007.8756 - Recovering debts pending review of decisions for OO 20 June 2017
Exhibit 4-7354 - CTH.2002.0007.8768 - Recommendations - Centrelink Online Compliance Platform v1.1
Exhibit 4-7355 - CTH.2002.0007.8783_R - Request to close
Exhibit 4-7356 - CTH.3053.0043.6666_R - --OVERDUE--FW- COB 21 June Additional Evidence required - Ombudsman Report ---Assistance Required--- [DLM=For-Official-Use-Only]
Exhibit 4-7356 - CTH.3053.0043.6666_R - --OVERDUE--FW- COB 21 June Additional Evidence required - Ombudsman Report ---Assistance Required--- [DLM=For-Official-Use-Only]
Exhibit 4-7357 - CTH.3053.0043.6669 - 22062017114311-0001
Exhibit 4-7358 - CTH.3053.0043.6671 - Employment Income Confirmation Case Selection Strategy v0 5
Exhibit 4-7359 - CTH.3053.0043.6672 - 170602 Current State Filters v0.11
Exhibit 4-7360 - CTH.3044.0004.2516_R - OO Recommendation(s) - EIC [DLM=For-Official-Use-Only]
Exhibit 4-7360 - CTH.3044.0004.2516_R - OO Recommendation(s) - EIC [DLM=For-Official-Use-Only]
Exhibit 4-7361 - CTH.3044.0004.2517 - Ombudsman Closure Request - rec 5 - v0.1
Exhibit 4-7362 - CTH.3044.0004.2519_R - Evidence - Rec 5(d) 2
Exhibit 4-7362 - CTH.3044.0004.2519_R - Evidence - Rec 5(d) 2
Exhibit 4-7363 - CTH.3044.0004.2521_R - Evidence - Rec 5(d)
Exhibit 4-7363 - CTH.3044.0004.2521_R - Evidence - Rec 5(d)
Exhibit 4-7364 - CTH.3044.0004.2522_R - Complaint Tracking of OCI issue between 21 and 24 October 2016 [DLM=For-Official-Use-Only]
Exhibit 4-7364 - CTH.3044.0004.2522_R - Complaint Tracking of OCI issue between 21 and 24 October 2016 [DLM=For-Official-Use-Only]
Exhibit 4-7365 - CTH.3044.0004.2523_R - Evidence - Rec 5(e) Complaint tracking of OCI issue
Exhibit 4-7365 - CTH.3044.0004.2523_R - Evidence - Rec 5(e) Complaint tracking of OCI issue
Exhibit 4-7366 - CTH.3044.0004.2524 - Evidence - Rec 5(e)
Exhibit 4-7367 - CTH.3044.0004.2525 - Evidence - Rec 5c
Exhibit 4-7368 - CTH.3044.0004.2526 - Ombudsman Closure Request - rec 3 - v0.1
Exhibit 4-7369 - CTH.3044.0004.2527 - Evidence - Rec 3 - Internet Page
Exhibit 4-7370 - CTH.3044.0004.2528 - Evidence - Rec 8(a) - Presentation on Implementation Strategy - PwC slides
Exhibit 4-7371 - CTH.3044.0004.2529_R - Evidence - Rec 8(a) - signed PWC contract (needs confidentialising)
Exhibit 4-7371 - CTH.3044.0004.2529_R - Evidence - Rec 8(a) - signed PWC contract (needs confidentialising)
Exhibit 4-7372 - CTH.3044.0004.2533 - Evidence - Rec 8(b)Recovering debts pending review of decisions for OO 20 June 2017
Exhibit 4-7373 - CTH.3044.0004.2534 - Ombudsman Closure Request - rec 8 - v0.1
Exhibit 4-7374 - CTH.3007.0006.6229_R - RE- Meeting with Ombudsman Office - EIC report [DLM=For-Official-Use-Only]
Exhibit 4-7375 - CTH.3007.0006.6258_R - RE- Meeting with Ombudsman Office - EIC report [DLM=For-Official-Use-Only]
Exhibit 4-7376 - CTH.3004.0005.2557_R - Documentation for Compliance Modernisation Programme Board Meeting 6 July 17 [DLM=For-Official-Use-Only]
Exhibit 4-7377 - CTH.3004.0005.2577 - 170706 Agenda Item 4.1 CMP Board - Ombudsman Update
Exhibit 4-7378 - CTH.3007.0006.6341_R - Re- AIAL National Administrative Law Conference [SEC=UNCLASSIFIED]
Exhibit 4-7379 - CTH.3001.0048.6549_R - FOR INFORMATION- Australian Institute of Administrative Law Conference - OCI sessions [DLM=For-Official-Use-Only]
Exhibit 4-7380 - CTH.3005.0005.6035_R - RE- RESPONSE REQ'D BY 4PM TODAY - AIAL conference [DLM=For-Official-Use-Only]
Exhibit 4-7381 - CTH.3005.0005.6152_R - RE- for agreement- Letters for 22 July release [SEC=UNCLASSIFIED]
Exhibit 4-7382 - CTH.3005.0005.6153 - 22 July letters
Exhibit 4-7383 - CTH.3007.0006.6697_R - Australian Institute of Administrative Law Conference - OCI sessions [DLM=For-Official-Use-Only]
Exhibit 4-7384 - CTH.2000.0004.8656_R - URGENT ACTION REQUIRED- Commonwealth Ombudsman Draft Annual Report 2016-17 [DLM=For-Official-Use-Only]
Exhibit 4-7385 - CTH.2000.0004.8659_R - Draft Ombudsman Annual Report 2016-17 extract
Exhibit 4-7386 - CTH.3005.0005.6383_R - FW- Ombudsman GM status report - as at July 2017 --CLEARANCE by Jason-- [DLM=For-Official-Use-Only]
Exhibit 4-7387 - CTH.3005.0005.6384 - Recommendations - Centrelink Online Compliance Platform JUNE v0.8
Exhibit 4-7388 - CTH.3009.0025.8529 - Sec noted J HUTSON advice of 130717 re AIoALC OCI sessions
Exhibit 4-7389 - CTH.3005.0005.6611_R - RE- AIAL OCI Speech and Paper (A501267) [SEC=UNCLASSIFIED]
Exhibit 4-7390 - CTH.3001.0049.1847 - AIAL OCI Speech and Paper
Exhibit 4-7391 - CTH.3001.0049.1878_R - FW- PRINTED FW- URGENT ACTION REQUIRED- Commonwealth Ombudsman Draft Annual Report 2016-17 [DLM=For-Official-Use-Only]
Exhibit 4-7392 - CTH.3005.0005.6799_R - FW- Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7393 - CTH.3005.0005.6801 - Recommendations - Centrelink Online Compliance Platform JUNE v0.12
Exhibit 4-7394 - CTH.3005.0005.7003_R - 170721 Agenda Item 1.1 CMP Board - Meeting Minutes 170706 v1.0 [DLM=For-Official-Use-Only]
Exhibit 4-7395 - CTH.3005.0005.7004_R - 170721 Agenda Item 1.1 CMP Board - Meeting Minutes 170706 v1.0
Exhibit 4-7396 - MAS.0001.0057.3387_R - Re- AIAL conference
Exhibit 4-7397 - CTH.3007.0006.7389_R - updated OO quarterly report Q4 [DLM=For-Official-Use-Only]
Exhibit 4-7398 - CTH.3007.0006.7390 - Ombudsman Quarterly Report Q4 2016-17 - v0.8
Exhibit 4-7399 - CTH.3007.0006.7414 - Attachment D - Centrelink's automated debt raising and recovery system v0.1
Exhibit 4-7400 - CTH.3007.0006.7308_R - FW- DRAFT AIAL Conference Notes [DLM=Sensitive-Legal]
Exhibit 4-7401 - CTH.3005.0005.7295_R - FW- Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7402 - CTH.3005.0005.7296 - Recommendations - Centrelink Online Compliance Platform JUNE v0.14
Exhibit 4-7403 - CTH.3001.0049.6054_R - Opportunity to comment - Commonwealth Ombudsman 2016-17 Annual Report [SEC=UNCLASSIFIED]
Exhibit 4-7404 - CTH.3001.0049.6055_R - SSIT Annual report content for DHS 24 July 2017
Exhibit 4-7405 - CTH.1000.0008.3886_R - RE- Opportunity to comment - Commonwealth Ombudsman 2016-17 Annual Report [SEC=UNCLASSIFIED]
Exhibit 4-7406 - CTH.3005.0005.8009_R - Proposed way forward for Ombudsman's recommendations for letters in August [DLM=For-Official-Use-Only]
Exhibit 4-7407 - CTH.1000.0008.3907_R - Opportunity to comment - Commonwealth Ombudsman 2016-17 Annual Report [SEC=UNCLASSIFIED]
Exhibit 4-7408 - CTH.3008.0018.4472_R - FW- PRINTED FOR INFORMATION- Commonwealth Ombudsman Draft Annual Report 2016-17 [DLM=For-Official-Use-Only]
Exhibit 4-7409 - CTH.3005.0005.8042_R - RE- Proposed way forward for Ombudsman's recommendations for letters in August [DLM=For-Official-Use-Only]
Exhibit 4-7410 - CTH.3005.0005.8068_R - RE- Proposed way forward for Ombudsman's recommendations for letters in August [DLM=For-Official-Use-Only]
Exhibit 4-7411 - CTH.3005.0005.8098_R - For clearance- Letter and OCI text to cover off on Omb recommendations [SEC=UNCLASSIFIED]
Exhibit 4-7412 - CTH.3005.0005.8099 - Online Letter A - with Omb recommendations - For clearance
Exhibit 4-7413 - CTH.3005.0005.8102 - Manual Letter A - with Omb recommendations - For clearance
Exhibit 4-7414 - CTH.3005.0005.8104 - Online letter alternative A - 2nd review - Omb recommendations for clearance
Exhibit 4-7415 - CTH.3005.0005.8108 - Manual letter alternative A - 2nd review - Omb recommendations For Clearance
Exhibit 4-7416 - CTH.3005.0005.8112 - Letter A - Age Pension For Clearance
Exhibit 4-7417 - CTH.3005.0005.8115 - 170726 Compliance overview page
Exhibit 4-7418 - CTH.3005.0005.8118 - Screen Update png
Exhibit 4-7419 - CTH.1000.0008.3968_R - RE- Opportunity to comment - Commonwealth Ombudsman 2016-17 Annual Report [SEC=UNCLASSIFIED]
Exhibit 4-7420 - CTH.3007.0006.8676_R - FW- DRAFT AIAL Conference Notes [DLM=Sensitive-Legal]
Exhibit 4-7421 - CTH.3007.0006.8677 - AIAL Conference v0.2
Exhibit 4-7422 - CTH.3007.0006.8737_R - FW- UDPATE- URL and content for -compliance page [DLM=For-Official-Use-Only]
Exhibit 4-7423 - CTH.3007.0006.8743 - 170726 Compliance overview page v11
Exhibit 4-7424 - CTH.3044.0004.3969_R - FW- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7424 - CTH.3044.0004.3969_R - FW- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7425 - CTH.3044.0004.3970 - Ombudsman Closure Request Rec 2 (b) v1
Exhibit 4-7426 - CTH.3044.0004.3971 - Ombudsman Closure Request Rec 2 (a) v1
Exhibit 4-7427 - CTH.3044.0004.3972 - Evidence 2(a)(b) Online Initiation Letter
Exhibit 4-7428 - CTH.3044.0004.3973 - Evidence - 2(a)(b) - Alternative Online Initiation Letter
Exhibit 4-7429 - CTH.3044.0004.3974 - Evidence 2(a)(b) Staff Assisted Initiation Letter
Exhibit 4-7430 - CTH.3044.0004.3975 - Ombudsman Closure Request - rec 5(a) - v0.2
Exhibit 4-7431 - CTH.3044.0004.3976 - Ombudsman Closure Request - rec 5(b) - v0.2
Exhibit 4-7432 - CTH.3044.0004.3977 - Recommendation 5 a - call wait time data as at 2 July 2017
Exhibit 4-7433 - CTH.3044.0004.3978 - evidence 5(b) - transcript of VOD - checking-employment-income-transcript
Exhibit 4-7434 - CTH.3044.0004.3979 - Evidence 5(b) - compliance webpage
Exhibit 4-7435 - CTH.3044.0004.3980 - Ombudsman Closure Request - rec 6(a) - v0.2
Exhibit 4-7436 - CTH.3044.0004.3981 - Ombudsman Closure Request - rec 6(b) - v0.1
Exhibit 4-7437 - CTH.3044.0004.3982 - Evidence 6 (a)(b) - 170703 Case Selection Filters - PAYG_v1.0
Exhibit 4-7438 - CTH.3007.0006.8948_R - RE- Recommendation 4(a)(b) - little bit of (c) [DLM=For-Official-Use-Only]
Exhibit 4-7439 - CTH.3004.0005.7149_R - FW- RESPONSE PLEASE - Recommendation 4(a)(b) - little bit of (c) [DLM=For-Official-Use-Only]
Exhibit 4-7440 - CTH.3004.0005.7156 - Evidence 4(a)(b) - ammendments to the OpBlueprint
Exhibit 4-7441 - CTH.3044.0004.4334_R - Recommendation 1(a) and (b) - amendments made [DLM=For-Official-Use-Only]
Exhibit 4-7441 - CTH.3044.0004.4334_R - Recommendation 1(a) and (b) - amendments made [DLM=For-Official-Use-Only]
Exhibit 4-7442 - CTH.3044.0004.4335 - Recomendation 1(a)(b) - OCI - Provisional Assessment Screen
Exhibit 4-7443 - CTH.3044.0004.4336 - Ombudsman Closure Request REC 1 (a) v1
Exhibit 4-7444 - CTH.3044.0004.4337 - Ombudsman Closure Request REC 1 (b) v1
Exhibit 4-7445 - CTH.3044.0004.4338 - Evidence - recommendation 1 - 10% Recovery Fee updated removed auto appl
Exhibit 4-7446 - CTH.3044.0004.4339 - Evidence - Recommendation 1 - 1 June 2017 Review Right Letter - Minister
Exhibit 4-7447 - CTH.3044.0004.4340 - Evidence 2(c) (d) - mailout schedule - v.01
Exhibit 4-7448 - CTH.3043.0065.0887_R - RE- Text for the website [DLM=Sensitive-Legal]
Exhibit 4-7448 - CTH.3043.0065.0887_R - RE- Text for the website [DLM=Sensitive-Legal]
Exhibit 4-7449 - CTH.3044.0004.4689_R - FW- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7449 - CTH.3044.0004.4689_R - FW- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7450 - CTH.3044.0004.4690 - Ombudsman Closure Request Rec 2 (c) v1
Exhibit 4-7451 - CTH.3044.0004.4691 - Ombudsman Closure Request Rec 2 (d) v1
Exhibit 4-7452 - CTH.3044.0004.4692_R - Evidence 2(c)(d) - User Testing documentation - Letter UserTest Results
Exhibit 4-7452 - CTH.3044.0004.4692_R - Evidence 2(c)(d) - User Testing documentation - Letter UserTest Results
Exhibit 4-7453 - CTH.3044.0004.4693 - Evidence 2(c)(d) - Letter A - with Omb recommendations - For User Testin
Exhibit 4-7454 - CTH.3044.0004.4694 - Evidence 2 - Compliance Homepage
Exhibit 4-7455 - CTH.3044.0004.4695 - Ombudsman Closure Request - rec 3 - v0.1
Exhibit 4-7456 - CTH.3044.0004.4696 - Evidence - Rec 3 - EIC Screens - 170810 jpg
Exhibit 4-7457 - CTH.3044.0004.4697 - Evidence - Rec 3 - EIC webpage
Exhibit 4-7458 - CTH.3044.0004.4698 - evidence 3 - transcript of VOD - checking-employment-income-transcript
Exhibit 4-7459 - CTH.3044.0004.4699 - Evidence 3 - Compliance Homepage
Exhibit 4-7460 - CTH.3044.0004.4700 - Ombudsman Closure Request - rec 5(c) - v0.1
Exhibit 4-7461 - CTH.3044.0004.4701 - Evidence - Rec 5c
Exhibit 4-7462 - CTH.3044.0004.4702 - Evidence 5(c) - Screenshot - BI Today updates
Exhibit 4-7463 - CTH.3044.0004.4703 - Ombudsman Closure Request - rec 5(d) - v0.2
Exhibit 4-7464 - CTH.3044.0004.4704 - EIC online compliance interventions - FG v1.1
Exhibit 4-7465 - CTH.3044.0004.4705_R - FW- FOR ACTION- EIC training update [DLM=For-Official-Use-Only]
Exhibit 4-7465 - CTH.3044.0004.4705_R - FW- FOR ACTION- EIC training update [DLM=For-Official-Use-Only]
Exhibit 4-7466 - CTH.3044.0004.4706 - Evidence - Rec 5(d)
Exhibit 4-7467 - CTH.3044.0004.4707 - Evidence 5(d) - EIC information to SDO
Exhibit 4-7468 - CTH.3044.0004.4708 - Evidence 5(d) - internal intranet document files
Exhibit 4-7469 - CTH.3044.0004.4709_R - FW- BI Today updates (6) Friday 5 May 2017 [DLM=For-Official-Use-Only]
Exhibit 4-7469 - CTH.3044.0004.4709_R - FW- BI Today updates (6) Friday 5 May 2017 [DLM=For-Official-Use-Only]
Exhibit 4-7470 - CTH.3044.0004.4723_R - Recommendation 5 d - OCI Helpdesk Procedures and Protocols Guide v9
Exhibit 4-7470 - CTH.3044.0004.4723_R - Recommendation 5 d - OCI Helpdesk Procedures and Protocols Guide v9
Exhibit 4-7471 - CTH.3044.0004.4724 - Recommendation 5 d - One pager - Online Compliance Intervention Helpdesk
Exhibit 4-7472 - CTH.3044.0004.4725 - Recommendation 5 d - QDO Role Statement_Oct13_Final updated titles 2016
Exhibit 4-7473 - CTH.3044.0004.4726 - Recommendation 5 d - Training Compliance Officers
Exhibit 4-7474 - CTH.3044.0004.4727 - Ombudsman Closure Request - rec 7(a) - v0.2
Exhibit 4-7475 - CTH.3044.0004.4728 - Evidence Rec 7 - Customer fails to contact
Exhibit 4-7476 - CTH.3044.0004.4729 - Evidence 7 (a)- EIC webpage
Exhibit 4-7477 - CTH.3044.0004.4730 - Evidence 7 (a) - 170703 Case Selection Filters - PAYG_v1.0
Exhibit 4-7478 - CTH.3044.0004.4731 - Ombudsman Closure Request - rec 7(b) - v0.1
Exhibit 4-7479 - CTH.3044.0004.4732_R - An invitation to engage on the design of compliance activities [SEC=UNCLASSIFIED]
Exhibit 4-7479 - CTH.3044.0004.4732_R - An invitation to engage on the design of compliance activities [SEC=UNCLASSIFIED]
Exhibit 4-7480 - CTH.3044.0004.4734 - Evidence 7(b) - Compliance Homepage
Exhibit 4-7481 - CTH.3044.0004.4735 - Ombudsman Closure Request - rec 4(b) - v0.1
Exhibit 4-7482 - CTH.3044.0004.4736 - Evidence 4(a)(b) - ammendments to the OpBlueprint
Exhibit 4-7483 - CTH.3044.0004.4770_R - RE- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7483 - CTH.3044.0004.4770_R - RE- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7484 - CTH.3044.0004.4771 - Ombudsman Closure Request - rec 4(a) - v0.1
Exhibit 4-7485 - CTH.3008.0018.8254_R - Recipient Insights Report - data matching compliance measures [DLM=For-Official-Use-Only]
Exhibit 4-7486 - CTH.3008.0018.8255 - DHS Population Insights_Final
Exhibit 4-7487 - CTH.3004.0005.7992_R - For approval- Analysis and Findings of EIC Records supplied by the Integrity Modernisation Division [DLM=Sensitive]
Exhibit 4-7488 - CTH.3044.0004.4863_R - RE- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7488 - CTH.3044.0004.4863_R - RE- Ombudsman Closure Packs - Drafted ---Review requested from Ombudsman Liaison Team--- [DLM=For-Official-Use-Only]
Exhibit 4-7489 - CTH.3004.0005.8053_R - Due 11 September 2017 - August update own motion report [DLM=For-Official-Use-Only]
Exhibit 4-7490 - CTH.3004.0005.8054 - Centrelink's automated debt raising and recovery system August
Exhibit 4-7491 - CTH.3004.0006.0234_R - RE- Communication articles relating to the application of match data [DLM=For-Official-Use-Only]
Exhibit 4-7492 - CTH.3004.0006.0326_R - RE- Communication articles relating to the application of match data [DLM=For-Official-Use-Only]
Exhibit 4-7493 - CTH.3004.0006.0330 - Pilot Customer Support - ATO match data
Exhibit 4-7494 - CTH.1000.0008.4675_R - Ombudsman reports for QLM - Agenda Item 5 [DLM=For-Official-Use-Only]
Exhibit 4-7495 - CTH.1000.0008.4676_R - OCO IOI Report for 21-Sept-2017 QLM
Exhibit 4-7496 - CTH.1000.0008.4683 - OCO Quarterly data Report for 21-Sept-2017 QLM
Exhibit 4-7497 - CTH.2000.0005.2477_R - RE- Liz - Craig to clear- Due 11 September 2017 - August update Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7498 - CTH.2000.0005.2479 - Recommendations - Centrelink Online Compliance Platform August v0.2 cs edits
Exhibit 4-7499 - CTH.3044.0004.5027_R - Request to Clear - Ombudsman Closure packs [DLM=For-Official-Use-Only]
Exhibit 4-7499 - CTH.3044.0004.5027_R - Request to Clear - Ombudsman Closure packs [DLM=For-Official-Use-Only]
Exhibit 4-7500 - CTH.3044.0004.5028 - Evidence 5(e) - operational blueprint
Exhibit 4-7501 - CTH.3044.0004.5029 - Evidence 5(e) - Complaints Handling process overview
Exhibit 4-7502 - CTH.3044.0004.5030 - Ombudsman Closure Request - rec 4(c) - v0.4
Exhibit 4-7503 - CTH.3044.0004.5031 - Evidence 4(c) - Pilot Customer Support - ATO match data
Exhibit 4-7504 - CTH.3044.0004.5032 - Evidence 4(c) -EIC Data Analysis Checks
Exhibit 4-7505 - CTH.3044.0004.5033 - Evidence 4(c) - unable to access payslips - checking records for suitabl
Exhibit 4-7506 - CTH.3044.0004.5034 - Ombudsman Closure Request - rec 8(a) - v0.2
Exhibit 4-7507 - CTH.3044.0004.5035 - Evidence 8(a) - Recipient Insights_Final
Exhibit 4-7508 - CTH.3044.0004.5036 - Evidence 8(a) - Process Map Level 1 (as at 13062017)
Exhibit 4-7509 - CTH.3044.0004.5037 - Ombudsman Closure Request - rec 5(e) - v0.1
Exhibit 4-7510 - CTH.3044.0004.5038_R - Evidence 8(a) - User insights pack v0.8
Exhibit 4-7510 - CTH.3044.0004.5038_R - Evidence 8(a) - User insights pack v0.8
Exhibit 4-7511 - CTH.3004.0006.0460_R - RE- Communication articles relating to the application of match data [DLM=For-Official-Use-Only]
Exhibit 4-7512 - CTH.3004.0006.0495_R - RE- Liz - Craig to clear - Due 11 September 2017 - August update Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7513 - CTH.3004.0006.0497 - Recommendations - Centrelink Online Compliance Platform August v0.2 cs edits
Exhibit 4-7514 - CTH.1000.0008.4698_R - EIC reviews finalised using ATO data [DLM=Sensitive]
Exhibit 4-7515 - CTH.3004.0006.2798_R - update as at 31 August 2017 for implementing the recommendations from the Ombudsman's Centrelink's Automated Debt Raising and Recovery System review
Exhibit 4-7516 - CTH.3004.0006.2800 - Recommendations - Centrelink Online Compliance Platform August v0.2 cs edits
Exhibit 4-7517 - CTH.3044.0004.5239_R - RE- Request to Clear - Ombudsman Closure packs [DLM=For-Official-Use-Only]
Exhibit 4-7517 - CTH.3044.0004.5239_R - RE- Request to Clear - Ombudsman Closure packs [DLM=For-Official-Use-Only]
Exhibit 4-7518 - CTH.3044.0004.5346_R - --For Review and Initial Approval-- Recommendations 8(a); 4(c) and 5(e) [DLM=For-Official-Use-Only]
Exhibit 4-7518 - CTH.3044.0004.5346_R - --For Review and Initial Approval-- Recommendations 8(a); 4(c) and 5(e) [DLM=For-Official-Use-Only]
Exhibit 4-7519 - CTH.3044.0004.5449_R - Ombudsman Closure Packs - --for final review and sign off-- [DLM=For-Official-Use-Only]
Exhibit 4-7519 - CTH.3044.0004.5449_R - Ombudsman Closure Packs - --for final review and sign off-- [DLM=For-Official-Use-Only]
Exhibit 4-7520 - CTH.3004.0006.4378_R - FW- EIC OO recommendations [DLM=For-Official-Use-Only]
Exhibit 4-7521 - DSS.5079.0001.0467_R - RE- 2017-200008 Monitoring Recommendations of OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7522 - CTH.1000.0008.5007_R - s 8 Questions IOI- 2017-200008 Monitoring Recommendations of the OCI Report [SEC=UNCLASSIFIED]
Exhibit 4-7523 - CTH.3007.0007.4813_R - FW- REQUEST- Ombudsman Issue of Interest - LEX ID- 5137 - Monitoring Recommendations OCI Report - DUE 19 October 2017 [DLM=Sensitive]
Exhibit 4-7524 - CTH.3007.0007.4815_R - FW- EIC questions - OO [DLM=For-Official-Use-Only]
Exhibit 4-7525 - CTH.3007.0007.4857_R - RE- OCI and OO [DLM=For-Official-Use-Only]
Exhibit 4-7526 - CTH.3007.0007.4858_R - RE- OO confirmation of own motion recommendations status [DLM=For-Official-Use-Only]
Exhibit 4-7527 - CTH.3007.0007.4868_R - FW- REQUEST- Ombudsman Issue of Interest - LEX ID- 5137 - Monitoring Recommendations OCI Report - DUE 19 October 2017 [DLM=Sensitive]
Exhibit 4-7528 - DSS.5079.0001.0469_R - IOI - 2017-200008 Monitoring Recommendations of OCI report [SEC=UNCLASSIFIED]
Exhibit 4-7529 - CTH.3009.0009.7001_R - EC17-002155 Sec annot brief
Exhibit 4-7529 - CTH.3009.0009.7001_R - EC17-002155 Sec annot brief
Exhibit 4-7530 - CTH.1000.0008.8175_R - FINAL MINUTES - QLM 21 SEPTEMBER 2017 [DLM=For-Official-Use-Only]
Exhibit 4-7531 - CTH.1000.0008.8176 - Final Minutes - QLM 21 September 2017
Exhibit 4-7532 - CTH.1000.0008.9026_R - FW- INFO- MM meeting with DHS Sec - feedback [SEC=UNCLASSIFIED]
Exhibit 4-7533 - CTH.3506.0002.0001_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 1 [DLM=Sensitive]
Exhibit 4-7533 - CTH.3506.0002.0001_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 1 [DLM=Sensitive]
Exhibit 4-7534 - CTH.3506.0002.0002_R - Attachment A - Recommendation 1(a)
Exhibit 4-7534 - CTH.3506.0002.0002_R - Attachment A - Recommendation 1(a)
Exhibit 4-7535 - CTH.3506.0002.0004_R - Attachment B - Recommendation 1(b)
Exhibit 4-7535 - CTH.3506.0002.0004_R - Attachment B - Recommendation 1(b)
Exhibit 4-7536 - CTH.3506.0002.0006 - Attachment C - OB 107-05100040
Exhibit 4-7537 - CTH.3506.0002.0009_R - Attachment D - Review Rights Letter User Testing Results
Exhibit 4-7537 - CTH.3506.0002.0009_R - Attachment D - Review Rights Letter User Testing Results
Exhibit 4-7538 - CTH.3506.0002.0015 - Attachment E - Review Rights Letter
Exhibit 4-7539 - CTH.3506.0002.0016 - Attachment F - Recovery Fee Applied
Exhibit 4-7540 - CTH.3506.0002.0017_R - Final Response - Recommendation 1
Exhibit 4-7540 - CTH.3506.0002.0017_R - Final Response - Recommendation 1
Exhibit 4-7541 - CTH.1000.0008.9059_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 2 [DLM=Sensitive]
Exhibit 4-7542 - CTH.1000.0008.9061_R - Attachment A - Recommendation 2(a)
Exhibit 4-7543 - CTH.1000.0008.9063_R - Attachment B - Recommendation 2(b)
Exhibit 4-7544 - CTH.1000.0008.9065_R - Attachment C - Recommendation 2(c)
Exhibit 4-7545 - CTH.1000.0008.9067_R - Attachment D - Recommendation 2(d)
Exhibit 4-7546 - CTH.1000.0008.9069 - Attachment E - Initial Contact Letter
Exhibit 4-7547 - CTH.1000.0008.9072_R - Attachment F - Review Rights Letter User Testing Results
Exhibit 4-7548 - CTH.1000.0008.9078_R - Attachment G - User Testing Documentation
Exhibit 4-7549 - CTH.1000.0008.9085 - Attachment H - Review Rights Letter Tested
Exhibit 4-7550 - CTH.1000.0008.9086 - Attachment I - Compliance Homepage
Exhibit 4-7551 - CTH.1000.0008.9087 - Attachment J - OCI Screen - 12 August 2017
Exhibit 4-7552 - CTH.1000.0008.9088 - Attachment K - Rates of Engagement as at 30 September 2017
Exhibit 4-7553 - CTH.1000.0008.9089_R - Final Response - Recommendation 2
Exhibit 4-7554 - CTH.1000.0008.9093_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 3 [DLM=Sensitive]
Exhibit 4-7555 - CTH.1000.0008.9094_R - Final Response - Recommendation 3
Exhibit 4-7556 - CTH.1000.0008.9096_R - Attachment A - Recommendation 3
Exhibit 4-7557 - CTH.1000.0008.9098 - Attachment B - Employment Income Confirmation
Exhibit 4-7558 - CTH.1000.0008.9099 - Attachment C - VOD Transcript
Exhibit 4-7559 - CTH.1000.0008.9100 - Attachment D - Compliance Homepage
Exhibit 4-7560 - CTH.1000.0008.9101 - Attachment E - OCI Screen- 12 August 2017
Exhibit 4-7561 - CTH.1000.0008.9154_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 4 [DLM=Sensitive]
Exhibit 4-7562 - CTH.1000.0008.9155_R - Final Response Recommendation 4
Exhibit 4-7563 - CTH.1000.0008.9214 - Attachment A - Information Gathering Powers Applied
Exhibit 4-7564 - CTH.1000.0008.9215_R - Attachment B - Recommendation 4(a)
Exhibit 4-7565 - CTH.1000.0008.9217_R - Attachment C - Recommendation 4(b)
Exhibit 4-7566 - CTH.1000.0008.9219_R - Attachment D - Recommendation 4(c)
Exhibit 4-7567 - CTH.1000.0008.9158 - Attachment E - OB - Unable to Access Payslips or Bank Statements
Exhibit 4-7568 - CTH.1000.0008.9162 - Attachment F - Amendments to the Operational Blueprint
Exhibit 4-7569 - CTH.1000.0008.9164 - Attachment G - Pilot Customer Support - 777-01067002
Exhibit 4-7570 - CTH.1000.0008.9200 - Attachment H - EIC Data Analysis Checks
Exhibit 4-7571 - CTH.1000.0008.9202 - Attachment I - OB 110-13060070
Exhibit 4-7572 - CTH.1000.0008.9212 - Attachment J - Unable to Access Payslips or Bank Statements
Exhibit 4-7573 - CTH.1000.0008.9540_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 5 [DLM=Sensitive]
Exhibit 4-7574 - CTH.1000.0008.9727_R - Final Response Recommendation 5
Exhibit 4-7575 - CTH.1000.0008.9703_R - Attachment A - Recommendation 5(a)
Exhibit 4-7576 - CTH.1000.0008.9713 - Attachment B - Statistics - August 2016 - July 2017
Exhibit 4-7577 - CTH.1000.0008.9716_R - Attachment C - Recommendation 5(b)
Exhibit 4-7578 - CTH.1000.0008.9718 - Attachment D - Employment Income Confirmation
Exhibit 4-7579 - CTH.1000.0008.9719 - Attachment E - VOD Transcript
Exhibit 4-7580 - CTH.1000.0008.9720 - Attachment F - Initial Contact Letter
Exhibit 4-7581 - CTH.1000.0008.9723_R - Attachment G - Recommendation 5(c)
Exhibit 4-7582 - CTH.1000.0008.9725 - Attachment H - Staff information- Daily impact updates
Exhibit 4-7583 - CTH.1000.0008.9726 - Attachment I - Intranet link BI Today
Exhibit 4-7584 - CTH.1000.0008.9542 - Attachment J - Staff Information- intranet link BI Today updates 5 May
Exhibit 4-7585 - CTH.1000.0008.9544 - Attachment K - Customer to confirm or update their employment income det
Exhibit 4-7586 - CTH.1000.0008.9545 - Attachment L - OB Customers to confirm or update their employment income
Exhibit 4-7587 - CTH.1000.0008.9549_R - Attachment M - Recommendation 5(d)
Exhibit 4-7588 - CTH.1000.0008.9551_R - Attachment N - EIC Online Compliance Interventions - FG v1.1
Exhibit 4-7589 - CTH.1000.0008.9633_R - Attachment O - Employment Income Confirmation - BUS00215
Exhibit 4-7590 - CTH.1000.0008.9661_R - Attachment P - Alignment of training to the Compliance Officer Skills
Exhibit 4-7591 - CTH.1000.0008.9665_R - Attachment Q - Helpdesk Procedures and Protocols Guide
Exhibit 4-7592 - CTH.1000.0008.9685_R - Attachment R - Internal Intranet Document Files
Exhibit 4-7593 - CTH.1000.0008.9687 - Attachment S - Online Compliance Intervention Helpdesk
Exhibit 4-7594 - CTH.1000.0008.9688 - Attachment T - Role Statement
Exhibit 4-7595 - CTH.1000.0008.9691 - Attachment U - EIC Information to SDO
Exhibit 4-7596 - CTH.1000.0008.9692_R - Attachment V - Email to DHS staff ACTION EIC training update
Exhibit 4-7597 - CTH.1000.0008.9694 - Attachment W - EIC Communication to Service Centre staff
Exhibit 4-7598 - CTH.1000.0008.9695 - Attachment X - Recommendation 5(e)
Exhibit 4-7599 - CTH.1000.0008.9696_R - Attachment Y - OB Recording specific Centrelink complaints and feedback
Exhibit 4-7600 - CTH.1000.0008.9698_R - Attachment Z - Complaints Handling Overview
Exhibit 4-7601 - CTH.1000.0008.9705 - Attachment AA - Complaints Handling Process Overview
Exhibit 4-7606 - CTH.1000.0008.9241_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 7 [DLM=Sensitive]
Exhibit 4-7607 - CTH.1000.0008.9243_R - Final Response - Recommendation 7
Exhibit 4-7608 - CTH.1000.0008.9287_R - Attachment A - Recommendation 7(a)
Exhibit 4-7609 - CTH.1000.0008.9289 - Attachment B - Case Selection Filters - PAYG v1.0
Exhibit 4-7610 - CTH.1000.0008.9295 - Attachment C - Pilot Customer Support - 777-01067002
Exhibit 4-7611 - CTH.1000.0008.9331 - Attachment D - Customer Fails to Contact
Exhibit 4-7612 - CTH.1000.0008.9332 - Attachment E - OB - Customer support for EIC online compliance intervent
Exhibit 4-7613 - CTH.1000.0008.9367_R - Attachment F - Recommendation 7(b)
Exhibit 4-7614 - CTH.1000.0008.9369_R - Attachment G - An invitation to engage on the design of compliance activ
Exhibit 4-7615 - CTH.1000.0008.9371_R - Attachment H - Social Welfare Contact List
Exhibit 4-7616 - CTH.1000.0008.9372_R - Attachment I - NSSRN Presentation_070817
Exhibit 4-7617 - CTH.1000.0008.9403 - Attachment J - NSSRN Talking Points
Exhibit 4-7618 - CTH.1000.0008.9247 - Attachment K - ACOSS Tudge agenda 16 August 2017
Exhibit 4-7619 - CTH.1000.0008.9248 - Attachment L - Communications Strategy v.01
Exhibit 4-7620 - CTH.1000.0008.9252 - Attachment M - Communications Schedule
Exhibit 4-7621 - CTH.1000.0008.9260 - Attachment N - CMP Programme Risk
Exhibit 4-7622 - CTH.1000.0008.9286 - Attachment O - Operational Blueprint - Online Compliance Interventions 1
Exhibit 4-7623 - CTH.1000.0008.9410_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 8 [DLM=Sensitive]
Exhibit 4-7624 - CTH.1000.0008.9535_R - Final Response - Recommendation 8
Exhibit 4-7625 - CTH.1000.0008.9446_R - Attachment A - Recommendation 8(a)
Exhibit 4-7626 - CTH.1000.0008.9448 - Attachment B - EIC Process Map - Level 1 v1.0 vsd
Exhibit 4-7627 - CTH.1000.0008.9449_R - Attachment C - Discovery Showcase v1.0
Exhibit 4-7628 - CTH.1000.0008.9520 - Attachment D - DHS Population Insights
Exhibit 4-7629 - CTH.1000.0008.9411_R - Attachment E - User Insights Pack v0.8
Exhibit 4-7630 - CTH.1000.0008.9424_R - Attachment F - Recommendation 8(b)
Exhibit 4-7631 - CTH.1000.0008.9426_R - Attachment G - OB 109-0402000
Exhibit 4-7632 - CTH.1000.0008.9438 - Attachment H - Presentation on Implementation Strategy
Exhibit 4-7633 - CTH.1000.0008.9808_R - RESPONSE- Ombudsman Section 8 - IOI- Monitoring Recommendations of the OCI Report - Recommendation 5 [DLM=Sensitive]
Exhibit 4-7634 - CTH.1000.0008.9809 - Attachment B - Statistics 29 Aug 2016 - 24 Sept 2017
Exhibit 4-7635 - CTH.1000.0009.1363_R - FW- Comments on Initiation letters [DLM=For-Official-Use-Only]
Exhibit 4-7636 - CTH.1000.0009.1427_R - Please review - draft Action Items from EIC Online Walkthrough - DUE 8 Jan 2018 [DLM=For-Official-Use-Only]
Exhibit 4-7637 - CTH.1000.0009.1428 - Draft Action Items v0.1 EIC online walkthrough
Exhibit 4-7638 - CTH.1000.0009.1508_R - RE- Please review - draft Action Items from EIC Online Walkthrough - DUE 8 Jan 2018 [DLM=For-Official-Use-Only]
Exhibit 4-7639 - CTH.1000.0009.1510 - Draft Action Items v0.1 EIC online walk through (A1572251)
Exhibit 4-7640 - CTH.1000.0009.1511_R - FW- Comments on Initiation letters [DLM=For-Official-Use-Only]
Exhibit 4-7641 - CTH.1000.0009.1528_R - Completed Action Items 3 & 4 - EIC Online Walkthrough [DLM=For-Official-Use-Only]
Exhibit 4-7642 - CTH.1000.0009.1531 - Final Response - AI 21.12.17_3
Exhibit 4-7643 - CTH.1000.0009.1697 - Final Response - AI 21.12.17_4
Exhibit 4-7644 - CTH.1000.0009.1698 - Final Action Items - EIC Online Walkthrougjh 21 dec 2017
Exhibit 4-7645 - CTH.1000.0009.1785_R - RE- Completed Action Items 3 & 4 - EIC Online Walkthrough [DLM=For-Official-Use-Only]
Exhibit 4-7646 - CTH.1000.0009.1990_R - 20171219 - to DHS comments on initiation letters (A1580848) [SEC=UNCLASSIFIED]
Exhibit 4-7647 - CTH.1000.0009.1994_R - FW- Comments on Initiation letters [DLM=For-Official-Use-Only]
Exhibit 4-7648 - CTH.1000.0009.1996 - OCI Summary of OCI report implementation status January 2018
Exhibit 4-7649 - CTH.1000.0009.1997 - List of OCI report recommendations
Exhibit 4-7650 - CTH.1000.0009.1999_R - OCI implementation follow up [SEC=UNCLASSIFIED]
Exhibit 4-7651 - CTH.1000.0009.2299_R - RESPONSE- Ombudsman Issue of interest - COMMENTS EMPLOYMENT INCOME CONFIRMATION (EIC) RECOMMENDATIONS [DLM=Sensitive]
Exhibit 4-7652 - CTH.1000.0009.2300_R - Final Response - IOI COMMENTS EIC RECOMMENDATIONS
Exhibit 4-7653 - CTH.2001.0009.2102_R - FW- 20171219 - to DHS comments on initiation letters (A1580848) [DLM=For-Official-Use-Only]
Exhibit 4-7654 - CTH.3007.0008.0719_R - RE- 20171219 - to DHS comments on initiation letters (A1580848) [DLM=For-Official-Use-Only]
Exhibit 4-7655 - CTH.2001.0009.2160_R - FW- 20171219 - to DHS comments on initiation letters (A1580848) [DLM=For-Official-Use-Only]
Exhibit 4-7656 - CTH.3004.0008.0602_R - Addressing the issues raised by the Commonwealth Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7657 - CTH.3510.0008.3804_R - For review- Draft Action Items - Due 23 March 2018 [DLM=Sensitive]
Exhibit 4-7657 - CTH.3510.0008.3804_R - For review- Draft Action Items - Due 23 March 2018 [DLM=Sensitive]
Exhibit 4-7658 - CTH.3510.0008.3805 - Action items v0.1
Exhibit 4-7659 - CTH.3510.0008.3818_R - Monthly Employment Income Confirmation Meeting between Department of Human Services and the Ombudsman Office [DLM=For-Official-Use-Only]
Exhibit 4-7659 - CTH.3510.0008.3818_R - Monthly Employment Income Confirmation Meeting between Department of Human Services and the Ombudsman Office [DLM=For-Official-Use-Only]
Exhibit 4-7660 - CTH.1000.0009.7098_R - For info - DHS media response - Guardian Australia (Paul Karp) [SEC=UNCLASSIFIED]
Exhibit 4-7661 - CTH.1000.0009.7111_R - EIC - AI 20.03.18_2a response [DLM=Sensitive]
Exhibit 4-7662 - CTH.1000.0009.7112 - Attachment A - Trial Initiation letter
Exhibit 4-7663 - CTH.1000.0009.8151_R - EIC - AI 20.0318_2b [DLM=For-Official-Use-Only]
Exhibit 4-7664 - CTH.1000.0009.8152 - 20.03.18_2(b) Action Item Response
Exhibit 4-7665 - CTH.1000.0009.8153 - Low Literacy Initiation Letter
Exhibit 4-7666 - CTH.1000.0009.8163_R - RE- Feedback from joint presentation meeting [SEC=UNCLASSIFIED]
Exhibit 4-7667 - CTH.3007.0008.5935_R - RE- OCI review [DLM=For-Official-Use-Only]
Exhibit 4-7668 - CTH.3007.0008.6461_R - RE- OCI review [DLM=For-Official-Use-Only]
Exhibit 4-7669 - CTH.3007.0008.6462_R - Sec annot A WOOD advice of 240418 re OCI review
Exhibit 4-7670 - CTH.2001.0009.8499_R - EC18-000840 Sec noted brief with annot
Exhibit 4-7671 - CTH.0036.0002.0001_R - Meeting with Ombudsman re OCI [DLM=Sensitive-Legal]
Exhibit 4-7672 - CTH.0036.0002.0002 - Agenda - Meeting with Ombudsman re OCI and Carney article
Exhibit 4-7673 - CTH.1000.0009.9721_R - Section 8 Enquiry regarding Due Date Processing pool [SEC=UNCLASSIFIED]
Exhibit 4-7674 - CTH.1000.0009.9825_R - Office of Commonwealth Ombudsman feedback on EIC initiation letters [SEC=UNCLASSIFIED]
Exhibit 4-7675 - CTH.1000.0009.9959_R - EIC May 2018 meeting - Response to Action Item 22.05.18_4 [DLM=For-Official-Use-Only]
Exhibit 4-7676 - CTH.1000.0009.9960 - Action Item Response 22.05.18_4
Exhibit 4-7677 - CTH.3005.0008.8389_R - RE- OCI [DLM=Sensitive-Legal]
Exhibit 4-7678 - CTH.1000.0010.0332_R - EIC May 2018 meeting - response to Action Item 22.05.18_6 [DLM=Sensitive]
Exhibit 4-7679 - CTH.1000.0010.0333 - AI 22.05.18_6
Exhibit 4-7680 - CTH.3004.0008.7355_R - REQUEST- Ombudsman Issue of Interest - LEX ID- 5658 - RECOVERY OF DEBTS UNDER EIC - DUE- 2 JULY 2018 [DLM=For-Official-Use-Only]
Exhibit 4-7681 - CTH.3004.0008.7358_R - Attachment A - IOI request template - RECOVERY OF DEBTS UNDER EIC
Exhibit 4-7682 - CTH.1000.0010.0407_R - June EIC Action Item 08.06.18_4 [SEC=UNCLASSIFIED]
Exhibit 4-7683 - CTH.1000.0010.0744_R - FOR INFORMATION- Addition of online information regarding 'automated' debts on the Commonwealth Ombudsman website [DLM=For-Official-Use-Only]
Exhibit 4-7684 - CTH.1000.0010.0745 - New content - Centrelink page re EIC
Exhibit 4-7685 - CTH.2000.0008.2917_R - RE- URGENT- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7686 - CTH.2000.0008.2919 - New content - Centrelink page re EIC cs comments
Exhibit 4-7687 - CTH.3004.0008.7682_R - Re- URGENT- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7688 - CTH.2000.0008.2930 - New content - Centrelink page re EIC cs comments (002)
Exhibit 4-7689 - CTH.1000.0010.0979_R - FW- URGENT- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7690 - CTH.1000.0010.0981 - New content - Centrelink page re income data matching (suggested changes 20 June) pm
Exhibit 4-7691 - CTH.1000.0010.0985_R - RE- URGENT- EIC Information Update on Ombudsman's office website [DLM=For-Official-Use-Only]
Exhibit 4-7692 - CTH.1000.0010.1009_R - RESPONSE- Ombudsman Section 8 investigation - EIC Due Date Processing Pool [DLM=Sensitive]
Exhibit 4-7693 - CTH.1000.0010.1010_R - Final Response - EIC Due Date Processing Pool
Exhibit 4-7694 - CTH.3007.0009.3687_R - Request from the Ombudsman's Office - Own motion [DLM=For-Official-Use-Only]
Exhibit 4-7695 - CTH.3004.0008.8896_R - Ombudsman
Exhibit 4-7696 - CTH.3007.0009.3754_R - Request from the Ombudsman's Office - Own motion [DLM=For-Official-Use-Only]
Exhibit 4-7697 - CTH.1000.0010.1423_R - EIC June 2018 Meeting - response to AI08.06.18_2 [DLM=For-Official-Use-Only]
Exhibit 4-7698 - CTH.1000.0010.1424 - Action Item 08.06.18_2 Response
Exhibit 4-7699 - CTH.1000.0010.2148_R - RE- Update on Action Item 08.06.18_1 EIC June meeting [DLM=For-Official-Use-Only]
Exhibit 4-7700 - CTH.1000.0010.2150 - Complaints related to debt
Exhibit 4-7701 - CTH.3004.0009.2896_R - Commonwealth Ombudsman - CCD actions [DLM=For-Official-Use-Only]
Exhibit 4-7702 - CTH.3004.0009.2905_R - RE- Graph [DLM=For-Official-Use-Only]
Exhibit 4-7703 - CTH.3004.0010.4943_R - FYI RESPONSE- Ombudsman Section 8 investigation - Recovery of Debts under Employment Income Confirmation [DLM=Sensitive]
Exhibit 4-7704 - CTH.3004.0010.4945_R - Final Response - Recovery of Debts under Employment Income Confirmation
Exhibit 4-7705 - CTH.3004.0009.2939_R - Response to request 17-7-2018 - EIC Monthly meeting - Ombudsman's Office - Graph [DLM=For-Official-Use-Only]
Exhibit 4-7706 - CTH.3004.0009.2969_R - RE- Commonwealth Ombudsman - CCD actions [DLM=For-Official-Use-Only]
Exhibit 4-7707 - CTH.3007.0009.3993_R - Letter from Jaala Hinchcliffe, Deputy Ombudsman to Annette Musolino, Chief Counsel [DLM=For-Official-Use-Only]
Exhibit 4-7708 - CTH.3007.0009.3994_R - 19-07-2018_16-01-01
Exhibit 4-7709 - CTH.3004.0009.3126_R - DHS content Annual Report 2017-18 amended with comments [DLM=For-Official-Use-Only]
Exhibit 4-7710 - CTH.3004.0009.3127_R - DHS content Annual Report 2017-18 amended with comments
Exhibit 4-7711 - CTH.3004.0009.3178_R - Re- Commonwealth Ombudsman's Office's Review of Recommendation Implementation - Centrelink's automated debt raising and recovery system [DLM=For-Official-Use-Only]
Exhibit 4-7712 - DSS.5036.0001.0087_R - RE- Letter from Commonwealth Ombudsman to Janean - REQUEST FOR LEGAL ADVICE- Request for AGS advice - income averaging [DLM=Sensitive-Legal]
Exhibit 4-7713 - CTH.1000.0010.2951_R - Response- Agreed Follow Up - Recovery of Debts under Employment Income Confirmation [DLM=Sensitive]
Exhibit 4-7714 - CTH.1000.0010.2952_R - Agreed Follow Up Response - Recovery of Debts under EIC
Exhibit 4-7715 - CTH.1000.0010.2987_R - DHS feedback on Draft OO Annual Report Extracts [DLM=For-Official-Use-Only]
Exhibit 4-7716 - CTH.1000.0010.2989_R - Attachment A - Ombudsman's office Annual Report draft extracts 2017-18 v
Exhibit 4-7717 - DSS.5079.0001.0479_R - RE- Copy of letter from Jaala Hinchcliffe, Deputy Ombudsman to Janean Richards, Chief Legal Counsel [DLM=For-Official-Use-Only]
Exhibit 4-7718 - CTH.1000.0010.3143_R - Entry Meeting - Ombudsman Investigation Phase 2 (rescheduled) [DLM=For-Official-Use-Only]
Exhibit 4-7719 - DSS.5000.0001.3375_R - FW- Heads up - Ombudsman inquiry - Centrelink automated debt raising and recovery [DLM=For-Official-Use-Only]
Exhibit 4-7719 - DSS.5000.0001.3375_R - FW- Heads up - Ombudsman inquiry - Centrelink automated debt raising and recovery [DLM=For-Official-Use-Only]
Exhibit 4-7720 - CTH.3034.0053.5211_R - FW- EIC Implementation Phase 2 [SEC=UNCLASSIFIED]
Exhibit 4-7721 - CTH.3034.0053.5212_R - EIC Implementation Phase 2 - SAO letter to DHS 9 August 2018_signed
Exhibit 4-7722 - DSS.5003.0001.0730_R - PR23144607_RE Entry Meeting - Employment Income Confirmation - Stage 2 Report Implementation Investigation [SEC=UNCLASSIFIED]
Exhibit 4-7723 - DSS.5080.0001.0002_R - Fwd- EIC implementation phase 2 - letter [SEC=UNCLASSIFIED]
Exhibit 4-7724 - DSS.5080.0001.0003_R - EIC Implementation Phase 2 - SAO letter to DSS post entry meeting
Exhibit 4-7725 - CTH.3004.0009.6074_R - RE- FOR ACTION- applying the recovery fee in EIC and MIC [DLM=For-Official-Use-Only]
Exhibit 4-7726 - CTH.1000.0010.6502_R - RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 [DLM=Sensitive]
Exhibit 4-7727 - CTH.1000.0010.6504_R - Final Response - EIC Phase 2
Exhibit 4-7728 - CTH.1000.0010.6519 - ATTACH~1
Exhibit 4-7729 - CTH.1000.0010.6523 - ATTACH~2
Exhibit 4-7730 - CTH.1000.0010.6524 - Attachment C - Register
Exhibit 4-7731 - CTH.1000.0010.6511_R - Attachment D - User Feedback
Exhibit 4-7732 - CTH.1000.0010.6531_R - RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 (email 2) [DLM=Sensitive]
Exhibit 4-7733 - CTH.1000.0010.6533 - Attachment D1 - August 2018 flyer
Exhibit 4-7734 - CTH.1000.0010.6535 - Attachment D2 - July 2018 letter 1
Exhibit 4-7735 - CTH.1000.0010.6538 - Attachment D3 - July 2018 letter 2
Exhibit 4-7736 - CTH.1000.0010.6540 - Attachment D4 - June 2018 Flyer
Exhibit 4-7737 - CTH.1000.0010.6542 - Attachment D5 - June 2018 letter 1
Exhibit 4-7738 - CTH.1000.0010.6545 - Attachment D6 - June 2018 letter 2
Exhibit 4-7739 - CTH.1000.0010.6548 - Attachment D7 - March 2018 letter 1
Exhibit 4-7740 - CTH.1000.0010.6551 - Attachment D8 - March 2018 letter 2
Exhibit 4-7741 - CTH.1000.0010.6554_R - RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 (email 3) [DLM=Sensitive]
Exhibit 4-7742 - CTH.1000.0010.6556 - Attachment D9 - March 2018 letter 3
Exhibit 4-7743 - CTH.1000.0010.6559 - Attachment D10 - November 2017 letter 1
Exhibit 4-7744 - CTH.1000.0010.6563 - Attachment D11 - November 2017 letter 2
Exhibit 4-7745 - CTH.1000.0010.6565 - Attachment D12 - November 2017 letter 3
Exhibit 4-7746 - CTH.1000.0010.6567 - Attachment D13 - November 2017 letter 4
Exhibit 4-7747 - CTH.1000.0010.6569_R - Attachment D14 - Nov 2017 letter pack
Exhibit 4-7748 - CTH.1000.0010.6573 - Attachment D15 - June 2017 letter 1
Exhibit 4-7749 - CTH.1000.0010.6576 - Attachment E- 6 July 2018 Response
Exhibit 4-7750 - CTH.1000.0010.6577_R - RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 (email 4) [DLM=Sensitive]
Exhibit 4-7751 - CTH.1000.0010.6579 - Attachment F - Prototype
Exhibit 4-7752 - CTH.1000.0010.6621_R - Attachment G -BVT Testing
Exhibit 4-7753 - CTH.1000.0010.6628 - Attachment H - OB 110-13090010 Annotated
Exhibit 4-7754 - CTH.1000.0010.6630 - Attachment I - OB 110-13090010 - Table5
Exhibit 4-7755 - CTH.1000.0010.6632 - Attachment J - Guide details
Exhibit 4-7756 - CTH.1000.0010.6634 - Attachment K - Complete Guide
Exhibit 4-7757 - CTH.1000.0010.6710 - Attachment L - Integrity Transform
Exhibit 4-7758 - CTH.1000.0010.6727_R - RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 (Last email) [DLM=Sensitive]
Exhibit 4-7759 - CTH.1000.0010.6729 - Attachment M - Projects
Exhibit 4-7760 - CTH.1000.0010.6731 - Attachment M1 - Upfront trial
Exhibit 4-7761 - CTH.1000.0010.6733 - Attachment M2- Inflight analysis
Exhibit 4-7762 - CTH.1000.0010.6749 - Attachment M3 - Case selection
Exhibit 4-7763 - CTH.1000.0010.6756 - AT4CAD~1
Exhibit 4-7764 - CTH.1000.0010.6771 - AT55B8~1
Exhibit 4-7765 - CTH.1000.0010.6773_R - SIGNED RESPONSE- Ombudsman Section 8 investigation - EIC Implementation Phase 2 (Last email) [DLM=Sensitive]
Exhibit 4-7766 - CTH.1000.0010.6775_R - Final Response - EIC Phase 2 (signed)
Exhibit 4-7767 - CTH.3005.0009.2410_R - FW- Draft Policy Guidance for 6.3.9 Confirming Employment Income (Employment Income Confirmation) [DLM=Sensitive]
Exhibit 4-7768 - CTH.3005.0009.2411 - Guide to Social Security Law 6.3.9 Confirming Employment Income
Exhibit 4-7769 - CTH.3004.0009.8922_R - Progress Meeting - Commonwealth Ombudsman's Office's Review of Recommendation Implementation - Centrelink's automated debt raising and recovery system
Exhibit 4-7770 - CTH.1000.0010.7466_R - Areas of focus for EIC Phase 2 Progress Meeting 24 September 2018 [SEC=UNCLASSIFIED]
Exhibit 4-7771 - DSS.5079.0001.0523_R - RE- DSS response to- Implementation of recommendations of the Commonwealth Ombudsman s own motion report 02-2017 [SEC=UNCLASSIFIED]
Exhibit 4-7772 - CTH.1000.0010.7479_R - RESPONSE- Ombudsman Section 8 investigation - EIC Phase 2 - 17 Sep 2018 questions [DLM=Sensitive]
Exhibit 4-7773 - CTH.1000.0010.7527_R - Final Response - EIC Phase 2 - 17 Sep 2018 questions
Exhibit 4-7774 - CTH.1000.0010.7480 - Attachment A - EIC Initiation Letter Sample
Exhibit 4-7775 - CTH.1000.0010.7484 - Attachment B - EIC Online Workflow Screenshots
Exhibit 4-7776 - CTH.3005.0009.3157_R - Ombudsman Meeting Notes - 24 September 2018 [DLM=For-Official-Use-Only]
Exhibit 4-7777 - CTH.3007.0009.7809_R - FW- FOR ACTION - follow up letter from 24 Sept progress meeting [SEC=UNCLASSIFIED]
Exhibit 4-7778 - CTH.3024.0009.9218_R - FW- OCI [DLM=Sensitive-Legal]
Exhibit 4-7778 - CTH.3024.0009.9218_R - FW- OCI [DLM=Sensitive-Legal]
Exhibit 4-7779 - CTH.1000.0011.1048_R - Further s 8 request - EIC Stage 2 Implementation Investigation IOI-2017-200008 LEX ID 5757 [SEC=UNCLASSIFIED]
Exhibit 4-7780 - CTH.3004.0010.3687_R - Potential comments in media form Hon Andrew Wilkie [DLM=Sensitive]
Exhibit 4-7781 - CTH.3005.0009.4386_R - FW- A couple of issues . . . [DLM=For-Official-Use-Only]
Exhibit 4-7782 - CTH.1000.0011.1202_R - RESPONSE- Ombudsman Section 8 investigation - EIC Phase 2 - 28 September 2018 comments [DLM=Sensitive]
Exhibit 4-7783 - CTH.1000.0011.1203_R - Final Response - 28 September 2018 comments
Exhibit 4-7784 - CTH.1000.0011.1205 - Attachment A - Revised Initiation Letter
Exhibit 4-7785 - CTH.1000.0011.1208 - Attachment B - Flyer
Exhibit 4-7786 - CTH.1000.0011.1269_R - RE- Feedback to DHS on initiation text to be user tested [DLM=For-Official-Use-Only]
Exhibit 4-7787 - CTH.1000.0011.1619_R - Subject title - IOI- 2017-200008- Further questions under section 8 Ombudsman Act 1976 [SEC=UNCLASSIFIED]
Exhibit 4-7788 - CTH.3004.0010.4929_R - Paul's notes - Ombudsman Monthly meeting 6 November 10 AM [DLM=For-Official-Use-Only]
Exhibit 4-7789 - CTH.1000.0011.1896_R - RESPONSE- Ombudsman Section 8 investigation - EIC Phase 2 questions [DLM=Sensitive]
Exhibit 4-7790 - CTH.1000.0011.1897 - Attachment B - with calcs
Exhibit 4-7791 - CTH.1000.0011.1898 - Attachment N - with calcs
Exhibit 4-7792 - CTH.1000.0011.1899_R - Final Response - 19 Oct 2018 questions
Exhibit 4-7793 - CTH.1000.0011.1904_R - Final Response - 6 Nov 2018 questions
Exhibit 4-7794 - CTH.3008.0023.6906_R - FW- Processing Data - Monthly Income Data Matching Meeting [DLM=For-Official-Use-Only]
Exhibit 4-7795 - CTH.1000.0011.1913_R - RESPONSE- FURTHER INFORMATION - Ombudsman Section 8 investigation - WILKIE Recovery of Debts EIC [DLM=Sensitive]
Exhibit 4-7796 - CTH.1000.0011.1914_R - Final Response - WILKIE Recovery of Debts EIC
Exhibit 4-7797 - CTH.3004.0010.5742_R - For approval- Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7798 - CTH.3004.0010.5743_R - Attachment A - s8 request - IMP OF RECOMMENDATIONS OF OWN MOTION REPORT (002)
Exhibit 4-7799 - CTH.3004.0010.5748 - Copy of MI7303 - OCI Stats by Month to October 2018 (002)
Exhibit 4-7800 - CTH.3005.0009.6354_R - Paul's update on Ombudsman's matters [DLM=For-Official-Use-Only]
Exhibit 4-7801 - CTH.3008.0024.2905_R - FW- Action Item Response 02.10.2018_2 - Monthly Income Data Matching Meeting [DLM=For-Official-Use-Only]
Exhibit 4-7802 - CTH.3008.0024.2906 - Action Item Response 02.10.2018_2
Exhibit 4-7803 - CTH.2001.0012.0214_R - FW- Multiple Documents - 'Signed letter from DO to DHS GM with draft report' (A1701879), 'Draft Report V1.0 - EIC Stage 2 Implementation' (A1677898) [SEC=UNCLASSIFIED]
Exhibit 4-7804 - MAS.0001.0026.0875_R - Ombudsman EIC Report [DLM=For-Official-Use-Only]
Exhibit 4-7805 - CTH.3008.0024.3244_R - RE- URGENT CLEARANCE- User testing report [DLM=For-Official-Use-Only]
Exhibit 4-7806 - CTH.1000.0011.2870_R - Action Item 02.10.2018_4 from 2 October 2018 EIC Meeting [DLM=Sensitive]
Exhibit 4-7807 - CTH.1000.0011.2871 - AI 02.10.2018_4 - User testing report_CUPI Nov_2018
Exhibit 4-7808 - CTH.1000.0011.2933_R - RE- Meeting to discuss Ombudsman EIC s.15 report [DLM=Sensitive]
Exhibit 4-7809 - CTH.3005.0009.6914_R - DHS discussion with Ombudsman's office regarding draft Phase 2 implementation report [DLM=For-Official-Use-Only]
Exhibit 4-7810 - CTH.1000.0011.2950_R - RE- For assistance please - EIC meeting tomorrow - list of DHS participants [DLM=For-Official-Use-Only]
Exhibit 4-7811 - CTH.1000.0011.2952 - Attachment C - Participants list 5 December 2018
Exhibit 4-7812 - CTH.3004.0010.6684_R - RE- Executive Meeting [DLM=For-Official-Use-Only]
Exhibit 4-7813 - CTH.3005.0009.6942_R - Fw- OO meeting tomorrow [DLM=For-Official-Use-Only]
Exhibit 4-7814 - CTH.3005.0009.6943 - 4. Outcome - No Contact Debt Drop 2_v2.3 DMLDIR
Exhibit 4-7815 - CTH.3005.0009.6946 - 6. Outcome - Debt Drop 2_v2.4 DMLDIR
Exhibit 4-7816 - CTH.3005.0009.6948_R - 6.4 User Testing report TS044_PS1882 EIC Compliance Debt letters_v0.1 Final
Exhibit 4-7817 - CTH.3005.0009.6960 - 1. Standard Initiation letter_v3.0 Drop 2_Final
Exhibit 4-7818 - CTH.3005.0009.6964 - 2. Reminder letter_v2.0 Drop 2_Final
Exhibit 4-7819 - CTH.3005.0009.6968_R - Paul's notes Ombudsman meeting 5 December 2018 [DLM=For-Official-Use-Only]
Exhibit 4-7820 - MAS.0001.0023.9257_R - RE- RESPONSE REQ'D by 4pm 28-11-2018- Review and advise Lead - Ombudsman EIC Implementation Report [DLM=For-Official-Use-Only]
Exhibit 4-7821 - CTH.3004.0010.7405_R - DHS-Ombudsman's office meeting (TBA) EIC Phase 2 Report [DLM=For-Official-Use-Only]
Exhibit 4-7822 - CTH.1000.0011.3551_R - RESPONSE- Ombudsman Section 8 investigation - EIC Phase 2 Draft Implementation Report [DLM=Sensitive]
Exhibit 4-7823 - CTH.1000.0011.3586_R - DHS Response Letter DS signed 20_12_18
Exhibit 4-7824 - CTH.1000.0011.3588 - Attachment A - Overarching comments and Attachment A_1
Exhibit 4-7825 - CTH.1000.0011.3552 - Attachment B - Comments on Draft Report
Exhibit 4-7826 - CTH.1000.0011.3939_R - EIC Phase 2 - Working draft report meeting - 10 January 2019 [SEC=UNCLASSIFIED]
Exhibit 4-7827 - CTH.3005.0009.8004_R - FW- For review - re- Appendix C in the Ombudsman report [DLM=For-Official-Use-Only]
Exhibit 4-7828 - CTH.3005.0009.8082_R - FW- meeting with the Ombudsman tomorrow [DLM=For-Official-Use-Only]
Exhibit 4-7829 - CTH.3005.0009.8548_R - Paul's meeting notes from meeting Ombudsman on the status of their report - 10-1-19- [DLM=For-Official-Use-Only]
Exhibit 4-7830 - CTH.1000.0011.4218_R - RE- Summary of recommendations - EIC Phase 2 report [DLM=For-Official-Use-Only]
Exhibit 4-7831 - CTH.3004.0010.8817_R - RE- FOR REVIEW - Revised working draft recommendations - EIC implementation report [DLM=For-Official-Use-Only]
Exhibit 4-7832 - CTH.1000.0011.4252_R - RE- Summary of recommendations - EIC Phase 2 report [DLM=For-Official-Use-Only]
Exhibit 4-7833 - DSS.5079.0001.0526_R - FW- Extracts from working draft - report on implementation of recommendations- Centrelink s Automated D... [SEC=UNCLASSIFIED]
Exhibit 4-7834 - DSS.5079.0001.0529_R - For information draft report on implementation of recommendations- Centrelink s Automated Debt Raising and Recovery... [SEC=OFFICIAL]
Exhibit 4-7835 - DSS.5079.0001.0531_R - RE- For information draft report on implementation of recommendations- Centrelink s Automated Debt Raising and Recovery... [SEC=OFFICIAL]
Exhibit 4-7836 - CTH.1000.0011.4378_R - RE- Revised EIC report text for clarification [DLM=For-Official-Use-Only]
Exhibit 4-7837 - CTH.3005.0010.0670_R - Data [DLM=For-Official-Use-Only]
Exhibit 4-7838 - CTH.3004.0011.1685_R - RE- For Info- New Issue Raised by Ombudsman's Office today in relation to EIC Stage 2 Report [DLM=For-Official-Use-Only]
Exhibit 4-7839 - CTH.3004.0011.2090_R - RE- For clearance (COB today)- CCD comments about the Draft Ombudsman Report recommendations [DLM=For-Official-Use-Only]
Exhibit 4-7840 - CTH.1000.0011.5693_R - Draft EIC report [SEC=UNCLASSIFIED]
Exhibit 4-7841 - CTH.3004.0011.4147_R - ACTION- Ombudsman draft EIC Implementation Report received [DLM=Sensitive-Legal]
Exhibit 4-7842 - CTH.2001.0012.8261_R - FW- Ombudsman draft EIC Implementation Report received [DLM=Sensitive-Legal]
Exhibit 4-7843 - CTH.3007.0011.2464_R - RE- Ombudsman draft EIC Implementation Report received [DLM=Sensitive-Legal]
Exhibit 4-7844 - CTH.2001.0012.8316_R - FW- Ombudsman draft EIC Implementation Report received [DLM=Sensitive-Legal]
Exhibit 4-7845 - DSS.5000.0001.5706_R - Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=UNCLASSIFIED]
Exhibit 4-7845 - DSS.5000.0001.5706_R - Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=UNCLASSIFIED]
Exhibit 4-7846 - DSS.5000.0001.5707_R - IOI-2017-200008 - Ms K Campbell AO CSC
Exhibit 4-7846 - DSS.5000.0001.5707_R - IOI-2017-200008 - Ms K Campbell AO CSC
Exhibit 4-7847 - DSS.5000.0001.5708 - 001 Draft Report V3.0 - EIC Stage 2 Implementation - draft for Secretary Comment
Exhibit 4-7848 - CTH.3005.0010.1097_R - Ombudsman draft EIC Implementation Report - Legal Services comment [DLM=Sensitive-Legal]
Exhibit 4-7849 - CTH.3005.0010.1099_R - EC19-000243 v0.13 Legal Services revisions - Legal Services edit 250219
Exhibit 4-7850 - DSS.5000.0001.5763_R - FW- Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=UNCLASSIFIED]
Exhibit 4-7850 - DSS.5000.0001.5763_R - FW- Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=UNCLASSIFIED]
Exhibit 4-7851 - CTH.3007.0011.2981_R - OBO [DLM=For-Official-Use-Only]
Exhibit 4-7852 - CTH.3007.0011.2982_R - OBO
Exhibit 4-7853 - CTH.3004.0011.6092_R - FW- Automated Debt Raising and Recovery System - Clarification of matters [DLM=For-Official-Use-Only]
Exhibit 4-7854 - CTH.3021.0004.6022_R - Update on Secretary's meeting with the Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7854 - CTH.3021.0004.6022_R - Update on Secretary's meeting with the Ombudsman [DLM=For-Official-Use-Only]
Exhibit 4-7855 - CTH.3004.0011.6244_R - EIC - Email to the Ombudsman [DLM=Sensitive]
Exhibit 4-7856 - CTH.3004.0011.6835_R - RE- Secretary's request for further information [DLM=For-Official-Use-Only]
Exhibit 4-7857 - CTH.3005.0010.1464_R - FW- For Clearance- Secretary's email to Michael Manthorpe [DLM=Sensitive-Legal]
Exhibit 4-7858 - CTH.3005.0010.1465 - Secretary's email to Michael Manthorpe - Draft Legal ORMS Integrity and Info - 040319
Exhibit 4-7859 - CTH.3005.0010.1467 - 04032019092532-0001
Exhibit 4-7860 - DSS.5080.0001.0017_R - RE- Heads up for Brenton re. clearance- Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=UNCLASSIFIED]
Exhibit 4-7861 - CTH.3004.0011.6279_R - RE- Secretary's request for further information [DLM=For-Official-Use-Only]
Exhibit 4-7862 - CTH.3004.0011.6343_R - RE- For Clearance- Secretary's email to Michael Manthorpe [DLM=Sensitive-Legal]
Exhibit 4-7863 - CTH.3004.0011.6344 - Secretary's email to Michael Manthorpe - Draft Legal ORMS Integrity and Info - 040319
Exhibit 4-7864 - CTH.3004.0011.6445_R - FW- Draft email to send to Ombudsman - EIC processes [DLM=For-Official-Use-Only]
Exhibit 4-7865 - CTH.3004.0011.6447 - Sec annot proposed reply Ombudsman 050319
Exhibit 4-7866 - CTH.2001.0012.9951_R - RE- For Clearance- Secretary's email to Michael Manthorpe [DLM=Sensitive-Legal]
Exhibit 4-7867 - CTH.2001.0012.9953 - Secretary's email to Michael Manthorpe - Draft Legal ORMS Integrity and Info - 040319
Exhibit 4-7868 - CTH.2001.0012.9976_R - Re- For your further review - draft email to Secretary [DLM=For-Official-Use-Only]
Exhibit 4-7869 - DSS.5079.0001.0578_R - RE- DSS Follow up- Draft Ombudsman's report for comment - Employment Income Confirmation [DLM=For-Official-Use-Only]
Exhibit 4-7870 - CTH.2001.0013.0036_R - RE- Draft email to send to Ombudsman - EIC processes [DLM=For-Official-Use-Only]
Exhibit 4-7871 - DSS.5079.0001.0585_R - FW- Extension of time to respond to Draft EIC report - and contact details- IOI-2017-200008 [SEC=UNCLASSIFIED]
Exhibit 4-7872 - DSS.5079.0001.0629_R - [D19 183685] Online Compliance - Commonwealth Ombudsman s Draft Implementation Report into EIC - February 2019 - EC19-000650 - Attachment B - Letter of reply to Ombudsman
Exhibit 4-7873 - DSS.5079.0001.0632 - [D19 183694] Online Compliance - Commonwealth Ombudsmans Draft Implementation Report into EIC - February 2019 - EC19-000650 Response to Ombudsman s Draft Implementation Report
Exhibit 4-7874 - CTH.3004.0011.6682_R - RESPONSE- 9am 8 MARCH - FORMAL RESPONSE TO OMBUDSMAN EIC REPORT [DLM=For-Official-Use-Only]
Exhibit 4-7875 - CTH.3004.0011.6688 - EC19-000193 - GM cleared clean Annettes review)
Exhibit 4-7876 - CTH.2001.0013.0154_R - FW- Draft Implementation Report into Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7877 - CTH.3027.0046.5885_R - FW- 9am 8 MARCH - FORMAL RESPONSE TO OMBUDSMAN EIC REPORT [DLM=Sensitive-Legal]
Exhibit 4-7877 - CTH.3027.0046.5885_R - FW- 9am 8 MARCH - FORMAL RESPONSE TO OMBUDSMAN EIC REPORT [DLM=Sensitive-Legal]
Exhibit 4-7878 - CTH.3027.0046.5888 - Attachment C - Comment on legality
Exhibit 4-7879 - CTH.3027.0046.5890 - EC19-000193 - Legal
Exhibit 4-7880 - CTH.3027.0046.5895 - Draft Implementation Report - Legal
Exhibit 4-7881 - CTH.3027.0046.5935 - EC19-000070 v0.3 RS - Legal
Exhibit 4-7882 - CTH.2001.0013.0297_R - FW- EIC implementation report [DLM=Sensitive]
Exhibit 4-7883 - CTH.3004.0011.6861_R - Re- FYI - Ombudsman office request for Additional EIC data [DLM=For-Official-Use-Only]
Exhibit 4-7884 - DSS.5079.0001.0642_R - EIC implementation report [SEC=UNCLASSIFIED]
Exhibit 4-7885 - DSS.5079.0001.0643 - 001 Draft Report V5.0 - EIC Stage 2 Implementation - for sending to departments 13 March 2019 (A1740666)
Exhibit 4-7886 - DSS.5079.0001.0682_R - RESPONSE- Draft Ombudsman's report for comment - Employment Income Confirmation [SEC=OFFICIAL]
Exhibit 4-7887 - DSS.5079.0001.0684_R - DSS Response - draft Commonwealth Ombudsman's Implementation Report on Centrelink's Automated Debt Raising and Recovery System - EC19-000650 - 2019-03-09
Exhibit 4-7888 - CTH.3007.0011.3607_R - FYI - Ombudsman office request for Additional EIC data [DLM=For-Official-Use-Only]
Exhibit 4-7889 - CTH.3004.0011.7239_R - RE- For clearance (due 12pm, 19 Mar)- Ombudsman office request for Additional EIC data [DLM=For-Official-Use-Only]
Exhibit 4-7890 - CTH.1000.0011.7754_R - Draft Implementation Report - Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7891 - CTH.1000.0011.7756_R - Department of Human Services - Final Response - dated 21 March 2019
Exhibit 4-7892 - CTH.1000.0011.7761 - Draft Implementation Report - DHS amendments
Exhibit 4-7893 - CTH.1000.0011.7831_R - EIC meetings [SEC=UNCLASSIFIED]
Exhibit 4-7894 - CTH.3008.0025.3343_R - Public Release of Ombudsman report- Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7895 - CTH.1000.0011.7873_R - Embargoed report into the implementation of Employment Income Confirmation recommendations [SEC=UNCLASSIFIED]
Exhibit 4-7896 - CTH.1000.0011.7874_R - 001 Embargoed report
Exhibit 4-7897 - CTH.1000.0011.7919_R - A1738660 IOI-2017-200008 - Ms Renee Leon PSM
Exhibit 4-7898 - CTH.1000.0011.7967_R - A1738658 IOI-2017-200008 - The Hon Michael Keenan MP
Exhibit 4-7899 - DSS.5000.0001.6062_R - Embargoed report into the implementation of Employment Income Confirmation recommendations [SEC=UNCLASSIFIED]
Exhibit 4-7900 - DSS.5000.0001.6108_R - A1738661 IOI-2017-200008 - Ms Kathryn Campbell AO CSC
Exhibit 4-7901 - DSS.5012.0017.4752_R - A1748576 IOI-2017-200008 - The Hon Paul Fletcher MP
Exhibit 4-7902 - CTH.3005.0010.2896_R - Ombudsman correspondence to Mr Andrew Wilkie MP - Centrelink's Automated Debt Raising and Recovery System [DLM=For-Official-Use-Only]
Exhibit 4-7903 - CTH.3005.0010.2898_R - 2018-504855 - Mr Wilkie - Investigation closure letter
Exhibit 4-7904 - CTH.3007.0041.8376_R - Income Compliance Report_Final_06 April 2021