Day 7 − Hearing Block 1, 4 November 2022

Day
7
Date
Location
Brisbane
Hearing
Hearing Block 1

Exhibits

Exhibit 1-0488 - ATO.002.162.6096_R - RE- DHS Information Request for ATO audit reports [DLM=Sensitive]
Exhibit 1-0489 - ATO.001.270.6096_R - All staff- An update from the ATO Executive
Exhibit 1-0490 - ATO.001.571.7795 - Centrelink Briefing
Exhibit 1-0491 - ATO.001.572.0731_R - RE- Estimates brief on ATO - Centrelink datamatching [SEC=UNCLASSIFIED]
Exhibit 1-0492 - ATO.001.844.8813_R - FW- Data matching with DHS [SEC=UNCLASSIFIED]
Exhibit 1-0493 - ATO.001.844.8815 - Centrelink Briefing
Exhibit 1-0494 - ATO.001.866.3464_R - RE- ATO approach to Compliance [SEC=UNOFFICIAL] [DLM=For-Official-Use-Only]
Exhibit 1-0495 - ATO.001.924.2335_R - Briefing Neil Olesen re Centrelink issue [SEC=UNCLASSIFIED]
Exhibit 1-0496 - ATO.001.924.3031_R - RE- Urgent information required due to complaint compensation request. [DLM=For-Official-Use-Only]
Exhibit 1-0497 - ATO.001.940.6771_R - FW- Formal response- Annualised information to DHS [DLM=For-Official-Use-Only]
Exhibit 1-0498 - ATO.002.077.5542 - Draft letter - CoT to DHS
Exhibit 1-0499 - ATO.002.079.0228_R - 1-8F5AT2A RE- Data exchange for whole-of-government debt initiative [DLM=For-Official-Use-Only]
Exhibit 1-0500 - ATO.002.162.6091 - 20190719 Advice
Exhibit 1-0501 - ATO.002.162.6094 - 20190719 Advice - revised
Exhibit 1-0502 - ATO.002.162.6277_R - RE- ATO-DHS STP - Follow up advice [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege]
Exhibit 1-0503 - ATO.002.162.6302_R - FW- DRAFT ATO-DHS STP - Follow up advice [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege] [DLM=Sensitive]
Exhibit 1-0504 - ATO.002.162.6328_R - FW- ATO-DHS STP - Follow up advice [SEC=OFFICIAL-Sensitive, ACCESS=Legal-Privilege] [DLM=Sensitive]
Exhibit 1-0505 - ATO.9999.0001.0003 - Guidelines on data matching in Australian Government administration
Exhibit 1-0505A - ATO.002.077.0418_R - 02116928 ADVC ATO Data Matching - Trans Info to DMA
Exhibit 1-0505B - ATO.002.077.0460 - 02116928 ADVC ATO data matching table ATTACHMENT
Exhibit 1-0506 - ARL.9999.0001.0020 - 2022.09.30 - NTG-0008 ARL Collect Pty Ltd
Exhibit 1-0507 - ARL.9999.0001.0018_R - Royal Commission ARL Statement Robert Ashton Whelan 13 Oct 2022
Exhibit 1-0508 - ARL.9999.0001.0001_R - Services Australia - Royal Commission Robodebt - Appendix 4 & 5
Exhibit 1-0509 - ARL.9999.0001.0002_R - Reminder- Centrelink Class Action and Customer Queries (ARL) [SEC=OFFICIAL-Sensitive]
Exhibit 1-0510 - ARL.9999.0001.0005 - opt-out-notice
Exhibit 1-0511 - ARL.9999.0001.0006_R - Re- Reminder- Centrelink Class Action and Customer Queries (ARL) [SEC=OFFICIAL-Sensitive]
Exhibit 1-0512 - ARL.9999.0001.0007_R - Immediate changes to debt management [SEC=OFFICIAL]
Exhibit 1-0513 - ARL.9999.0001.0008_R - Services Australia - Royal Commission Robodebt - Appendix 3
Exhibit 1-0514 - ARL.9999.0001.0009_R - Services Australia - Royal Commission Robodebt - Appendix 1 & 2
Exhibit 1-0515 - ARL.9999.0001.0014_R - Reminder- Centrelink Class Action and Customer Queries (ARL) [SEC=OFFICIAL-Sensitive]
Exhibit 1-0519 - MGR.9999.0001.0004 - 2022.09.29 - NTG-0004 Illion Australia Pty Ltd trading as Milton Graham
Exhibit 1-0520 - MGR.9999.0001.0002_R - 2022.10.13 - NTG-0004 Milton Graham - Response
Exhibit 1-0521 - MGR.0001.0001.0002_R - NM signed Contract Ext Letter MG Nov 2019
Exhibit 1-0522 - MGR.0001.0001.0003_R - Illion Contract Ext Signed (3)
Exhibit 1-0523 - MGR.0001.0001.0023_R - Service Level Agreement 2016 Final (Signed Document) Feb 2018
Exhibit 1-0524 - MGR.0001.0001.0039_R - Service Level Agreement 2019 August
Exhibit 1-0525 - MGR.0001.0001.0052_R - Signed Contract 2016
Exhibit 1-0526 - MGR.0001.0001.0102_R - Centrelink & DNB - Official Order 20160615
Exhibit 1-0527 - MGR.0001.0001.0104_R - Performance Management Framework and Balanced Scorecard_pdf
Exhibit 1-0528 - MGR.0001.0001.0116 - Service Level Agreement 2016 (007) Final Version 050417
Exhibit 1-0529 - MGR.0001.0001.0129 - Service Level Agreement 2016 (008)_August 2017_FINAL
Exhibit 1-0530 - MGR.0001.0001.0143_R - Variation increase funds D&B SIGNED 21022018
Exhibit 1-0531 - MGR.0003.0001.0020 - Negotiation August 2012
Exhibit 1-0532 - MGR.0003.0001.0049 - DMS_Negotiation_Julian
Exhibit 1-0533 - MGR.0003.0001.0067 - Arrangement Default Scripting proposal
Exhibit 1-0534 - MGR.0003.0001.0075 - NCC Scripting Guidelines_V1 March 2018
Exhibit 1-0535 - MGR.0003.0001.0151_R - 1.1 DMS Foundation Induction I - Introduction and Debt Collection Cycle
Exhibit 1-0536 - MGR.0003.0001.0168 - 2.1 DMS Foundation Induction I - Verification and Privacy
Exhibit 1-0537 - MGR.0003.0001.0191 - 2.3 DMS Foundation Induction I - Communication Skills
Exhibit 1-0538 - MGR.0003.0001.0248 - 4.1 DMS Foundation Induction I - Alternative outcome and Skip Trace
Exhibit 1-0539 - MGR.0003.0001.0402 - Collector Induction Participant Workbook V1.0 January 2018 MG
Exhibit 1-0540 - MGR.0003.0001.1147 - Collector Training_Workbook Instructor V1 August 2016
Exhibit 1-0541 - MGR.0003.0001.1449 - DMS TM 2 Day Foundations_Participant workbook V1 September 2017
Exhibit 1-0542 - MGR.0003.0001.1583 - 1.2 DMS Foundation Induction I - Quality Framework and System BasicsIntroduction
Exhibit 1-0543 - MGR.0003.0001.1685 - 2.2 DMS Foundation Induction I - Debt collection guidelines
Exhibit 1-0544 - MGR.0003.0001.1792 - 3.1 DMS Foundation Induction I - Communications Skills and Arrangement
Exhibit 1-0545 - MGR.0003.0001.1835 - 50_50 Promise to Pay V1 January 2017
Exhibit 1-0546 - MGR.0003.0001.2880_R - Scripts - Centrelink V2 March 2016
Exhibit 1-0547 - MGR.0003.0001.2907_R - CH003-1 - Complaints Handling Procedure (External) V1 October 2019
Exhibit 1-0548 - MGR.0003.0001.2911 - complaints Handling process V1 August 2019
Exhibit 1-0549 - MGR.0003.0001.2914_R - DMS Complaint Delegation V5 February 2016
Exhibit 1-0550 - MGR.0003.0001.2928_R - CHR003-2 - Complaints Handling Procedure V2 October 2020
Exhibit 1-0551 - MGR.0003.0001.2947_R - Scripts - Centrelink V2 March 2017
Exhibit 1-0552 - MGR.0003.0001.2958 - Centrelink Suicide and Self Harm Threat Collector Guidelines V2 January 2017
Exhibit 1-0553 - MGR.0003.0001.2959 - Centrelink Training Guide January 2017 V1
Exhibit 1-0554 - MGR.0003.0001.2971 - Centrelink_Desk visual_DHS Dispute Process V1 March 2017
Exhibit 1-0555 - MGR.0003.0001.2972 - Centrelink_Desk visual_Public Queries V1 March 2017
Exhibit 1-0556 - MGR.0003.0001.2974_R - Centrelink_Product Induction Training_V1_January 2017
Exhibit 1-0557 - MGR.0003.0001.3024 - Centrelink_Push Message_Desk visual_V1 May 2017
Exhibit 1-0558 - MGR.0003.0001.3034_R - Scripts - Centrelink V3 June 2017
Exhibit 1-0559 - MGR.0003.0001.3282 - Centrelink Dispute Process
Exhibit 1-0560 - MGR.0003.0001.3295 - Centrelink Training Guide January 2017 V1
Exhibit 1-0561 - MGR.0003.0001.3307 - Centrelink_Desk visual_Public Queries V1 March 2017
Exhibit 1-0562 - MGR.0003.0001.3308 - Introduction to DHS_2018_August2018 FINAL (1)
Exhibit 1-0563 - MGR.0003.0001.3384 - 12.17_DHS evaluation form - Quality Call
Exhibit 1-0564 - MGR.0003.0001.3385 - 12.17_DHS quality-call-standards
Exhibit 1-0565 - MGR.0003.0001.3395 - Centrelink call scripts - V1 May 2021
Exhibit 1-0566 - MGR.0003.0001.3396 - Centrelink_Desk visual_DHS Dispute Process V1 March 2017
Exhibit 1-0567 - MGR.0003.0001.3397 - Centrelink_Desk visual_How to respond V2 March 2017
Exhibit 1-0568 - MGR.0003.0001.3398 - Centrelink_Desk visual_Public Queries V1 March 2017
Exhibit 1-0569 - MGR.0003.0001.3399_R - Centrelink_Product Induction Training_V1_January 2017
Exhibit 1-0570 - MGR.0003.0001.3417 - Client training_DHS Centrelink V1 January 2017
Exhibit 1-0571 - MGR.0003.0001.3479 - Introduction to DHS v7
Exhibit 1-0572 - MGR.0003.0001.3520 - Presentation_Financial Hardship_Vulnerable Customers
Exhibit 1-0573 - MGR.0003.0001.3539_R - Scripts - Centrelink V1 June 2018
Exhibit 1-0574 - MGR.0003.0001.3554 - DMS Complaint Hadling Timeline (Govenrment) V1 August 2016
Exhibit 1-0575 - MGR.0003.0001.3555 - DMS Complaint Response (Govenrment) Templates V2 Febraury 2016
Exhibit 1-0576 - MGR.0003.0001.3560 - NCC Complaints Process Flow V2 March 2016
Exhibit 1-0577 - MGR.0003.0001.3565_R - Complaint Handling Register 2017 additional Robodebt extract
Exhibit 1-0578 - MGR.0003.0001.3566_R - DHS Complaints 2016 - 2022 additional Robodebt extract
Exhibit 1-0579 - MGR.0004.0001.0018_R - Centrelink-RO-MG-SA-D261017617-REN-2018
Exhibit 1-0580 - MGR.0004.0001.0028 - DHS Centrelink call scripts - February 2020 v1.0
Exhibit 1-0581 - MGR.0004.0001.0029 - DHS Centrelink call scripts - November 2019 v1.0
Exhibit 1-0582 - MGR.0004.0001.0030_R - FW- ISA DEBTS [SEC=UNCLASSIFIED-For-Official-Use-Only]
Exhibit 1-0583 - MGR.0004.0001.0032_R - FW- New Consequences [SEC=UNCLASSIFIED]
Exhibit 1-0584 - MGR.0004.0001.0035_R - required questions for ICA, ISA, IPA, IEA
Exhibit 1-0585 - MGR.0004.0001.0048_R - RE- Scripts for staff usage [SEC=UNCLASSIFIED]
Exhibit 1-0586 - MGR.0004.0001.0068 - 3rd Demand Letter
Exhibit 1-0587 - MGR.0004.0001.0070_R - Account Finalised
Exhibit 1-0588 - MGR.0004.0001.0071 - Additional Invoice Letter
Exhibit 1-0589 - MGR.0004.0001.0073 - Arrangement Default
Exhibit 1-0590 - MGR.0004.0001.0075 - Balance Demand Letter
Exhibit 1-0591 - MGR.0004.0001.0077 - Centrelink Statement of Payment (Temp)
Exhibit 1-0592 - MGR.0004.0001.0105 - Date of Birth Update Letter
Exhibit 1-0593 - MGR.0004.0001.0107 - Ezy Peel
Exhibit 1-0594 - MGR.0004.0001.0111 - Final Demand Letter (PPL)
Exhibit 1-0595 - MGR.0004.0001.0113 - Final Demand Letter
Exhibit 1-0596 - MGR.0004.0001.0115 - Financial Information Request
Exhibit 1-0597 - MGR.0004.0001.0117 - First Demand Letter (FRC)
Exhibit 1-0598 - MGR.0004.0001.0119 - First Demand Letter (PPL)
Exhibit 1-0599 - MGR.0004.0001.0121 - First Demand Letter
Exhibit 1-0600 - MGR.0004.0001.0123 - Letter of Authority
Exhibit 1-0601 - MGR.0004.0001.0125 - Payment Receipt
Exhibit 1-0602 - MGR.0004.0001.0127 - PO Confirmation Letter
Exhibit 1-0603 - MGR.0004.0001.0129 - Promise to Pay Default Letter
Exhibit 1-0604 - MGR.0004.0001.0131 - Request to Contact
Exhibit 1-0605 - MGR.0004.0001.0133 - Review Letter
Exhibit 1-0606 - MGR.0004.0001.0135 - Second Demand Letter
Exhibit 1-0607 - MGR.0004.0001.0141 - Samples_V1_TKT565199
Exhibit 1-0608 - MGR.0004.0001.0180 - ARRDEF5
Exhibit 1-0609 - MGR.0004.0001.0182 - AUTH
Exhibit 1-0610 - MGR.0004.0001.0184 - DEFARR
Exhibit 1-0611 - MGR.0004.0001.0186 - DEM4
Exhibit 1-0612 - MGR.0004.0001.0188 - DEMBALX
Exhibit 1-0613 - MGR.0004.0001.0190 - DPAID
Exhibit 1-0614 - MGR.0004.0001.0192 - DSS1
Exhibit 1-0615 - MGR.0004.0001.0194 - DSS2
Exhibit 1-0616 - MGR.0004.0001.0196 - DSSINV
Exhibit 1-0617 - MGR.0004.0001.0198_R - FDLCEN
Exhibit 1-0618 - MGR.0004.0001.0200_R - FDLDSS
Exhibit 1-0619 - MGR.0004.0001.0202_R - FRC
Exhibit 1-0620 - MGR.0004.0001.0204_R - POCONF
Exhibit 1-0621 - MGR.0004.0001.0206_R - PPLDEM1
Exhibit 1-0622 - MGR.0004.0001.0208_R - PPLFIN1
Exhibit 1-0623 - MGR.0004.0001.0210_R - RECPAY
Exhibit 1-0624 - MGR.0004.0001.0212_R - REQCONX
Exhibit 1-0625 - MGR.0004.0001.0214_R - SOM
Exhibit 1-0626 - MGR.0004.0001.0288_R - OVERPAY
Exhibit 1-0627 - MGR.0004.0001.0292_R - ARRDEF5
Exhibit 1-0628 - MGR.0004.0001.0294_R - AUTH
Exhibit 1-0629 - MGR.0004.0001.0296_R - DEFARR
Exhibit 1-0630 - MGR.0004.0001.0298_R - DEM4
Exhibit 1-0631 - MGR.0004.0001.0300_R - DEMBALX
Exhibit 1-0632 - MGR.0004.0001.0302_R - DPAID
Exhibit 1-0633 - MGR.0004.0001.0304_R - DSS1
Exhibit 1-0634 - MGR.0004.0001.0306_R - DSS2
Exhibit 1-0635 - MGR.0004.0001.0308_R - DSSINV
Exhibit 1-0636 - MGR.0004.0001.0310_R - FDLCEN
Exhibit 1-0637 - MGR.0004.0001.0312_R - FDLDSS
Exhibit 1-0638 - MGR.0004.0001.0314_R - FRC
Exhibit 1-0639 - MGR.0004.0001.0316_R - POCONF
Exhibit 1-0640 - MGR.0004.0001.0318_R - PPLDEM1
Exhibit 1-0641 - MGR.0004.0001.0320_R - PPLFIN1
Exhibit 1-0642 - MGR.0004.0001.0322_R - RECPAY
Exhibit 1-0643 - MGR.0004.0001.0324_R - REQCONX
Exhibit 1-0644 - MGR.0004.0001.0326_R - SOM
Exhibit 1-0645 - MGR.0004.0001.0328_R - DHS Letters - Back of Letter Enhancement
Exhibit 1-0646 - MGR.0004.0001.0329 - DHS Letters - Back of Letter Enhancement - v1 - Feb17
Exhibit 1-0647 - MGR.0004.0001.0330_R - MG - Letter Suite 140120 [SEC=DLM-ONLY-For-Official-Use-Only]
Exhibit 1-0648 - MGR.0004.0001.0339_R - MG Letters (Consequences) updated 130120
Exhibit 1-0649 - MGR.0004.0001.0347_R - MG Letters (No Consequences) updated 130120
Exhibit 1-0650 - MGR.0004.0001.0373_R - MG - Services Australia rebranding changes [SEC=UNCLASSIFIED]
Exhibit 1-0651 - MGR.0004.0001.0374_R - RE- Updates [SEC=UNCLASSIFIED]
Exhibit 1-0652 - MGR.0004.0001.0428_R - BPay Overpayments - SMS & Letter [SEC=DLM-ONLY-For-Official-Use-Only]
Exhibit 1-0653 - MGR.0004.0001.0429_R - OVERPAY
Exhibit 1-0654 - MGR.0004.0001.0434 - Centrelink SMS Scripts November 2020
Exhibit 1-0655 - MGR.0004.0001.0435_R - Departmental Approval - First Name SMS and legacy debts [SEC=DLM-ONLY-For-Official-Use-Only]
Exhibit 1-0656 - MGR.0004.0001.0474_R - 4645291 - NOTES
Exhibit 1-0657 - MGR.0004.0001.0823 - DMS Complaint Response (Govenrment) Templates V2 Febraury 2016
Exhibit 1-0658 - MGR.0005.0001.0001_R - 121017 Pre Approved script changes
Exhibit 1-0659 - MGR.0005.0001.0003_R - RE- MG letter suite agreed updates [SEC=UNOFFICIAL]
Exhibit 1-0660 - MGR.0005.0001.0004_R - RE- Information Required [SEC=UNOFFICIAL]
Exhibit 1-0661 - MGR.0005.0001.0006 - DHS Letters - Back of Letter Enhancement - v1 - Feb17
Exhibit 1-0662 - MGR.0005.0001.0042_R - Debt call feedback collated
Exhibit 1-0663 - MGR.0005.0001.0063_R - FDLDSS
Exhibit 1-0664 - MGR.0005.0001.0080 - Centrelink Treatment map
Exhibit 1-0665 - MGR.0005.0001.0081 - TREATMENT PROCESS CL
Exhibit 1-0666 - MGR.0005.0001.0084 - MG General Enquiries
Exhibit 1-0667 - MGR.0005.0001.0112_R - 9 August 2017 Minutes
Exhibit 1-0668 - MGR.0005.0001.0135_R - MG ECA feedback November
Exhibit 1-0669 - MGR.0005.0001.0327_R - DHS - QPR Minutes - 5 February 2020
Exhibit 1-0670 - MGR.0005.0001.0360 - Assurance Checklist V Feb 2020
Exhibit 1-0671 - MGR.0005.0001.0408_R - MG Call-file audits July 20-2021 (17)
Exhibit 1-0672 - MGR.0005.0001.0409_R - MG File Audit June 2019
Exhibit 1-0673 - MGR.0005.0001.0410_R - MG Quality Call Listening 2019 (3)
Exhibit 1-0674 - MGR.0005.0001.0411_R - MG visit QOL Calls 2020
Exhibit 1-0675 - MGR.0005.0001.0412_R - September 2017 Call Recording - Feedback - D & B
Exhibit 1-0676 - MGR.0005.0001.0413_R - Examples_Evidence Feedback Provided logged in Mercantile
Exhibit 1-0677 - MGR.0005.0001.0415_R - MG Call-file audits July 19 Onwards (12)
Exhibit 1-0678 - MGR.0005.0001.0430_R - 170818 SMS2 Approval
Exhibit 1-0679 - MGR.0005.0001.0432_R - 211217 New Consequences Approved
Exhibit 1-0680 - MGR.0005.0001.0438_R - DHS Letters - Back of Letter Enhancement (1)
Exhibit 1-0681 - MGR.0005.0001.0440_R - Feedback from DHS Visit - September 2018 [SEC=UNCLASSIFIED]
Exhibit 1-0682 - MGR.0005.0001.0441_R - FW- Pause recovery Taskcard [SEC=UNOFFICIAL]
Exhibit 1-0683 - MGR.0005.0001.0442 - ECA Operator OCI debt recovery conversation taskcard -Final
Exhibit 1-0684 - MGR.0005.0001.0459 - FAQs ECA pilot phase 2
Exhibit 1-0685 - MGR.0005.0001.0489_R - 061217 EIC Debt Recommence Recovery
Exhibit 1-0686 - MGR.0005.0001.0500_R - CEASE ACTION ON ALL DEBTS - ISA, IPA AND ICA. [SEC=UNCLASSIFIED-For-Official-Use-Only]
Exhibit 1-0687 - MGR.0005.0001.0658 - VFA Contact with debtors V1 January 2017
Exhibit 1-0688 - MGR.0005.0001.0685_R - Awaiting DHS Feedback [SEC=DLM-ONLY]
Exhibit 1-0689 - MGR.0005.0001.0686_R - RE- Reminder of Privacy Obligations [SEC=UNCLASSIFIED]
Exhibit 1-0690 - MGR.0005.0001.0688_R - Scripts - Centrelink V1 June 2017
Exhibit 1-0691 - MGR.0005.0001.0699_R - Proposed SMS contact campaign information required [SEC=DLM-ONLY-For-Official-Use-Only]
Exhibit 1-0692 - MGR.0005.0001.0721 - ECA balanced Scorecard Q.1 2018-19 Progressive Scores - 28.09.2018
Exhibit 1-0693 - MGR.0005.0001.0723 - ECA balanced Scorecard Q.1 2018-19
Exhibit 1-0694 - MGR.0005.0001.0739_R - ISA call feedback
Exhibit 1-0695 - MGR.0007.0001.0007_R - DHS Centrelink Charistmas Operations plan
Exhibit 1-0696 - MGR.0007.0001.0008 - DHS Centrelink Charistmas Operations plan
Exhibit 1-0697 - MGR.0007.0001.0009_R - FW- Suspend Recovery for IEA debts
Exhibit 1-0698 - MGR.0007.0001.0011_R - ISA Debts - Inbound calls
Exhibit 1-0699 - MGR.0007.0001.0012_R - Query relating to Suspendeed accounts
Exhibit 1-0700 - MGR.0007.0001.0015 - INVOICE.D_051022
Exhibit 1-0701 - MGR.0007.0001.4031_R - Suspension of Outbound debt recovery [SEC=UNCLASSIFIED]
Exhibit 1-0702 - MGR.0008.0001.0001_R - Example_Feedback Provided_Section 5
Exhibit 1-0703 - MGR.0008.0001.0004 - INVOICE.D_111022
Exhibit 1-0711 - CTH.9999.0001.0015 - 2022.10.14 NTG-0005 Services Australia
Exhibit 1-0712;Exhibit 1-0845 - CTH.9999.0001.0004 - [FINAL] RRC - Services Australia - Response to NTG-0005
Exhibit 1-0713 - CTH.3719.0002.2507 - 24a. SS340_1404
Exhibit 1-0714 - CTH.3719.0001.4639 - 107-05010010 20-Mar-2017
Exhibit 1-0715 - CTH.3719.0001.4750 - 107-05010010 13-Jul-2018
Exhibit 1-0716 - CTH.3719.0001.4785 - 107-05010010 18-Sep-2018
Exhibit 1-0717 - CTH.3719.0001.4834 - 107-05010010 16-Jan-2019
Exhibit 1-0718 - CTH.3719.0001.4863 - 107-05010010 6-Mar-2019
Exhibit 1-0719 - CTH.3719.0001.4881 - 107-05010010 3-Jul-2019
Exhibit 1-0720 - CTH.3719.0001.4918 - 107-05010010 1-Oct-2019
Exhibit 1-0721 - CTH.3719.0001.6233 - 107-05050000 1-Feb-2015
Exhibit 1-0722 - CTH.3719.0001.6241 - 107-05050000 1-Oct-2015
Exhibit 1-0723 - CTH.3719.0001.6249 - 107-05050000 23-Feb-2016
Exhibit 1-0724 - CTH.3719.0001.6257 - 107-05050000 7-Mar-2016
Exhibit 1-0725 - CTH.3719.0001.6265 - 107-05050000 9-Nov-2016
Exhibit 1-0726 - CTH.3719.0001.6273 - 107-05050000 31-Jan-2017
Exhibit 1-0727 - CTH.3719.0001.6279 - 107-05050000 28-Feb-2017
Exhibit 1-0728 - CTH.3719.0001.6285 - 107-05050000 20-Mar-2017
Exhibit 1-0729 - CTH.3719.0001.6292 - 107-05050000 24-Apr-2018
Exhibit 1-0730 - CTH.3719.0001.6304 - 107-05050000 13-Jul-2018
Exhibit 1-0731 - CTH.3719.0001.6318 - 107-05050000 9-Oct-2018
Exhibit 1-0732 - CTH.3719.0001.6332 - 107-05050000 6-Mar-2019
Exhibit 1-0733 - CTH.3719.0001.6346 - 107-05050000 15-Jul-2019
Exhibit 1-0734 - CTH.3719.0001.6360 - 107-05050000 29-Oct-2019
Exhibit 1-0735 - CTH.3500.0004.8416 - 1 107-17060101 as at 12062017-04072017
Exhibit 1-0736 - CTH.3500.0004.8427 - 2 107-17060101 as at 04072017-07072017
Exhibit 1-0737 - CTH.3500.0004.8437 - 3 107-17060101 as at 07072017-19072017
Exhibit 1-0738 - CTH.3500.0004.8484 - 4 107-17060101 as at 19072017-21082017
Exhibit 1-0739 - CTH.3500.0004.8519 - 5 107-17060101 as at 21082017-08092017
Exhibit 1-0740 - CTH.3500.0004.8563 - 6 107-17060101 as at 08092017-27032018
Exhibit 1-0741 - CTH.3500.0004.8574 - 7 107-17060101 as at 27032018-16072018
Exhibit 1-0742 - CTH.3500.0004.8593 - 8 107-17060101 as at 16072018-20092018
Exhibit 1-0743 - CTH.3500.0004.8611 - 9 107-17060101 as at 20092018-05112018
Exhibit 1-0744 - CTH.3500.0004.8637 - 10 107-17060101 as at 05112018-30052019
Exhibit 1-0745 - CTH.3500.0004.8648 - 11 107-17060101 as at 30052019-20032020
Exhibit 1-0746 - CTH.3500.0004.8667 - 12 107-17060101 as at 20032020-29072020
Exhibit 1-0747 - CTH.3500.0008.0952 - 13 107-17060101 as at 29072020 - 16092020
Exhibit 1-0748 - CTH.3500.0008.0977 - 14 107-17060101 as at 16092020 - 29092020
Exhibit 1-0749 - CTH.3500.0008.0995 - 15 107-17060101 as at 29092020 - 23112020
Exhibit 1-0750 - CTH.3500.0008.1014 - 16 107-17060101 as at 23112020 - 03022021
Exhibit 1-0751 - CTH.3500.0008.1032 - 17 107-17060101 as at 03022021-11022021
Exhibit 1-0752 - CTH.3500.0008.1059 - 16 107-17060101 as at 11022021 - 01042021
Exhibit 1-0753 - CTH.3500.0008.1085 - 18 107-17060101 as at 01042021 - 12052021
Exhibit 1-0754 - CTH.3500.0008.1103 - 19 107-17060101 as at 12052021 - 21062021
Exhibit 1-0755 - CTH.3500.0008.1121 - 20 107-17060101 as at 21062021 - 21102021
Exhibit 1-0756 - CTH.3500.0008.1139 - 21 107-17060101 as at 21102021 - 29112021
Exhibit 1-0757 - CTH.3500.0008.1157 - 22 107-17060101 as at 29112021 - 06122021
Exhibit 1-0758 - CTH.3500.0008.1177 - 23 107-17060101 as at 06122021 - 15122021
Exhibit 1-0759 - CTH.3500.0008.1196 - 24 107-17060101 as at 15122021 - 25072022
Exhibit 1-0760 - CTH.3500.0008.1233 - 25 107-17060101 as at 25072022 - Current
Exhibit 1-0761 - CTH.3719.0001.5835 - 107-05060000-01-FEB-2015
Exhibit 1-0762 - CTH.3719.0001.5861 - 107-05060000-15-APR-2015
Exhibit 1-0763 - CTH.3719.0001.5881 - 107-05060000-28-AUG-2015
Exhibit 1-0764 - CTH.3719.0001.5907 - 107-05060000-23-OCT-2015
Exhibit 1-0765 - CTH.3719.0001.5935 - 107-05060000-23-FEB-2016
Exhibit 1-0766 - CTH.3719.0001.5945 - 107-05060000-02-MAY-2016
Exhibit 1-0767 - CTH.3719.0001.5968 - 107-05060000-02-AUG-2016
Exhibit 1-0768 - CTH.3719.0001.5991 - 107-05060000-23-NOV-2016
Exhibit 1-0769 - CTH.3719.0001.6006 - 107-05060000-10-MAR-2017
Exhibit 1-0770 - CTH.3719.0001.6037 - 107-05060000-15-MAR-2017
Exhibit 1-0771 - CTH.3719.0001.6499 - 107-05060000-08-DEC-2017
Exhibit 1-0772 - CTH.3719.0001.6531 - 107-05060000-23-APR-2018
Exhibit 1-0773 - CTH.3719.0001.6556 - 107-05060000-23-OCT-2018
Exhibit 1-0774 - CTH.3719.0001.6595 - 107-05060000-16-JAN-2019
Exhibit 1-0775 - CTH.3719.0001.6616 - 107-05060000-21-SEP-2017
Exhibit 1-0776 - CTH.3719.0001.7629 - 107-05060000-20-MAR-2017
Exhibit 1-0777 - CTH.3719.0001.8432 - 107-05080010 11-Oct-2017
Exhibit 1-0778 - CTH.3719.0001.8339 - 107-05080010 12-Nov-2016
Exhibit 1-0779 - CTH.3719.0001.8448 - 107-05080010 13-Apr-2018
Exhibit 1-0780 - CTH.3719.0001.8458 - 107-05080010 14-Jun-2018
Exhibit 1-0781 - CTH.3719.0001.8489 - 107-05080010 17-Sep-2018
Exhibit 1-0782 - CTH.3719.0001.8182 - 107-05080010 1-Feb-2015
Exhibit 1-0783 - CTH.3719.0001.8438 - 107-05080010 1-Feb-2018
Exhibit 1-0784 - CTH.3719.0001.8518 - 107-05080010 1-Feb-2019
Exhibit 1-0785 - CTH.3719.0001.8364 - 107-05080010 1-Jan-2017
Exhibit 1-0786 - CTH.3719.0001.8389 - 107-05080010 20-Mar-2017
Exhibit 1-0787 - CTH.3719.0001.8512 - 107-05080010 20-Sep-2018
Exhibit 1-0788 - CTH.3719.0001.8207 - 107-05080010 21-Aug-2015
Exhibit 1-0789 - CTH.3719.0001.8467 - 107-05080010 22-Jun-2018
Exhibit 1-0790 - CTH.3719.0001.8231 - 107-05080010 28-Aug-2015
Exhibit 1-0791 - CTH.3719.0001.8406 - 107-05080010 30-Jun-2017
Exhibit 1-0792 - CTH.3719.0001.8412 - 107-05080010 30-Jun-2017-V2
Exhibit 1-0793 - CTH.3719.0001.8422 - 107-05080010 31-Jul-2017
Exhibit 1-0794 - CTH.3719.0001.8310 - 107-05080010 6-Jul-2016
Exhibit 1-0795 - CTH.3719.0001.8282 - 107-05080010 6-May-2016
Exhibit 1-0796 - CTH.3719.0001.8254 - 107-05080010 7-Mar-2016
Exhibit 1-0797 - CTH.3721.0001.0753_R - 23. RC16 - Australian Receivables Ltd Deed of Agreement - signed
Exhibit 1-0798 - CTH.3721.0001.0803_R - 23. RC16 - D&B Deed (D261017617) - signed
Exhibit 1-0799 - CTH.3721.0001.0853_R - 23. RC16 - Deed of Novation signed
Exhibit 1-0800 - CTH.3721.0001.0911_R - 23. RC16 - DUN&BR~1
Exhibit 1-0801 - CTH.3721.0001.0860_R - 23. RC16 - Probe Deed (D261017618) - signed
Exhibit 1-0802 - CTH.3721.0001.0978_R - 23. RC16 - RECOVE~1
Exhibit 1-0803 - CTH.3719.0002.2516 - 24a. Revised Debt Correspondence Spreadsheet
Exhibit 1-0804 - CTH.3719.0002.2515 - 2e Commission-Debt-Recovery-Files
Exhibit 1-0805 - CTH.3719.0002.2518 - 2e - Training Material Listing
Exhibit 1-0806 - CTH.3719.0002.2517 - 2e - LMS Training Material Listing
Exhibit 1-0807 - CTH.3721.0001.0747 - 6.d.1. 6.7.1.45_Social Security Guide
Exhibit 1-0808;Exhibit 1-0846 - CTH.3719.0002.0405 - 107-05100040 18-Jan-2017
Exhibit 1-0809 - CTH.3719.0002.0450 - 107-05100040 21-Jun-2017
Exhibit 1-0810 - CTH.3720.0001.0020 - 9. Debt Managment - Manager V 26 Aug
Exhibit 1-0811 - CTH.3720.0001.0004_R - LLO cases (Local Liaison Referrals) [DLM=For-Official-Use-Only]
Exhibit 1-0812 - CTH.3720.0001.0005 - 9.CFT Taskcard
Exhibit 1-0813 - CTH.3720.0001.0001_R - Complaint Tracking of OCI issue between 21 and 24 October 2016 [DLM=For-Official-Use-Only]
Exhibit 1-0814 - CTH.3720.0001.0061 - 9.DMB Escalation or Supervisor Referral
Exhibit 1-0815 - CTH.3720.0001.0064 - 9.DMB Level 1 Procedure for Customer Complaints Feedback
Exhibit 1-0816 - CTH.3720.0001.0068 - 9.DMB Level 2 Procedure for Operational Assistant Directors
Exhibit 1-0817 - CTH.3720.0001.0072 - 9.Email templates - CFT
Exhibit 1-0818 - CTH.3720.0001.0075 - 9.Guide to answering calls in the Ministers Office May 2019
Exhibit 1-0819 - CTH.3720.0001.0099_R - 9.Guide to managing DHS contacts with the Secretary's Office - January 2018
Exhibit 1-0820 - CTH.3719.0001.1122_R - 12b. Amalgamated SOPs v0.8
Exhibit 1-0821 - CTH.3720.0001.0117_R - 9.SOPs v0.9
Exhibit 1-0822 - CTH.3720.0001.0128 - 10.Complaints Operational Blueprint - Response to NTG5 Para 10
Exhibit 1-0823 - CTH.3719.0002.2520 - 12A Response Table
Exhibit 1-0824 - CTH.3719.0002.2519 - 12B Response Table
Exhibit 1-0825 - CTH.3721.0001.1047 - 16. Debt collection guideline for collectors and creditors - April 2021
Exhibit 1-0826 - CTH.3720.0001.0044 - 17. Balanced Scorecard
Exhibit 1-0827 - CTH.3721.0001.1046_R - 24b. Attachment passwords
Exhibit 1-0828 - CTH.3502.0001.0829 - 2.7 Summary of Complaints received v0.2
Exhibit 1-0829 - CTH.3502.0001.0828_R - Ombudsman Own Motion - Summary of customer complaints [DLM=For-Official-Use-Only]