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381 submissions have been received as at 1/12/2022

The Royal Commission into the Robodebt Scheme is accepting submissions from members of the public. You can make a submission to the Royal Commission online by clicking the button below. Alternatively, you can make your submission via phone, email, or with a paper form.

The Royal Commission will continue to accept submissions until 3 February 2023.

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The terms of reference for the Royal Commission can be read on the Letters Patent.

It is important to read the terms of reference for the Royal Commission before making your submission to make sure you understand its scope.

The Royal Commission has not been established to examine complaints about Centrelink programs generally. It is only concerned with matters relating to the debt assessment and recovery scheme known as Robodebt, under which current and former recipients of benefits were required to respond to alleged discrepancies between their reported earnings and Australian Taxation Office income data. (The scheme took different forms, with pilot programs in 2015, Online Compliance Intervention from mid-2016, Employment Income Confirmation from February 2017 and Check and Update Past Income from September 2018.) The Commission cannot investigate other programs which have been or are being managed by the Commonwealth government.

The Royal Commission cannot resolve individual disputes. It cannot fix or award compensation or make orders requiring a party to a dispute to take or not take any action.

A submission to the Commission may attract the protections of the Public Interest Disclosure Act 2013, depending on the circumstances. It is recommended that any person who seeks to obtain the protections of that Act obtain independent legal advice on that question.

The Royal Commission is using one form for all submissions. It is designed to capture information that is relevant to the work of the Royal Commission and that falls within its terms of reference.

A paper version of the online submission form is available for use by people who cannot complete it online or download it from the Royal Commission's website. Details of how it can be obtained appear below.

Not all of the questions on the form will be relevant to every person or entity making a submission. If any of the questions are not relevant to you, please leave the space blank or insert the words ''not applicable'.

Completing as much of the form as is relevant to you will assist the Royal Commission to identify issues and trends. Your assistance in this regard is very much appreciated.

The form also enables you to provide the Royal Commission with other comments, including your views on what changes you would like the Royal Commission to recommend.

You are able to make an anonymous submission by not including your contact details on the form. Your submission will still be reviewed by the Royal Commission even if it is anonymous.

Please note that if you do not provide contact details, we will be unable to verify details in your submission with you or provide you with support services.

You may find that thinking about matters that relate to the Royal Commission or the act of contacting the Royal Commission stirs up strong memories and emotions.

Should you require support, there are support services listed on the Robodebt Royal Commission website.

The information you give to the Royal Commission is provided to help the Royal Commission with its work and will be used only for the purposes of the Royal Commission.

When received, submissions are carefully considered by Royal Commission policy staff and the Solicitors and Counsel Assisting the Royal Commission and are used to inform the Commission's work. The Royal Commission may contact some individuals or entities who have made submissions. The Royal Commission will not contact everyone who makes a submission, but will ensure that all submissions are recorded and reviewed.

A Royal Commission counsellor may contact you about support needs relating to your submission. Counsellors are available to work with you in a collaborative and supportive way to help you participate in the Royal Commission. Speaking with our counselling team is voluntary, and you can decline counselling support.

The Royal Commission intends to publish a number of submissions. Your submission may be made public unless you request otherwise, or if the Royal Commission considers it should not be made public. That will usually only occur for reasons associated with fairness. Submissions that are made public may include redactions.

You may request that, if your submission is made public, it be done anonymously. This request should be included on the form.

The information you provide may be published by the Royal Commission during its proceedings or in its report without revealing the identity of the person or entity who supplied the information. At the conclusion of the Royal Commission, all of its records, including submissions, will become subject to requests under the Freedom of Information Act 1982 (the FOI Act). Royal Commissions are not subject to the FOI Act while they are in operation.

If you are unable to use the online form, the Royal Commission would still like to hear from you. You can download the form [DOCX 176KB], fill it in, and post or email it to the Royal Commission.

If you are unable to download and print the form, contact the Royal Commission on 1800 317 022, 9:00am to 5:00pm (in your timezone) Monday to Friday, excluding public holidays, or email the Commission at to receive a paper submission form.

All printable forms should be mailed to GPO Box 546, Brisbane QLD 4001 or emailed to by 3 February 2023.

You can also share your story with us by sending in a video or audio recording. The information you provide may help the Commission with its work and will be used only for the purposes of the Royal Commission. Email and ask for instructions on how to self-record and safely upload your video or audio submission.

The online form is designed to allow you to provide information about one person's experience concerning the Robodebt Scheme. If you would like to share the story of more than person's experience, please consider lodging submissions on behalf of each person.

Alternately, there is space to expand upon your comments in answer to question 36 – What would you like to tell the Royal Commission, or you could attach additional material to your submission by uploading it.

If you experienced multiple debts and wish to record each of them, you can list each of them in answer to the questions on the online form. If you are experiencing difficulty in recording all the desired information in the online form, you can download it and complete it and post or email it to the Royal Commission (see above).

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